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“Indoor Water Park” 4 of 5 bubbles
Review of Great Wolf Lodge

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Great Wolf Lodge
Ranked #6 of 18 Hotels in Mason
Houston, Texas
Level Contributor
354 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Indoor Water Park”
4 of 5 bubbles Reviewed 19 June 2014

A nice indoor water park. Not as big as the one in Texas (but that's par for the course). We enjoyed our stay at the resort. The kids cabins rooms are great for families of 5. The watermark uses salt water so it does not hurt the eyes.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BevoBurn96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (300)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Depauw, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

My husband and I and our 3 kids (ages 18, 9, and 6) stayed for 3 nights. We all had so much fun and were completely exhausted when we left. The entire place is very clean. The food at the Lodge was fabulous! The lifeguards were young but very attentive and you could tell they took their job serious - they didn't clown around, they worked and watched everything going on. We really enjoyed our stay!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tracy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indiana
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 18 June 2014

I thought that this resort lived up to what they advertise. A great place for kids. My 2 kids had a blast and cried when it was time to leave. That being said I think that it could use some enhancement for adults. I think that the food is reasonable priced, and I found it to be clean. The staff was very very friendly and went out of there way to help us. I think that they could use more than 2 elevators, as they tended to be very slow during peak times, also the pillows are about like sleeping on a sidewalk. I would recommend taking your own. Overall I would definitely stay there again and will make a return trip, as my kids loved it.

Room Tip: We stayed on the 3rd floor and found it to be quiet, also ask for a even number room and you will mo...
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  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Travil1555
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 17 June 2014 via mobile

We stayed two nights in June 2014. We had a loft room on the fourth floor. 3 beds - two queens, one full upstairs and a pull out sofa that sleeps two. Balcony overlooked the pool and you could view Kings Island's fireworks (also good viewing from far parking lot). Room had one full bath and a half bath (toilet and sink) upstairs. Room was clean, bathroom was okay, 4th floor is the quietest area / there is a magic game that uses wands and kids run around solving it. Personally I would save the money and have kids double up (share a wand) since we played for an hour or two but wands kept breaking. A bit frustrating. Best part of the stay was the water park - large, clean, life guards everywhere. We loved the wave pool and family raft ride. Arcade isn't bad - smaller sized bowling bowls for adults and little kids - very fun. It can be loud with lots of lights and buzzers going off. I would stick to the bowling and air hockey for your money. Pros - fun, great water park, nice room. Cons - loud at night, can be expensive (food and room), magic wands kept breaking. Look on groupon and online for discounts. Overall we had a great stay and would return.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Travil1555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeland, FL
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 15 June 2014

Lots of frustrations during our visit - too many to recap but here are a few. Front desk staff unfamiliar with how to add money to wristbands that can be used around the resort and even when they finally figured it out it didn't matter because none of the scanners worked and we had to carry cash/credit card with us anyway. Food and beverage manager, Aaron, was extremely rude to my party and another party waiting for service at the bar (which was closed but no sign posted stating it was closed. Aaron informed us we should've assumed it was closed since the tv was off. Um, ok). We loaded $50 onto 2 arm bands ($100 total) and couldn't use them (as mentioned above) but when I went for a refund they told me they only owed me $50. They said we had redeemed $50 "somewhere." When I asked where they stated it must have been an error and finally refunded the full $100. Water slides had one lifeguard per set of slides (4 slides, one guard) which made it a very slow process and led to long lines. Not to mention the lifeguards were extremely unmotivated and in no hurry to load guests into the slides. Water park had strong chlorine fumes which lead to everyone in our party needing eye drops before bed. Guest service manager Rob did do his best to salvage our stay and we truly appreciated his kindness. However, having to deal with these frustrations in the first place leaves us with little desire to return.

  • Stayed June 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Ck31707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this review, 23 June 2014
Thank you for sharing the feedback from your recent stay at Great Wolf Lodge – Mason! I sincerely apologize for the difficulties you had while utilizing our cashless system and for the service you received from a member of our Food & Beverage team. I have shared your comments with our Management team to review and follow-up on.

