We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

“Excellent Customer Service” 5 of 5 bubbles
Review of Quality Inn & Suites

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Quality Inn & Suites
Ranked #5 of 15 Hotels in Mansfield
Certificate of Excellence
Lima, Ohio, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent Customer Service”
5 of 5 bubbles Reviewed 10 October 2013

I would like to commend Lori Owens for all her help when I was reserving several rooms for a Men's Conference in Mansfield. What a positive experience! She treated me like a was a person and not a number. Her demeanor was exceptional. She was polite and courteous and she was very personable. She made doing business with the company very easy. I would also like to commend Sadie as well. She answered the phone when I first called in to make the reservations and once again, her demeanor was exceptional. Thanks to both of these ladies for their extraordinary customer service. They are both great assets to this company.

  • Stayed September 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry M, General Manager at Quality Inn & Suites, responded to this review, 18 October 2013
Thank you, thank you, thank you for such a wonderful review you made my heart go pitter pat! It makes me so proud of my staff when they are mentioned in reviews and it proves that they enjoy what they do and want our guest to have excellent experiences! I am very pleased that you had a great experience working with Lori and Sadie and we look forward to working with you to ensure a great stay for your conference next year. I must agree with you, they are great assets to our company and I am proud to have them as part of my staff! Thank you again with beaming pride.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

110 reviews from our community

Traveller rating
    56
    40
    7
    3
    4
See reviews for
40
27
2
21
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Cleveland, Ohio
Level Contributor
97 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

The room itself was clean and the front desk lady was helpful. However, the walls were very thin. On one side we heard someone suffering from a cold who was coughing all night and the person on the other side snored! The complimentary breakfast was decent for being free and the wifi was great!

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Travs82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry M, General Manager at Quality Inn & Suites, responded to this review, 18 October 2013
I must agree, you do get what you pay for! I appreciate your time to review our property and your nice compliments of my staff. Our goal is to have each of our guest have an excellent experience of great guest service, clean and maintained rooms with a sense of value so that they will return and refer their friends. I do want to apologize for the lack of sound barrier between the walls, that which interrupted what should have been a great night of sleep for you. I will look into correcting this issue in the very near future. I do appreciate the feedback and hope that you will return to our property the next time you visit Mansfield, OH!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
m
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 7 October 2013

Going on three years my son has been at the Ashland University and I have stayed in Ashland. I have tried 6 places and I have not been totally happy. We decided to try a 15 min. drive to Mansfield and stayed at Quality Inn & Suites on N. Trimble Rd. Wish I found this place a few year ago I would of never looked for another place. I will return and stay. Very clean place. Front desk ladys are nice and the house keeper say hi and the breakfast room is very clean and good. I was totally please and will return. Also you are close to the mall and many places to eat DInner

Room Tip: All the rooms are nice. It is worth the little extra for the suite if you have a college kid to just...
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank twinsdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry M, General Manager at Quality Inn & Suites, responded to this review, 8 October 2013
Thank you for taking your time to write your wonderful review. We do pride ourselves on being a preferred hotel for the Ashland University sports program, I hope your review helps other parents decide on their accommodations when visiting their children at AU! Its hard being away from your children, so I am pleased we were able to provide an excellent experience during your reunion with your son! Hope to see you very soon, and again thank you for your wonderful review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North River, New York
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 26 September 2013 via mobile

The only problem I had was due to the fact I had a small trailer I had to park in the back lot and the door by the pool can not be used from the out side. This becomes a problem when you are handicapped and this is not noted on the map, it made for a long walk.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JOE B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry M, General Manager at Quality Inn & Suites, responded to this review, 27 September 2013
Thank you for your feedback and your nice scores on our property. It is much needed guest feedback that continues our improvement for guest services. I had thought a few months ago that I should post a sign near that walkway but got sidetracked but since you have commented I have ordered one to post. We do not send guest to that entrance when we show the property map during check-in however, many guest go down that walkway. I do apologize for any inconvenience and confusion this may have caused you. Again, I thank you for your feedback and nice scores and hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio, United States
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 12 September 2013 via mobile

Great stay! Very comfortable and accommodating on a last minute reservation. Beautiful rooms-- seems very new. Breakfast was more than what most hotels give which was a nice surprise.
Thank you! If I am ever back in the area this is absolutely my stay.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erika R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry M, General Manager at Quality Inn & Suites, responded to this review, 13 September 2013
Thank you for your kind compliments and your time for reviewing our property. Our rooms have been completely renovated, including all new mattresses and new bedding completed in February of 2012 with a new breakfast room. I appreciate your compliments on the breakfast as it is our goal to have the best hotel breakfast in the Mansfield area! I appreciate your business and that you will return to our hotel when you are in the Mansfield area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Okemos, Michigan
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 11 August 2013

My Wife and I spent 4 nights here last week for a Mid Ohio race weekend. I've stayed at many hotels in this area and my favorite used to be the Country Inn and Suites but they've become way too greedy on race weekends. This was our first stay here and I sprung for a King suite. Very nice place! The room was spacious and clean. I didn't ask about a better rate like the last reviewer, but I wouldn't have expected anything on a very full race weekend.

We did not make much use of the facilities. I would run down to take away coffee and food while my Wife got ready, then we would head out until evening. The breakfast selection lookws great. I got an egg dish and sausage everyday and they were very good. Never even saw the pool even though we brought swimsuits. We just relaxed in our comfortable room and ate food we brought with us and kept in the room fridge. Didn't feel like driving any where for dinner and it saved us a few bucks.

