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“Great Service, Location and Friendly Staff”

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Quality Inn & Suites Mason
Ranked #15 of 18 Hotels in Mason
Cleveland, Ohio
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great Service, Location and Friendly Staff”
5 of 5 bubbles Reviewed 24 July 2013

The location was great and close to Kings Island, the continental breakfast was great, and the staff was incredibly friendly and helpful. We will definitely stay here on our next trip to Kings Island.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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123 reviews from our community

Traveller rating
    53
    26
    17
    8
    19
See reviews for
56
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 23 July 2013

The staff was the nicest and most helpful hotel staff we have ever seen. Nothing worse then going to check in and having rude staff but here they were amazing! They let the kids swim untill mid night. They kept breakfast open an hour longer just so the kids could eat every morning. Absolutely amazing. My kids said this is their favorite hotel and they liked it better then the great wolf lodge because they could swim as long as they wanted. You can tell the hotel is in the process of being updated. The beds are very comfortable and nice plush bedding. The Internet worked great we never had a problem with it as we do at most hotels. We stay in hotels very often and this one might be older but don't judge it by the outside. Best of all the staff is absolutely amazing in every way. If your going to kings island it's less then 5 minutes from the park and its out of all the commotion. Nice and quit place but very kid friendly!!!
To the staff... Thank you all for being great and keep up the awesome work!!! The breakfast was perfect and had something to please everyone, great variety!!

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MistyRussell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Level Contributor
86 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 bubbles Reviewed 16 July 2013

When we arrived I asked what floor we would be on and if they had a first floor room. The desk clerk said all the first floor rooms were taken, our rooms were on the second floor and there are no elevators. Then he said “you did not make a request for a first floor room”. Of course they did not mention the lack of an elevator when I made the reservation.

This is an old, dimly lit hotel badly in need of renovation. It did not appear to be dirty but who could tell in the dark? We think we can feel ( can’t see ) dust on the bedposts. The room was so dark we almost missed the fruit loops they left us under the bed. Yuck! The TV is from the eighties, no make that the seventies. Looking out the window we have a nice view of a car wash. There is a strange smell, could it be the moldy smell of old soap from the car wash? No wait, that’s the smell of urine.

Our room is towards the end of the hall, one entrance on the end. While you stroll down the hall you can look at the wildlife, like spiders and moths. Right outside the door there is an area where people go to smoke, there are lots and lots of cigarette butts.

If all they will give you is second floor you should know that there is also no ice service on the second floor. The manager seems to think this is all right. No elevator, no ice, don’t even think about a cooler.

You get the impression that everything is done to be cheap. No air conditioning in the halls, we were there in the summer and it was 90+ degrees in the halls easily. The lights in the bathroom and entry way are on timers so you don’t use too much of their electricity. Even the real cheap hotels let you leave the lights on while you are there.

The breakfast was egg patties and sausage with bagels, cereals and a waffle maker. That is not too bad if they keep up with keeping it supplied. The breakfast area is small, there are signs that say not to take food to your room. So don’t plan on breakfast in your room. They also have signs saying not to fill your “ice chests” with ice.

Room Tip: Not a good choice.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GeneralInspector
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mason hotels

Toledo, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 15 July 2013

This place was a huge disappointment! The Carpets were filthy, there were marks all over the walls, the coffee pot in our room hadn't been cleaned, the mini fridge had mold in it, two of the lamps did not work, the woodwork was chipped, broken tiles in the bathroom, one of the washcloths was a stained mess, and the half-wall or divider in our room was broken. Even the doors to the rooms had major wear marks where they took off the old number plates, but did nothing to fix them. the walls in the hallways were all marked up and the breakfast was a joke, and we ended up going to McDonalds for breakfast both days. We just wanted to get out of there because it just felt like a dirty mess!! Unfortunately we paid $120 a night, when we could have stayed at a much nicer place!!!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Versailles, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 8 July 2013

For paying $140 a night for a hotel I would expect it to be clean. The carpet had stains all over and it looked like it hadn't been swept in weeks. Mold in and around the mini-fridge. The bathroom toilet paper holder was falling out of the wall....where you could then see bugs. The tvs are old and outdated. Dressers were broken, chipped and very old. Holes all over the walls from where old pictures hung. The window that looked out into the parking lots was GRUNGY! Looked like it never had been cleaned. Besides all of this, the room stunk. The walls and ceiling are paper thing, as well. Pool was dirty and very small. Dark and disgusting. The morning buffet is a waste!!!! No variety. Don't waste your money going here. There are much nicer hotels in the area that you should spend your money on.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Traci A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antioch, Illinois
1 review
5 of 5 bubbles Reviewed 11 June 2013

My husband and I stayed 3 nights. We were impressed with the cleanliness of this hotel. The owner was very helpful and friendly. He was very concerned about meeting our needs. Quiet place but very close to entertainment and restaurants. Will definitely stay there again and highly recommend it.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites Mason

Property: Quality Inn & Suites Mason
Address: 4110 State Road 42, Mason, OH 45040-1931 (Formerly Americas Best Inn Mason)
Phone Number:
Region: United States > Ohio > Warren County > Mason
Amenities:
Business Centre with Internet Access Casino and Gambling Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 18 Hotels in Mason
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites Mason 2.5*
Number of rooms: 47
Official Description (provided by the hotel):
Located close to King's Island Amusement Park, The Beach Waterpark, Heritage Oak Park, Mason Sports Park, Lebanon Sports Complex, McCgee Sports Courts,Linden Tennis Center, The Golf Center, Miami Valley Gaming Casino and only 20 miles from downtown Cincinnati. Also in close proximity to all major businesses in Mason, OH. ... more   less 
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Also Known As:
Americas Best Inn Mason Hotel Mason
Best Inn Mason
Quality Inn & Suites Mason Ohio

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