So my fiancée and i went to eat last Sunday sat at the bar the bartender was very nice and took good care of us but... We ordered the trio app and found a hair.... Let me add I'm a server/ bartender and have been for 4 years I didn't say anything just let it go because I know how it is the food on the trio was very good (chicken wonton tacos, brew pretzels and beer cheese dip, steak quesadilla towers) . Then after that received out main dishes we both got the same thing (shrimp and Parmesan sirloin w/ mashed potatoes, green beans) tasted very good but then I found a hair in my mashed potatoes so I could not take it any more I told the bar tender and she got me new potatoes she seemed embarrassed the manger took my meal off which was nice then I went to box what was left and found another... Yea I'm not kidding I was honestly stunned. So tonight I ordered the car side Togo a few different apps they told us about 25 30 minutes so we left to go get it and waited outside for 10 minutes before they brought it out we live about 5 minutes away got home pulled everything out and it was cold:) not warm COLD so we microwaved it and and decided to call and let them know I was upset about it being could and they had also forgot our mashed potatoes his mother had wanted and he said to hold on so he could check out the order and got back on the phone and apologized about the potatoes and tried to say it was an hour and 20 minutes and I was thinking well yea we got home heated it all up and then called you so I explained all that to him and then tried to say that we were not there in time and that it sat and lost heat and blah blah but they told us 25 to 30 minutes so we got there in that amount of time and sat outside for 10 minutes waiting on them to bring it out tried to make it all our fault or something I was shocked where I work the costumer is ALWAYS right no matter what it is. And let me add I work in the same industry I would NEVER complain unless its something that should be complained about. I am absolutely done and will NEVER return.
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