I always come to Trip Advisor before I book my hotels for travel. I am on the road 3-4 night per week for work. I booked this hotel based on reviews, and I feel like I am on an alternate universe with the reviews on this hotel. I had traveled all day for work and hauled up at a luggage cart full of items to my suite after an 8:30 pm arrival. First thing I noticed when I opened the door...odor. The room smelled like old smoke, not good. I was literally too tired to take the filled cart all the way back down and start over, so I thought I would just endure it. Got in the suite, unloaded the cart, made my way over to the bed area. Now add musty to the old smoke and that was my room. Finally got into the bed exhausted only to find the sheets were all pilled, you know when they get old and are covered with tiny rough pieces of thread. Then they miss e little things that a Gold Plus member gets used to....no receipt under my door. I don't think that has ever happened to me at a Holiday Inn. To top it off I needed to use the microwave in their pantry to heat up an item for a customer visit. The one of the room is tiny, low wattage and takes forever. Nope, wouldn't let me. If you are accustomed to a nicer Holiday Inn experience...this is not it. Never again.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites is Lancaster's newest hotel, opened in May 2001. We are conveniently located on the Lancaster Business Route 33 next to the River Valley Mall. Our hotel has the extra amenities you've been looking for with an indoor pool, fitness center, business center, in-room movie rental, Nintendo and an extended complimentary Continental breakfast. Our large comfortable great room is a wonderful place to enjoy our specially prepared cinnamon rolls in the morning. We also offer ADA compliant rooms, 15 kitchenette suites, 10 whirlpool rooms, and 38 standard rooms with 1 king or 2 queen beds. All of our rooms come equipped with an iron, board, hair dryer, coffee maker, alarm clock radios, two 2-line phones with voicemail, micro-refrigerator, and free high-speed and wireless Internet access. ... more less
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- Also Known As:
- Holiday Inn Express Lancaster Hotel Lancaster
- Holiday Inn Lancaster
- Holiday Inn Express Lancaster Ohio