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debo528
Willoughby, Ohio
4114
Nice Hotel - Great Staff
5.0 of 5 bubblesReviewed 28 Apr 2013
This is a very nice hotel and the staff is genuinely concerned about your comments and your stay. This was my first stay at a Residence Inn.
Reason for stay was a girls weekend. We had a 2 bedroom suite which was very nice and lots of room. If we had any concerns the staff was on it immediately,
The breakfast buffet was exceptional and very good. The staff at the breakfast buffet were very friendly and nice. The pool, hot tub and workout room was very nice also.
I will definitely consider Residence Inn for further trips.
Date of stay: April 2013
Room Tip: If you have any concerns, don't hesitate to ask the staff for assistance.
Trip type: Travelled with friends
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Reviewed 13 April 2013

A nice Residence Inn. Very clean, friendly staff. Our two bedroom suite was great except the beds were so uncomfortable. I mentioned this at checkout and they seemed genuinely interested in my concern, asking questions to clarify my comment. But typically Marriott's Residence Inns are very good places to stay. Nice linens and thick towels. The suites with kitchens are well appointed. They seem to have thought of everything.

Date of stay: April 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ken D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
arife7687, Guest Relations Manager at Residence Inn by Marriott Toledo Maumee, responded to this reviewResponded 1 May 2013

Kenmar84,

We appreciate you taking the time out to submit a review of our hotel! I am sorry to hear that you did not enjoy the bed in your room as we do try our best to make sure all beds are up to standard and give our guests a great night's sleep. We take comments like these very seriously here and do take action on them, so thank you for sharing it with us so we can ensure no other guests has an experience like that in their room. I am glad to hear the other aspects of your stay were good! We do hope to see you back again!

Sincerely,

Allyson Rife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2013

This was the first time we stayed at a Residence Inn! We are probably only going to stay there from now on honestly! It was a great deal! The breakfast area was a little small and I wish the pool area was bigger, but overall it was great! Our room had a full kitchen including a dishwasher which is key (since we have a baby)!

Date of stay: April 2013
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Aysen U
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
arife7687, Guest Relations Manager at Residence Inn by Marriott Toledo Maumee, responded to this reviewResponded 1 May 2013

Aysenu,

We are very happy you enjoyed your stay with us and thank you for sharing your experience with others! We strive to be the best accommodations in the Toledo area and it is nice to see that because of this you have turned into a loyal Residence Inn guest! We hope to see you again soon!

Sincerely,

Allyson Rife

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2013

We stayed here for business and it was a good stay. I thought it was a little expensive but the area is also pretty expensive. Clean rooms, helpful staff, I'd skip the breakfast next time and hit a coffee shop or diner. I'd stay here again.

Date of stay: March 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 227MattG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2013

Tia checked me in at the desk and was more than kind. Lobby was welcoming and so was the room, although I think the thermostat needs to be looked at. It was a very cold night in Maumee, and I set the heat at about 70. It seemed like the heater kept running, but not actually warming much. Perhaps it needs some maintenance? Bed was very comfy, so overall I did have a good nights sleep.

Date of stay: February 2013
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank WNC G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2013

Freddy, the Front Desk Supervisor, greeted us warmly when we arrived at this newer hotel conveniently located off I-475 in this Toldeo suburb. He made a point of thanking me for being a Platinum Elite member, which is always nice. I asked about the location of a nearby deparment store and he quickly did a search for me and provided the address with a smile. We checked into our large, clean and comfortable room. When we returned downstairs, Freddy called me by name and asked if the room was suitable. After a comfortable nite's sleep, the hot buffet breakfast provided a great start to our busy travel day. This property is definitely my favourite place to stay in the Toldeo area.

Room tip: Rooms ending with 01-10 are in a quiet wing away from the elevators.
Date of stay: February 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dave R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
arife7687, Guest Relations Manager at Residence Inn by Marriott Toledo Maumee, responded to this reviewResponded 1 May 2013

Dave R,

Thank you so much for your kind review, we are so glad you enjoyed your stay with us! We teach our staff to do whatever they can for our guests and give them the best service out there, glad to see that training is paying off! We hope to see you again soon!

Sincerely,

Allyson Rife

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