I recently spent one night at the Hyatt Place in Mason at the end of a business trip. Having stayed at a fantastic, brand-new Hyatt Place in Milford, CT, a while back, I was excited to see this property.
The property is a renovated AmeriSuites located just off Mason-Montgomery Rd. Chick-fil-A, Carrabba's, Graeters, and several other restaurants are located nearby. The lobby area is trendy and inviting, and the check-in kiosks were quick and painless.
The room itself was spacious and modern with a semi-separate living room with L-shaped couch, ottoman, desk, and wet bar. There was also a large flat-screen TV split between the bedroom and living area. The room appeared generally clean, but I noticed several spots and stains on the carpet, and the refrigerator had a strong odor of whatever food had been in there last.
The bedding was comfortable, but the A/C was sporadic and never really cooled the room. The internet was fast and reliable, but the power port at the TV console kept tripping, making charging phones and laptops difficult. The bathroom was quite small with a separate vanity, and the fan made a pretty loud grumble when running. Plus, the doors are quite thin, so you can clearly hear everything going on in the hallway. Breakfast the next morning consisted of cereals, fruits, and pastries with other dishes available for an additional charge.
The worst part of the experience happened at checkout. As soon as I checked out, I realized I left my cell phone in my room. I returned to the front desk and asked if I could run up to the room to retrieve the phone, showing my ID to prove it was me that just checked out. The young man gave me a key to go get the phone, but he loudly announced, 'this card will only work for 10 minutes, so get in and get out.' Seriously?!?! He honestly made me feel like I was trying to pull a scam or something. Incredibly disrespectful.
Net, the hotel itself is just OK. There are better options in Mason (like the new Hilton Garden Inn next door) that would probably be a better choice.
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- Also Known As:
- Hyatt Place Cincinnati-Northeast Hotel Mason
- Hyatt Place Mason
- Hyatt Mason
- Mason Hyatt
- Hyatt Place Cincinnati-Northeast Mason, Ohio