When lifeguards are loading guests in at the top of the slide, they have to wait for the lifeguard at the exit of the slide to signal that it is safe and clear to send the next guests down the slide. Some guests can have difficulty exiting a slide, which can lead to delays in getting the next riders sent. We appreciate your patience and understanding in this matter.

I can understand your concerns about the chlorine levels in the waterpark and I can assure you that they are constantly being monitored by our Aquatics and Maintenance teams to ensure safe levels for our guests. If adjustments need to be made, they are done in real-time to make sure we are maintaining the safest possible environment for our guests. We also are aware some guests are more sensitive than others and our veteran guests recommend taking periodic breaks so you will be able to have more fun in the long run.

I hope your family will choose to stay with us again soon!

Jason
Great Wolf Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frankfort, Kentucky
Level Contributor
163 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 14 June 2014 via mobile

My husband and I stayed one night with our 5 year old and another 6 year old on tow. Loved it for the family oriented fun time. Beautiful rooms, lobby and exploring was prime. We checked in early and stayed late the next day after checking out, giving us two days of water fun play. Great get away for families.

Stayed June 2014, travelled with family
Helpful?
1 Thank pinkmoongirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 10 June 2014

2 adults/2 children (13 year old boys) in Family Suite for 6 people. Had originally booked 4 adults & 2 children - Check-in could go a bit faster with some Six Sigma process changes. Our room had mildew in the shower along with the previous guest's shorts & underwear behind the door. Nasty! There were only 4 washcloths for a 6 person room. No sealant around shower pipe or bathtub faucet. Only 2 coffee cups for 4 adult booking. Balcony was facing back loading dock which is not attractive. Employees walking out with cigarettes ready to light up. The sliding door handle was broken on outside, so the door had to be cracked to get back in the room. There was no screen door so we had to run air the entire time. The vending area on our floor was out of service so we had to go one floor up or down to get ice. No big deal with two teenagers to run for us, but should have been operational for the price of room. The dirty laundry cart sat outside our door most of the day until I moved it. The water park was fun except the coaster wasn't working and we couldn't ride. The food in the water park was to pricey. The pizza was reasonably priced. The buffet was a disappointment for the price & service. I would recommend going outside the lodge to eat a nice meal. We opted for late checkout which was $50 more for 3 extra hours in our room. If the lodge isn't fully booked, Great Wolf might consider giving late checkout as an incentive. Our wristbands quit working at approximately 1:30PM because when packing the car we couldn't get back in the side door and had to walk to the main door. It was a good thing we had left our room door propped open to get the rest of our stuff. Overall a fun trip, but too pricey for what you get.

  • Stayed June 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Cutemom347
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this review, 23 June 2014
We greatly appreciate you sharing the feedback from your recent stay at Great Wolf Lodge – Mason! I sincerely apologize for the issues you had with your suite and have forwarded your concerns to our Maintenance and Housekeeping teams for follow-up.

We do not assign rooms until the day of arrival, so our Housekeeping team ensures there are enough items to accommodate the base number of occupants for a suite. For instance, a Family Suite has a base occupancy of 4 guests, so enough towels and toiletry items will be provided for 4 guests. However, because it has a maximum occupancy of 6 guests, some guests may need to reach out to Guest Services and have more items brought to the room.

Safety is our number one priority at Great Wolf Lodge and we take any and all concerns very seriously. This sometimes means some slides will be taken temporarily out of service to ensure the continued safety of our guests.

We hope you will bring your pack back soon!

Jason
Great Wolf Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Great Wolf Lodge

Property: Great Wolf Lodge
Address: 2501 Great Wolf Dr, Mason, OH 45040-8085
Region: United States > Ohio > Warren County > Mason
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Mason
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Great Wolf Lodge 3.5*
Number of rooms: 401
Reservation Options:
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Also Known As:
Great Wolf Hotel Mason
Great Wolf Resort
Great Wolf Lodge Mason, Ohio

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