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“Consistent Great Service”

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Hilton Garden Inn Cincinnati/Mason
Ranked #6 of 18 Hotels in Mason
Certificate of Excellence
Tallmadge, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Consistent Great Service”
5 of 5 bubbles Reviewed 15 April 2014

Month after month, the staff consistently provides quality and friendly service. I've been utilizing this hotel for over a year for our company and have not been disappointed. Natalya and her front desk staff including Drew are welcoming and professional. Nicole, Amber and Lena, the restaurant staff anticipate and provide excellent service. The entire team truly make this a home away from home for wayward travelers. Thanks!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review, 17 April 2014
Hello Nancy:

I wanted to take this time to personally thank you, on behalf of all of us, for your kind words.
Given the very nature of the hotel business, the hours are very long and demanding. Day or night, good service depends upon the employees willing to give their very best at all times. That is why it is truly rewarding when a client recognizes our staff’s efforts, and takes the time to say thank you. I will share you wonderful review with all of those mentioned and the next time you visit you see how your wonderful review has helped all of their Mr. Potato Heads earn pieces. LOL.

Take care and see you soon.
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456 reviews from our community

Traveller rating
    268
    108
    53
    16
    11
See reviews for
168
74
18
150
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
TN
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 April 2014

Being a frequent traveler hotel choice is important. Being greeted by name and overwhelming guest support is a nice touch when your staying at your "home away from home". My check in experience was championed by Drew. Very professional and always has a kind word to ask about your day and smiles for all.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NomadicTraveling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review, 16 April 2014
Hello:

I wanted to take this time to personally thank you, on behalf of all of us at the Mason Hilton Garden Inn, for your kind words. Given the very nature of the hotel business, the hours are very long and demanding. Day or night, good service depends upon the employees willing to give their very best at all times. That is why it is truly rewarding when a client recognizes our staff’s efforts, and takes the time to say thank you. Drew is amazing and I will certainly share your review with him.

Thank you again for being such a loyal guest and we look forward to seeing you again soon.
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Temecula, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 April 2014

Staff was very friendly and helpful. Stayed for business and would stay here again. The restaurant staff were prompt and provided great service. Breakfast was fast, hot and tasty. Had a quick bite for dinner and it was good, too. Location was great, near restaurants, shopping, industry and training facility.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review, 10 April 2014
Hello:

We are thrilled that you enjoyed your stay at our hotel and thank you so much for choosing to stay with us. We have an amazing staff and I am glad that you were able to experience our exceptional service. I will share your comments with our restaurant staff as they will appreicate the survey you posted.

We look forward to your return the next time your travels bring you back to the Mason Ohio area.

Have a great day.
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Ocean Springs, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

Each time I entered or departed the hotel the on-duty customer service representative always greeted me by name and wished me a good day/evening. Rooms are kept immaculate, and the restaurant menu is good.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review, 25 March 2014
Hello Michael:

Thank you for choosing to stay at our hotel during your recent visit this month to the Mason, Ohio area and for taking the time to post a wonderful review on Trip Advisor. We are thrilled that you enjoyed your stay and I'm so happy to hear that are front desk staff was courteous in wishing you a good day or good evening. We feel very strongly in greeting our guests each day. We are so lucky to have such a great team that works at our hotel and wonderful guest like yourself who choose to stay with us.

Have a great week and we look forward to seeing you again soon.
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Cincinnati, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 March 2014

Hotel has an welcoming atmosphere. Beautiful decorations and furniture. I loved the refreshments that are provided in the lobby area. The rooms are clean and spacious. I had a sleepover for my daughter and friends and they enjoyed every bit of it.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Carmen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review, 4 March 2014
Hello:

Thank you for the 5-Star review on Trip Advisor. Receiving wonderful reviews like is always the best advertising we can receive. I'm glad the girls had a good time and hopefully you were able to visit Grater's Ice Cream Parlor next door.

Thanks again for choosing to stay at the Hilton Garden Inn and I hope we will see you again in the near future.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 February 2014

Everything about our stay was WONDERFUL. Every staff member was kind and took care of every need expeditiously. The hotel was very clean - including the carpet in the general areas. I highly recommend this hotel.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank jamesk144
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review, 4 March 2014
Hello:

Thank you so much for taking the opportunity to post a review on Trip Advisor regarding your recent stay at our hotel. We appreciate the kind and encouraging review. I am always quick to pass these along to the staff as it gives them the extra motivation to get through tough days.

We look forward to having you stay with us again the next time your travel needs bring you back to the Mason area.

Have a great day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Apopka, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 24 February 2014

This hotel was clean, neat, staff very friendly and room very comfortable. I will stay here again each time I have to travel to Mason OH. The food was hot and good and the staff helped with restaurant recommendations. The fitness center is clean and well stocked. I enjoyed my stay very much.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Erica N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laura A, Director of Sales at Hilton Garden Inn Cincinnati/Mason, responded to this review, 4 March 2014
WOW - I love to hear great comments about our hotel and our associates! They work very hard to provide great service to our guests and our housekeeping department works extra hard to keep our rooms nice and clean so our guests can enjoy a good night’s rest.

Thank you for taking the time to post a review on Trip Advisor and we look forward to being able to be of service to you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Cincinnati/Mason

Property: Hilton Garden Inn Cincinnati/Mason
Address: 5200 Natorp Blvd, Mason, OH 45040-7927
Phone Number:
Region: United States > Ohio > Warren County > Mason
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Mason
#3 Family Hotel in Mason
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Cincinnati/Mason 3*
Number of rooms: 110
Official Description (provided by the hotel):
The Hilton Garden Inn Cincinnati/Mason is a newly built, full service hotel that is conveniently located near Kings Island Amusement Park, Beach Water Park and several sports complexes. With easy access to I-71, you're minutes away from local shopping malls, downtown Cincinnati, IKEA and more. Our gorgeous hotel is perfect for both business and leisure travelers. Whether you want to take a swim in our indoor pool, get your fitness on in our fitness center or enjoy a delicious meal at our on-site restaurant, The American Grill, you're sure to have a memorable experience. Each room offers your choice of a King or Double Queen Garden Sleep System™, large work desk and ergonomic Herman Miller chair, two phones with voicemail, speaker phone and data ports, complimentary wired and wireless high-speed Internet access,32-inch LCD TV, microwave oven, Keurig coffee pot with selection of coffee and teas with creamers and mini-refrigerator, hair dryer, iron and ironing board and clock radio with MP3 connection. With the Hilton Garden Inn Cincinnati/Mason, there is no need to sacrifice comfort for convenience - we have it all! ... more   less 
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Also Known As:
Hilton Garden Inn Cincinnati/Mason Hotel Mason
Hilton Garden Inn Cincinnati/Mason Ohio

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