My only complaint, if you can can call it that, was that we were at one end of the hall and the ice machine was at the other. 120 paces! But it's not their fauly that we drink :-)

I just looked to see if I could book for next year and maybe get a jump on the race weekend rates before the schedule is announce, but their reservation calendar doesn't go out that far. I booked last November for last weeks trip.

We'll be back next year!

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Pollmoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry M, General Manager at Quality Inn & Suites, responded to this review, 13 August 2013
Thank you for your kind compliments, I am very happy that you decided to spend your race weekend with us and that you will be coming back next year! I appreciate your compliments on your room and the breakfast, we have worked hard on having the best hotel breakfast available in this area and I am glad you enjoyed it. Maybe next year you will take a gander at the pool and once you see it, you will want to jump in! It will be a wonderful addition to your relaxing race weekend the temperature is always perfect and the hot tub is always a hit after a day of activities!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 4 August 2013

Checking in at our pre-booked hotel, I asked Michelle on the front desk, "I assume I already have the best rate?", she said she'd look and came back with a better one! Can you believe that? What service! (I'm unsure of the perks of being a Choice Privileges Member if I don't get the best rates?!). Wow, was I impressed by this and my stay was started off on such a good note!

On the walk to our room, we spotted the "Pool" sign. "Let me just have a peek" I said to my other half... Wow, it was beautiful and so inviting (and so void of people!). We proceeded to our room, wow again! Quality is right! I've stayed in a lot of the Choice Hotels but this one was really a step above. Our room was quite large, the bedding was a beautiful sage green quilt and it just looked ritzy (and clean) - and the homemade chocolate on our pillow was a sweet touch (pardon the pun). We got cleaned up and decided we'd go for a swim - a nice treat as most Choice hotels we've stayed at don't have pools. Wow, lovely! It was a perfect temperature, spa like. The pool is big enough for laps and the hot tub was nice and relaxing after a long day of driving.

Our bellies got the best of us, not too many places to eat around here at a later hour but there are some choices. Unfortunately, the choice we made was NOT a place I would recommend (I think it was called Aces Grill and it should probably be removed from their directory, only for the hotel's sake, blech! Lucky they had cold beer for us Canadians because the food offerings were limited and what we ordered was gross!).

Anyway, back to our room - I have to say that this was the most comfortable (king) bed I've ever slept in at a hotel. Not saggy AT ALL! The duvet on it was luxurious (so much so that I checked the tag in the morning to see what it was so I could get one at home but alas, it was a Quality Inn brand, boohoo). Sleep was comfortable and mostly quiet (except for a few inconsiderate guests and their doors).

Breakfast in the morning was amazing!!! What a good-sized dining room with a ton of selection. Waffles and omelettes, biscuits and cereal. Enough to keep everyone happy. I wouldn't hesitate to stay here again nor would I hesitate to recommend it. In fact, I've always been loyal to the Comfort Inn line but I think I'll veer more towards the Quality inn hotels going forward.

Quality Inn & Suites in Mansfield, OH - Thanks for being a perk to our holiday instead of just a place we slept that night.

Room Tip: Make sure you ask the front desk if you got the best rate if you book through the Choice Privileges...
See more room tips
  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Doug H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherry M, General Manager at Quality Inn & Suites, responded to this review, 5 August 2013
Well colour me happy, what a wonderful review! Thank you for all your nice compliments and insight on the local restaurant near by. I will definitely share this with my staff especially Michelle. I am very pleased you enjoyed our amenities and the small details we put into our guest stays. I must agree our pool is wonderful it just calls you to jump in and if there is a few people already in there it doesn't feel crowded as most hotel pools do due to its size. We have worked hard on our breakfast to satisfy many palettes, so I very much appreciate your compliments. I hope you do come back to visit us very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mansfield hotels
5.5 mi away
Hampton Inn & Suites Mansfield-South @ I-71
1.8 mi away
Holiday Inn Mansfield Conference Center
2.2 mi away
Country Inn & Suites By Carlson, Mansfield
Show Prices
Show Prices
Show Prices
5.9 mi away
La Quinta Inn & Suites Mansfield
2.2 mi away
Hampton Inn Mansfield/Ontario
5.8 mi away
BEST WESTERN Richland Inn-Mansfield
Show Prices
Show Prices
Show Prices

Been to Quality Inn & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 500 N. Trimble Rd., Mansfield, OH 44906 (Formerly Comfort Inn North)
Phone Number:
Region: United States > Ohio > Mansfield
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Mansfield
#6 Business Hotel in Mansfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
2012 Newly Remodeled Hotel, with new management! Conveniently located in the heart of Mansfield. Located 8 miles from the Mid Ohio Race Track. Just minutes away from the Ohio State Reformatory, Kingwood Center, Biblewalk Museum, and the Carousel District. The Ohio State Reformatory is the filming location of the Shawshank Redemption along with other movies and music videos. We have two wonderful packages surrounding this attraction; The Shawshank Trail Package and the Haunted Mansfield Package. We pride ourselves in our newly remodeled rooms and bathrooms with brand new mattresses and light comfy bedding. We offer a hot deluxe breakfast with rotating breakfast to keep it spicy for the long-term guest. Wireless internet is throughout the hotel with a business center for guest needs. The Quality Inn & Suites has complimentary passes to a fitness center within a short distance for the guest that enjoys the conveniences of a real gym. Our onsite Fitness Center will be completed in June, 2015. Also, the largest indoor pool in the Mansfield area with a hot tub and a dry sauna. We pride ourselves with having the friendliest and most accomodating staff. Our housekeepers keep our rooms top notch and spotless! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Choice Hotels, Travel Republic (UK) and Odigeo so you can book your Quality Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Inn Mansfield
Mansfield Comfort Inn
Quality Inn & Suites Mansfield, Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing