My family recently stayed for a week at Hilton's Homewood Suites in Maumee. I made reservations online and updated a few times because we had to rearrange the stay around a death in the family.
The night before our arrival, we received a courtesy call informing us that a non-smoking suite was not available for the complete duration of our stay even though the reservation indicated we requested it. I was less than pleased, and, regardless of my misdirected frustration, Rosalyn handled the situation professionally and gracefully. She calmly informed me that she would try to work something out.
As promised, she later called with a solution to put us in a non-smoking handicap accessible room with option to stay there whole trip or to move later. Not wanting to relocate a family with a baby, we opted to stay in room the whole visit.
The room was lovely and spacious, however felt cramped with the family because it was laid out a differently for accessibility. Once again, Rosalyn was more than willing and helpful in moving us across the hall.
Stacy from housekeeping went above and beyond by showing us the new room before moving into it - making sure it was clean and suitable for our needs.
The whole staff was friendly and courteous. Highlights include: Full kitchen in room where we dyed hard boiled eggs for Easter; Complimentary hot breakfast with incredible muffins; Complimentary full dinner on weeknights; and a just-right indoor pool that was converted to saline during our stay.
We've stayed at a various suites in the area. This is now our favorite and worth the little extra we paid. We'll be back.
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- Also Known As:
- Homewood Suites By Hilton Toledo/Maumee Hotel Maumee
- Homewood Suites Maumee
- Hilton Maumee
- Homewood Maumee
- Maumee Hilton
- Maumee Homewood Suites
- Homewood Suites Toledo
- Homewood Suites By Hilton Toledo-Maumee Ohio