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“Great Stay”

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Homewood Suites by Hilton Toledo-Maumee
Ranked #4 of 19 Hotels in Maumee
Certificate of Excellence
West Hartford, United States
1 review
“Great Stay”
Reviewed 8 July 2013

Stayed one night with my family of 4 for a stop over. Great hotel, great staff, clean rooms, will stop again if need arises. Having a full suite with kitchen is a plus and breakfast included is also nice to have.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Alex C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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419 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
US
Level 6 Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 July 2013

We stayed in 2 different hotels in Maumee on a road trip and this one comes in 2nd place. Unless you really need a suite or a long term style hotel, I wouldn't recommend the Homewood Suites in Maumee. (We had a better experience at the Hampton Inn.) The room was fine space wise but smaller than other Homewood Suites we have stayed in. The swimming pool/ was small. The rooms were clean but the linens were rough and the appointments throughout the hotel just felt average.

My biggest problem was our "non-smoking" room that we booked; it was a non smoking room in the smoking wing. Well, surprise, it smelled like smoke underneath the horrible, overly strong air freshener! After 1 hour in the room, my eyes hurt.

Now, I appreciate that the staff had put me in this room to honor my request for a quite location. However, I'd much rather have been in a non smelly room in a quiet location...which they offered to move me to when I called down to complain. I don't know why that room, an official non-smoking room, wasn't offered first as the location appeared to be quiet. It was 9pm when we arrived and just didn't have the oomph to move the family. Again, the did offer to move us but I feel like it wasn't enough am left with an unfavorable impression of the hotel.

I should say that the staff was off to a poor customer service start with me by how they treated the guests in front of me at check in. They didn't do anything wrong but they were not welcoming, helpful or interested in their guests.

Breakfast was fine. It was, however, not clearly displayed that the breakfast hours were extended due to the holiday so we rushed down. They should have mentioned it at check in or posted it in the room.

I wouldn't choose to stay here again. It was no where near as good as the Homewood Suites in Liberty Station San Diego, the only other Homewood Suite experience I have.

Room Tip: There are smoking rooms in the hotel and non smoking rooms tucked into the smoking sections. Avoid...
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bchbetha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Toledo-Maumee, responded to this review, 12 July 2013
Dear bchbetha,
Thank you for being a loyal Hilton guest. My apologies that we were unable to supply you with a comfortable and relaxing suite. I thank you for bringing this issue to my attention and want to assure you that room assignment and check-in protocol has been addressed with my front desk staff I hope that if you are ever in the area again you will give us another chance to make things right.

Sincerely,
Brian Dymarkowski, AGM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, United States
1 review
Reviewed 15 June 2013

It's a nice place for a family to stay. The hotel was clean, friendly and quiet. The rooms are arranged well and there's plenty of room for comfort. A good variety of restaurants are nearby. A little tricky to find the first time, but the directions from the staff are helpful. We will definitely stay here again.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 12 June 2013

The hotel is located very close to the major interstate and turnpike but far enough that you don't get noise. The neighborhood is a business park type area with a variety of commercial businesses such as restaurants and stores. No industrial businesses that I noticed and the location seems very safe. The room was not very large for a suite but was large enough for singles or couples. The room was clean, quiet and well appointed. On the night that I stayed, there were a large number of teens at the pool but it seemed as if they were traveling for an event. This did make the pool area very loud but that's to be expected from time to time.

  • Stayed June 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maumee, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 June 2013

As you can see, the lockout of the TV HDMI inputs is an unnecessary inconvenience. I have stayed at several Homewood Suites and they all have the same problem with the HDMI inputs being disabled. This prevents you from connecting tablet computers and watching Netflix and HULU. Everything else went smoothly and enjoyed the stay.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
3 Thank James Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chapin, United States
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 June 2013

All good except I had to stay in smoking room which was only available. Great location with easy access to 475 & 75. Great indoor pool and hot tub. Limited variety of breakfast foods, but sufficient for grab and go person

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Billy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Powell, Ohio
Level 5 Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 3 June 2013

We are part of a traveling soccer club that travels to 6 tournaments per year, mostly on the Cincinnati/Dayton/Toledo line. We have lots of experience with multiple hotel brands in the areas. This was the worst experience we have had with a hotel.

This hotel caters towards extended stay guests. If you aren't an extended stay guest, tough luck.

We all were forced to pre-pay our rooms two months in advance. No other hotel chain does this.

Upon check-in, we were given a guest policy and warned that the hotel has people that live there. We were told that we should not gather in any hotel room; instead, come downstairs into the lobby or outside to the basketball court so we wouldn't disturb the long term guests. Fine.

There were at least 30 rooms booked for soccer teams in the area for a 3 day tournament this weekend.

First night there were no problems. We all went to dinner, came back, grouped in the lobby to talk for a while, then went to bed.

Second night we were all outside at the basketball court. Came inside at dusk. Mostly used the pool and lobby.

Third night, NBA finals, 4 soccer games under our belts etc, were told to vacate the lobby, pool and basketball court at absurdly early hours (no basketball while the sun is still up, no use of the pool, vacate the lobby by 10 p.m.) While we were kicked out of all these places, long term guests remained in these places and continued to use these places.

This is not an issue of noise, rowdiness etc. This is "the basketball court is closed, the pool is closed, the lobby is closed." So, um, why isn't it closed for the long term guests?

This hotel got at least 25 rooms x $500 for three nights from this soccer tournament. To a family, we all walked back to our rooms shaking our heads and vowing to never stay at another Hilton property for a travel tournament.

The hotel is clean, modern, rooms are nice, good location etc etc. The way we were treated, from having to prepay 2 months in advance through the hotel not following their own guest policy we all had to sign, the treatment we received, our teams will never stay at a Hilton property again.

Room Tip: If you stay here, expect to be treated as a second class guest compared to the extended stay guests.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ken241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TMIHospitality, Manager at Homewood Suites by Hilton Toledo-Maumee, responded to this review, 7 June 2013
We thank you for choosing our hotel for your recent trip. Reading your comments, it appears that we fell short of your expectations and for that, we sincerely apologize. We are accustomed to receiving very positive feedback from our guests and are disheartened that you did not experience the level of excellence you deserve. Please be assured that your concerns will be shared with our management team so that corrective measures are taken where feasible.

We do hope that you can give us another opportunity to regain your confidence in our hotel if your travels bring you to our area again.

Sincerely,
Homewood Suites Toledo-Maumee
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Toledo-Maumee

Property: Homewood Suites by Hilton Toledo-Maumee
Address: 1410 Arrowhead Dr, Maumee, OH 43537-4016
Phone Number:
Region: United States > Ohio > Maumee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Maumee
#2 Romantic Hotel in Maumee
#2 Business Hotel in Maumee
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites by Hilton Toledo-Maumee 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Toledo/Maumee Hotel Maumee
Homewood Suites Maumee
Hilton Maumee
Homewood Maumee
Maumee Hilton
Maumee Homewood Suites
Homewood Suites Toledo
Homewood Suites By Hilton Toledo-Maumee Ohio

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