Our family likes LaRosas, just not the Lebanon location.
The first time we tried to make it work, we went to the restaurant. Between us, we ordered two pizzas, a calzone, and a sandwich. The pizza was typical LaRosa's, no complaints. The calzone was a little overdone, but not so bad as to merit a return. The cold Royal hoagie was baked to the point of nearly burnt. I wasn't going to say anything, but when the waitress asked how everything was, one of the kids pointed out the "UNBAKED" hoagy I was picking the insides out of shouldn't have been in the oven. She apologized, and returned after a bit with a less-toasted version. I asked why the kitchen insisted on baking my cold sub. She took it back and then a manager came out looking for an argument. I explained I wanted a cold sub. Not a baked sub, a cold sub. She told me I needed to specify that when I ordered. I wasn't keen on her tone, but I really wasn't in the mood. Mental note: stay away from Lebanon LaRosas.
A couple of months ago, the folks in the office thought it would be a real treat to order from LaRosas. I ordered a cold Royal hoagy. I was amazed - delivered within fifteen minutes, and it was the sandwich I had wanted all along. I took one bite, and thought, "Not bad." Then I took the second bite. The sandwich creator had inadvertently left the plastic end cap on the salami when creating my lunch. I called the office, and was offered a free sandwich. They did apologize and offer to re-deliver, but I accepted the credit instead. Three weeks later, I ordered a cold Royal hoagy for pickup. When I arrived, I stated I had a credit. The girl ringing it up called in to the main line to verify, and then asked me for $1.06. When I questioned her as to why I ordered the same exact sandwich and it cost $1.06 more to pick it up. Her answer was "Tax, I guess."
I'm done with Lebanon LaRosas. Mason is great, haven't had an issue with them, Landon is great, no issues with them - but Lebanon? Nope. Not again.
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