We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not Very Restful” 3 of 5 bubbles
Review of Residence Inn Toledo Maumee

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
Residence Inn Toledo Maumee
Ranked #5 of 18 Hotels in Maumee
Certificate of Excellence
Chicago, Illinois
Level Contributor
119 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Not Very Restful”
3 of 5 bubbles Reviewed 24 July 2014

My adult son and I stopped overnight while driving east. The hotel is geared towards kids and families, not that it's a bad thing, just not so good for adults traveling without children who simply want to grab dinner and get some sleep. Upon arrival, we had to wait for a few families to unload what appeared to be half of their belongings from mini-vans. Once checked in, the room was spacious and clean, very comfortable environment. The bed itself was very uncomfortable, the middle buckled and very mushy. I woke up with back soreness, and didn't sleep well. Pillows were small and thin, hard to get comfortable. We were by an exit door, and outside of a few hours, people were coming and going most the night. Walls are thin, we could hear people walking around on the floor above us. There was a basketball hoop just outside our window. Some inconsiderate adult decided to get his Lebron James going at 6:45 AM, making it impossible to enjoy the morning with any kind of quiet. The hotel should have a policy restricting early morning/late night noise.

The breakfast buffet was average, but was like a feeding frenzy with all the kids. Seating is inadequate, we had to bring food back to our room. Another room feature is the thermostat is in the main area near the entry door, making it a pain to adjust temperature if you're in the bedroom. Another thermostat in the bedroom is in order.

If you're traveling and simply want a quiet night's sleep or two, go elsewhere. However, for a family that wants to keep children entertained with a pool, free food, outdoor activities and space to run around, this may be a good option. But I can honestly say we were happy to check out and move on.

Room Tip: Stay away from rooms that are near exit doors, or by the basketball court.
See more room tips
  • Stayed July 2014, travelled with friends
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 9999Tr_Av_El_Er
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllysonRife, Guest Relations Manager at Residence Inn Toledo Maumee, responded to this review, 25 July 2014
Dear 9999Tr_Av_El_Er,

Thank you for choosing Residence Inn by Marriott Maumee for your recent visit to the Toledo area and for sharing your experience. The staff was very happy to hear their service exceeded your expectations! However, we do want to apologize for the lack of sleep you had due to the noise. During the summer months we do have a lot of families traveling here for various sports tournaments and such, and we are sorry we were not able to keep them contained and quiet during your stay. We will be getting a renovation towards the end of the year which includes a replacement of mattresses, so we do hope you give us another chance to give you an exceptional experience next time your travels bring you to the area!

Sincerely,

Allyson Rife
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

261 reviews from our community

Traveller rating
    165
    65
    15
    10
    6
See reviews for
115
41
13
61
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Haleiwa, Hawaii
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 12 July 2014 via mobile

First the pros; nice layout of the suite with a separate bedroom, good size kitchen, & fireplace. The listed amenities of included breakfast, pool, etc were appealing on the website. The staff was friendly and accommodating and the location convenient for our purposes. But (the cons), while the hotel is ideal for those traveling with children and multiple pets, it is NOT the place for anyone without them. The stairs and carpets were stained and smelled, the furniture looked cheap/beat and was uncomfortable even though the hotel is not that old. The common areas, such as the breakfast room also looked beat up, which with the throngs of kids & pets is understandable. We had booked 3 nights but left after 2, opting to get closer to Detroit airport and booking a nice, peaceful suite in Ann Arbor. Wish we had known earlier and looked for a different option while in the Maumee area. We won't be back, but no matter; it fits the bill for the hotel's demographic.

Stayed July 2014, travelled as a couple
Helpful?
Thank Linda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllysonRife, Guest Relations Manager at Residence Inn Toledo Maumee, responded to this review, 16 July 2014
Dear Linda W,

Thank you for choosing Residence Inn Maumee for your recent trip to the area and for sharing your experience with us. Please accept our sincerest apologies for any inconveniences you experienced during your stay. We take pride in our guest satisfaction and I do apologize we could not provide you with top notch service. We are getting a renovation starting this fall, so we do hope we can regain your trust and you can come back and see the hotel once the renovation is complete. Thank you again for staying with us and we hope to see you again!

Sincerely,

Allyson Rife
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canton, Ohio
Level Contributor
63 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 7 July 2014

The hotel was very nice and clean. My husband and I and our 2 dogs stayed in a one bedroom king suite (114). The room was spacious with a well equipped kitchen with everything you would need to cook a meal. They will also get your groceries for you and have them ready for you when you arrive. We also used the pool and it was clean and a nice size compared to other hotels. I gave this hotel only an average rating because while there were good things...there were also some bad. Our bed was extremely uncomfortable. The mattress had dips...high and low spots. My back was killing me when I got up and so was my husband's. And you could say that we are just used to our own bed, but we just spent a week in DC in a hotel and spent a night in a Residence Inn the previous night with no sore backs. The pillows on the bed were really small too. I mean even smaller than a standard size pillow, which I thought was weird. The room was also really noisy. We were right by a door that led outside since we had pets. It was convenient, but we could hear everything in the hall and above us. There was also a basketball court 10 feet from our room and the bouncing ball got irritating after a while since it seemed like it was bouncing in your room. And the breakfast was a little disappointing. There weren't enough seats for everyone and the area was too small for the amount of people.
It's easy to compare since we just stayed in a Residence Inn the night before. I would want to go back again for the pool...but I wouldn't because of the bed.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DjLilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllysonRife, Guest Relations Manager at Residence Inn Toledo Maumee, responded to this review, 8 July 2014
Dear DjLilly,

Thank you for choosing the Residence Inn Maumee for your recent stay in the Toledo area! We aim for every stay to be an exceptional one and we are sorry we failed in delivering that to your family. We are getting a renovation starting this fall which includes getting new mattresses and bedding, but we will definitely be looking into the issue with the mattress in the room you stayed in! We do hope you give us another chance to give you an exceptional stay once our renovations have been completed! Thank you again for staying with us and for sharing your experience!

Sincerely,

Allyson Rife
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 30 June 2014 via mobile

Very helpful and friendly front desk staff; clean and updated rooms; hot, free breakfast to start your day. 1 bedroom King suite gives extra room to accommodate Tweens in the living room w their own TV. Note that no rollaways are available but they will gladly provide extra bedding if the full size sleeper sofa isn't large enough for two kids.

Stayed June 2014
Helpful?
1 Thank Shannon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllysonRife, Guest Relations Manager at Residence Inn Toledo Maumee, responded to this review, 1 July 2014
Dear Shannon B,

Thank you for choosing Residence Inn Maumee for your recent visit and sharing your experience with other travelers. We were delighted to hear you enjoyed your stay and our hotel's service and amenities! We hope we get the chance to accommodate your family again soon during your next trip to town!

Sincerely,

Allyson Rife
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
146 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 25 June 2014

Even though Residence Inns are branded as extended stay hotels, we stayed here for just a night. We didn't arrive until late (9 o'clock-ish) and were promptly checked-in by a nice woman at the front desk. The lobby of the hotel is really nice--high ceiling and plenty of space. We got a room on the third floor as requested, but upon entering, the thick smell of smoke hit me in the face. All Marriotts are smoke-free now, so it was a little bothersome to smell it. A quick trip downstairs and a funny conversation with the woman at the front desk later, we were in a new room which smelled much better.

The room is pretty standard for a Residence Inn--a king bed and a pull-out sofa. The TV swiveled between the sofa and bed depending on where one was watching it, but the picture on the TV was less than optimal. It stuttered quite often--it would cut to like 10 frames a second (bad) and then back to normal, which was pretty annoying when watching basketball. The bed and pull-out bed were both comfortable, so no complaints here.

Breakfast was standard--they had a nice array of yogurt, pastries, etc. The parfait I had had raisins in it which was kind of weird, but to each his own. Overall, it's a nice Residence Inn with good staff and I'd stay again.

