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“would never stay again, rip off”

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Holiday Inn Toledo/Maumee
Ranked #9 of 19 Hotels in Maumee
Reviewed 3 September 2009

My wife and I purposely chose this location, because of the indoor waterpark, that it advertises. We checked in at 3pm, on a saturday afternoon, and were given a handicapped access room, which we did'nt want, and were told that the waterpark was open till 10pm. We went about our plans in Perrysburg, OH, and Dundee MI, and came back around 7:30pm. We called down to the waterpark, and were told there is no pro-rating of the pricing, even though we would only be swimming for an hour or so, it would still be 17.95, which we thought was outrageous, being that we're already paying 100.00 for a room we did'nt want. We checked they're website, which had said ammenities included, a pool, and jacuzzi, but when we called the desk and asked about that, they said, no, that is the waterpark. False, deceptive advertising. We then called back down to the waterpark, to double check the pricing, and then we were told it was 19.95. We were so set on going to this, that we finally decided to pay the price, and that way, we could at leaste enjoy something. When we went down at 8:30, then they told us they're closing at 9pm. We then asked about they're gameroom, they advertised, and they said that is closed! We were furious. My wife went to take a shower, and the shower curtain was moldy, yes, moldy! Our room had no dresser for clothes. And what's more, about 11:30 at night, i was awoken by noisy clammoring and riff raff from above our room. I gave it nearly 30mins, before going down to the front desk, and complaining that we could'nt sleep for all the noise. While I was down there, all sorts of colledge aged kids were coming in, with cases of beer, and bottles of booze, while the police are standing there. I mean, this is supposed to be Holiday Inn, not some cheap, party motel! It took about another half hour for the noise to stop, so we could go to sleep. In the morning, when we checked out, we told the desk, how disgusted we were with everything, and they said, there is nothing they can do about the price, since we had booked thru expedia. This really infuriated me, because despite who it was booked thru, this hotel is responsible for they're actions and all the shortcomings of they're property and services. The woman at the desk gave us passes for the waterpark, which of course, was posted in the elevator, to be open from 11 to 4pm, that day. I told her the passes were worthless, because we were from out of town, and had no plans of coming back to Toledo anytime soon. She gave us the passes anyway. We purposley finished up at the Toledo Zoo, so we could rush back, and at leaste get in a hour or so, with those passes, before they closed at 4. We got there at 2:15, and went to the waterpark desk, and they said, oh, we're closing at 3pm! I went straight to the elevator flyer, that they had posted, and double checked it, and it said 4pm! I went to the desk and told the woman how infuriated we were, and she lied right to my face, telling me that she had told us it was 3! NONSENSE! She never told me this, and was so ignorant, she never asked me for the room keys, and i had to take those back in when we had first checked out. So after trying to go to the indoor waterpark for nearly 24hrs, we never did get to go. What a waste, and horrible excuse for a hotel. I would not reccomend it to ANYONE! We could have went to a much cheaper hotel, and at leaste gotten a regular pool or hot tub. We checked into Kalahari Waterpark Resorts, in Sandusky, Ohio, and will be visiting them. Maybe at a REAL waterpark hotel, we can actually do some swimming!

  • Stayed: August 2009, travelled as a couple
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1  Thank adam1017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnmaumeeoh, Webmaster at Holiday Inn Toledo/Maumee, responded to this reviewResponded 4 August 2011

Dear Guest,

Thank you for choosing Holiday Inn Hotel & Suites Toledo-Maumee for your recent stay in our area. I am sorry that it wasn’t the fun experience you had anticipated.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

1) Management was instructed to see to it that what is advertised on the web is also what is given at our establishment.

2) Desk staff was reminded of their responsibility to see to it that our valued guests remember to be thoughtful of and courteous to their fellow guests.

I hope that the next time you visit our area, you will once again choose to stay at Holiday Inn Hotel & Suites Toledo-Maumee. I think you will be greatly pleased.

Sincerely,
Hotel Manager

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243 - 249 of 252 reviews

Reviewed 29 August 2009

I was greeted with much politeness by the front desk, checked-in in a timely manner, the room was very clean and better than what I expected, especially after reading such negative reviews by other visitors on this review panel. My kids enjoyed themselves in the waterpark and it was clean when we visited. Would recommend to others in a heartbeat! Since a fridge and microwave was in the room we came prepared with food so we wouldn't have to worry with overpriced restaurants, which is the case at any hotel chain. Well worth the money and will definitely visit again!

  • Stayed: August 2009, travelled with family
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Thank smarterthanthat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2009

This is one of the best hotel that i have stayed in toledo area. we travel to toledo area few times a area. the hotel is new and fresh. staff at the hotel very pleasant. the food at restaurant was great. we are definately going back.

  • Stayed: December 2008, travelled as a couple
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1  Thank mattdoc2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2009

Went for an over night get away with kids 2-9yr olds and 2-11 year olds. Water park was great. Rooms were great. Service was great. People thru-out hotel and water park were great.Restaurant was great (breakfast buffet ~$7 for adult $2.99 for kids w/ great selection...... Don't know what some of these people on these reviews expected, but we were impressed and happy that we went... The price of our over night trip was good for what we got! We will go again!

  • Stayed: January 2009, travelled with family
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Thank ArbyNWOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2008

If you plan on spending the amount of money splash bay wants $169 for 4 people in a regular room which includes two queen beds a pull out sofa micro fridge and microwave. The room was very nice but the waterpark is why we chose this hotel. There are a total of 3 slides adults can ride and never are all 3 being ran at the same time. We have went to great wolf lodge and castaway bay and if you want what your paying for great wolf is awsome with families that have smaller children and castaway bay was so much fun, better for kids older that 6. We are going to kalahari next and I was able to book a room there that sleeps 8 and includes 6 waterpark passes for 169. The only reason we went to splashbay was it was close to home, next time we will drive the extra hour to enjoy many more ammenities. Also the waterpark mangement was not helpful at all when my son got hurt in the play area. I would not recommend this hotel!!!!

  • Stayed: October 2008, travelled with family
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Thank firemrshl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnmaumeeoh, Webmaster at Holiday Inn Toledo/Maumee, responded to this reviewResponded 4 August 2011

Dear Guest,

Thank you for choosing Holiday Inn Hotel & Suites Toledo-Maumee for your recent stay in our area. I hope that your son is completely over his injury, having a child get hurt is always so horrible.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following steps were taken:

1) The water park management received additional training in the courteous, helpful way in which they are to treat our valued guests.

2) Water park management was approached about having more of the adult rides open at the same time. Also about the possibility of upgrading some rides to make them more appealing to older children.

I hope that the next time you choose to visit a water park in our area, you will once again choose Holiday Inn Hotel & Suites Toledo-Maumee. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2008

This hotel looks like a corporate hotel targeting male business travellers yet is connected to a waterpark that draws families. There is nothing about the hotel that is family friendly. Although the waterpark itself is family friendly, the bathrooms and lockers in the waterpark are horrible. There is no changing space, not enough locker spaces, no place to change with children of an opposite gender from parents, no trashcans in women's stalls. If you are wanting a family friendly experience, this is not the place. If you want to go to a fun smallish water park and have fun, this can be a good spot but be prepared for dirty bathrooms, no changing area and a corporate environment that is not congruent with a family friendly place.

Stayed: February 2008
8  Thank traveltimemkb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnmaumeeoh, Webmaster at Holiday Inn Toledo/Maumee, responded to this reviewResponded 4 August 2011

Dear Guest,

Thank you for choosing Holiday Inn Hotel & Suites Toledo-Maumee and our water park Splash Bay for your recent stay in our area.

Thank you for giving us a review, it is greatly appreciated. Upon receipt of your review, the following action was taken:

• Management was approached about the possibility of making our establishment more family oriented.

I hope that the next time you visit our area, you will once again choose to stay at Holiday Inn Hotel & Suites Toledo-Maumee and enjoy our water park. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2008

The hotel restaurant's food was horrible! We received a "free breakfast" ticket and when we presented it for the meal, we were told we had to use the breakfast buffet. The buffet food was cold, the waffles were rock hard, the waitress told us they could not make anymore scrambled eggs because it was close to 10:00am and the buffet closed at 10:30am. There really was no variety. We had to pay an extra $20 for our 3 year old to go into the waterpark when he only played in the water for 30 minutes because he was cold! The water was not very warm and the hot tub was broken. The slides were fun but it would have been nice to have another adult swimming pool. The water in the "pools" were only 3 foot deep. Also, we all got a rash of some sort from the water-too much chlorine??? The room we booked on line promised a sofa and kitchen-the kitchen we got was a small refrigerator with a microwave on top of it. Would definately NOT recommend this hotel, would have had more fun at a Best Western!!!

  • Stayed: February 2008, travelled with family
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    • Business service (e.g., internet access)
4  Thank mamaof3boys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
holidayinnmaumeeoh, Webmaster at Holiday Inn Toledo/Maumee, responded to this reviewResponded 4 August 2011

Dear Guest,

Thank you for choosing Holiday Inn Hotel & Suites Toledo-Maumee for your recent stay in our area.

Thank you for giving us a review, it was very much appreciated. Upon receipt of your review, the following actions were taken:

1) Management was approached about having the website and what is found off line agree.

2) Maintenance was informed of the problem your family encountered with a rash and instructed to look into the reason.

3) Management was approached about the possibility of another adult pool.

4) Breakfast staff was approached about the possibility of a more varied free breakfast.

I hope that the next time you visit our area, you will once again choose to stay at Holiday Inn Hotel & Suites Toledo-Maumee. I think you will be greatly pleased.

Sincerely,
Hotel Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Toledo/Maumee

Address: 1705 Toll Gate Dr, Maumee, OH 43537-1673
Phone Number:
Region: United States > Ohio > Maumee
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #9 of 19 Hotels in Maumee
Price Range: £77 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Toledo/Maumee 3*
Number of rooms: 106
Official Description (provided by the hotel):
The Holiday Inn Toledo/Maumee is ideally situated in the heart of Maumee. Our hotel is close to Toledo Express Airport and offers convenient access to prominent businesses, as well as popular area attractions since we're just off I-80/90. Business travelers find the Seagate Convention Center, a venue for conventions and entertainment, located just 10 mi from our Toledo area hotel. The Arrowhead Business Park is just over a mile away with over 75 businesses and corporate offices. We offer free, high-speed, wireless Internet access, a state-of-the-art business center and a meeting room which can seat up to 150 people for your business needs. Just five miles from our Toledo area hotel, you can enjoy a thrilling afternoon at the Toledo Zoo or visit Toledo University, home to the Division 1 Toledo Rockets. For a night of entertainment, the Stranahan Theatre is a mile away. Our Maumee hotel near Toledo offers deluxe amenities and stylish rooms. Our restaurant & lounge, Bistro 1705, offers excellent cuisine and kids eat free. There's a well-equipped fitness center. Book your Maumee hotel room today, and take advantage of great Toledo hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites Toledo-Maumee
Holiday Inn Maumee
Maumee Holiday Inn
Holiday Inn Toledo/Maumee Ohio

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