Stayed June 2014, travelled on business
Helpful?
Thank adscram14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllysonRife, Guest Relations Manager at Residence Inn Toledo Maumee, responded to this review, 1 July 2014
Dear adscram14,

We really appreciate you sharing your experience with other travelers and for choosing our Residence Inn during your recent trip through the area! The staff were delighted to hear that you enjoyed your time here and they were able to serve you well. I do want to apologize for the television issue as that is not a standard in our hotel and I will have maintenance looking into the issue. We do hope during your next visit Residence Inn is your number one choice to stay!

Sincerely,

Allyson Rife
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Avon, Indiana
Level Contributor
83 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Traveling with friends so we needed a two bedroom option. This hotel was a good stay over. Plenty of restaurants and shopping within an easy drive.

Good breakfast offering.

Hotel was very clean and quiet.

Stayed June 2014, travelled with family
Helpful?
1 Thank chimera22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllysonRife, Guest Relations Manager at Residence Inn Toledo Maumee, responded to this review, 20 June 2014
Dear chimera22,

Thank you for choosing Residence Inn by Marriott Maumee for your recent stay and for sharing your experience with other travelers! We are delighted to hear you enjoyed the accommodations. Next time your visiting the area we hope Residence Inn is your number one choice for accommodations!

Sincerely,

Allyson Rife
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Traverse City, Michigan
Level Contributor
54 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 13 June 2014 via mobile

Another great stay at this Residence Inn. Seems to be the family favorite when traveling through this area. Have stayed here multiple times and have been very satisfied every stay. Rooms are spacious and beds are comfortable although both are showing their age (first started staying 2011). Nothing extreme, just that you can see the wear and tear in the furniture. Staff were "average" friendly. Was a bit annoyed with lack of answering the phone (pre-arrival and day if departure). The front desk may have been busy both times. My family always appreciate the spacious rooms, free internet, and breakfasts. Will continue to stay here when in the area.

Stayed June 2014
Helpful?
Thank kokodoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AllysonRife, Guest Relations Manager at Residence Inn Toledo Maumee, responded to this review, 19 June 2014
Dear kokodoc,

Thank you for being a loyal guest of our Residence Inn and for taking the time to share your experience with other travelers. I do want to apologize for the poor over the phone service you received both before and during your stay, this is not something we accept at our hotel and it has been discussed with staff. I also wanted to let you know that our hotel will be going through a renovation at the end of this year where we will be replacing all of the furniture in the hotel. We do hope you get a chance to come back and visit to see it when it's complete. Thank you again for sharing your experience and we look forward to seeing you next time!

Sincerely,

Allyson Rife
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Maumee hotels
0.3 mi away
Country Inn & Suites By Carlson, Toledo
0.3 mi away
Homewood Suites by Hilton Toledo-Maumee
1.1 mi away
Hampton Inn Toledo South Maumee
Show Prices
Show Prices
Show Prices
2.2 mi away
Staybridge Suites Toledo / Maumee
1.2 mi away
Holiday Inn Toledo/Maumee
0.4 mi away
BEST WESTERN Toledo South Maumee
Show Prices
Show Prices
Show Prices

Been to Residence Inn Toledo Maumee? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn Toledo Maumee

Property: Residence Inn Toledo Maumee
Address: 1370 Arrowhead Dr, Maumee, OH 43537-1728
Region: United States > Ohio > Maumee
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Maumee
#8 Business Hotel in Maumee
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Toledo Maumee 3*
Number of rooms: 108
Official Description (provided by the hotel):
Our contemporary boutique hotel is an all suite property designed to help you work, relax, stay connected, and unwind. Guests will feel at home in one of our 108 spacious suites that provide separate dining, living, sleeping, and working areas. Enjoy a complimentary hot breakfast buffet, indoor pool and whirlpool, outdoor BBQ area with fire pit, onsite fitness center, wired and wireless internet access, USA Today and local newspapers, and much more! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Marriott, Expedia, Hotels.com and Odigeo so you can book your Residence Inn Toledo Maumee reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn By Marriott Hotel Maumee
Residence Inn Maumee
Maumee Residence Inn
Maumee Marriott
Residence Inn Toledo Maumee Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing