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“8 day stay at LaMalfa”

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Holiday Inn Express Mentor (Lamalfa Conference Center)
Ranked #4 of 9 Hotels in Mentor
Certificate of Excellence
Reviewed 24 August 2012

This hotel is very clean & the entire staff is friendly & happy to help and serve you. You may even find the owner filling in & helping his staff when they have too much to handle. The hotel is conveniently located walking distance to the movie theater and resturants. The breakfast bar is bigger and better than most hotels we have stayed at & if you are lucky enough to have Billie working the breakfast station, you can be sure you will have a wonderful dining experience. The hotel was happy to provide us with extra towels, pillows and other essentials we needed along with separate towels for pool use. We had quiet restful sleep even with a hotel full of people. You won't go wrong staying here.

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  • Stayed: August 2012, travelled on business
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Thank Marie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this reviewResponded 28 August 2012

Thank you for taking the time to respond and let us know how we are doing. You certainly will not find an absentee owner at this property! Our owner Is very hands on and involved in every aspect of our hotel. When you have an owner or manager that has a take charge attitude you can't help but want to do your best. With our employees, it matters who you put where! Billie is a treasure and the apple doesn't fall far from the tree, her mother Pat is also an asset to our team. We are very glad that you enjoyed your stay with us and look forward to having you as our guest in the future

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277 - 283 of 331 reviews

Reviewed 15 August 2012

Check-in was a little haphazard due to numerous wedding guests checking in at the same time. Felt a little like a second-class citizen, when clerk kept answering other guests questions, etc.

Room was VERY CLEAN, and we had the necessary number of towels and washcloths (4). This is not always the case with IHG properties. My wife could not find any dirt or dust, and not a single remnant from a previous guest. A/C was efficient and not noisy.

Walking distance to several eateries: Ruby Tuesday, Buffalo Wild Wings, DQ, and The Brown Derby (which we did not see until our walk back to the hotel).

Reception that was going on looked like it was well taken care of by the hotel. Even had an area to hold the ceremony in that was a glass encased room.

Pool area is SUPER! Not too deep, but big enough for quite a number of guests to use. Showers, bathroom, and lockers for swimmers to use as well.

20 miles outside of Cleveland. Wish it was closer so that we could have stayed here for another two days.

  • Stayed: August 2012, travelled with family
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Thank The-Flying-Circus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMLaMalfa, Manager at Holiday Inn Express Mentor (Lamalfa Conference Center), responded to this reviewResponded 28 August 2012

Thank you! Your comments help us to be a Hotel Guest's LOVE and we certainly could not do it without your feed back. Check-in-time can be hectic, and we go out of our way to make sure the stress of checking in is minimized. With check in beginning at 4:00 PM we advise our guests to call the hotel between 12:30 PM- 1:00PM to see if a clean room has become available, if one is not we offer to take your cell number and call when it is ready.
I appreciate you taking the time to point out quite a few aspects of our hotel you enjoyed, it let's us know we are doing something right!

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Reviewed 11 August 2012

We stayed here because we attended a friends wedding. They had reserved a block of rooms and we got a king bed executive suite. The room was very clean and spacious. It had a mini kitchen with microwave, frig. and sink plus some cabinetry. The suite had a pull out couch and two tvs. One for the bedroom portion and another for the pull out bed area. The tub and toilet were seperate from the sink which was nice. The only problem with the room was that the bathroom fan made a strange noise and the fitted sheet kept coming off of the bed. The fact that the reception hall was connected was really nice. The food at the recption done by Lamalfa was very good and presented nicely. The decorations were well done too.

  • Stayed: August 2012, travelled as a couple
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Thank OhioSuzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2012

I booked 17 rooms for our family tour which included 27 youth ages 5-18 and 24 adults including grandparents - a wide range of taste to please. We could NOT have been happier. The rooms were immaculate, roomy and gorgeous (according to the teenage girls). The pool was heaven on earth (according to the teenage boys). The breakfasts were delicious and plentiful (according to all). The staff hovered and attended to our every need and we needed some extra things. I will encourage everyone I know to stay here whenever they are in this area.

  • Stayed: July 2012, travelled with family
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Thank Jeanniewelch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2012

What a pleasure it was to stay here. We stayed for a Wedding Reception and what a great experience we had. Starting from check-in to check-out everything was perfect. The staff was extremely helpful and courteous and the food at the Reception was excellent. Thank you for a wonderful stay, hope to come back again!

  • Stayed: July 2012, travelled as a couple
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Thank Deese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2012

Stayed here for one night and it was great! Hotel is only 20 min east of downtown Cleveland; but it's only five minutes from a great State beach with a beautiful old lighthouse. The hotel is nicely decorated. The beds were super comfy and the shower was heaven. While we didn't use the pool it looked really nice--huge in fact. Breakfast was a typical Holiday Inn fair. The staff was truly friendly and very genuine. Wifi was super fast. Loved it and had not one complaint.

  • Stayed: July 2012, travelled with friends
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Thank pmulvihi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2012

Staff at front desk and breakfast room were very friendly and helpful.

Room was comfortable, clean, and spacious with very good amenities. Unfortunately sounds from neighbouring bathroom carried into my room but that's bad construction.

The pool is one of the best hotel pools I have ever been in. That's amazing for a mid-range property. It's big enough for good laps, nicely designed with fountains and lots of light, uses salt water, and is a perfect temperature.

There is a manager's reception in the late afternoon with a very good buffet and drinks. It's a nice touch.

The breakfast left a lot to be desired. Too many items were heavy and/or greasy, the eggs (other than hardboiled) looked prefabricated, the fruit selection was tiny, and the coffee was weak. The only good parts were the friendly, attentive service (Billie) and the nice outdoor seating area.

All in all, though, it was a very good stay.

Room Tip: A tip to find the place: you can only turn left to and from Heisley at the south driveway. You also...
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  • Stayed: June 2012, travelled with family
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Thank FromTOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Mentor (Lamalfa Conference Center)

Address: 5785 Heisley Rd, Mentor, OH 44060-1883
Phone Number:
Region: United States > Ohio > Lake County > Mentor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Mentor
Price Range: £76 - £107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Holiday Inn Express Mentor (Lamalfa Conference Center) 2*
Number of rooms: 76
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites LaMalfa. This unique property provides the finest personal service and facilities throughout Northeast Ohio. The atmosphere is warm and relaxed and the ambiance embraces the uniqueness of the European decor throughout the eighty-three all suite facility including Executive Suites, Penthouse and Presidential Suites. Wireless and Ethernet are available throughout the hotel as well as the 60,000 sq. ft. banquet and convention facility. Come enjoy a fireside, hot Continental breakfast in our expanded breakfast area complete with a view of our 25'x52' lap pool with under water lighting and fountains. Located in the corporate hub of Mentor, Ohioand the home of corporate headquarters to Steris, Avery Dennison, First Energy and Rollkraft makes this hotel the number one choice for business travelers. Located just minutes from downtown Cleveland guest can enjoy the excitement of big city entertainment with near by Cleveland Indians, Cavs and Browns, Rock Hall of Fame, House of Blues and Lake County Captains.Local attractions include Mentor Civic Arena, James A. Garfield's Home, Lake Farm Parks, and Kirtland Mormon Temple. Transportation is available upon advance request, contact the hotel directly for arrangements and pricing. The Holiday Inn Express Hotel & Suites at LaMalfa is a completely smoke free facility. ... more   less 
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Also Known As:
Holiday Inn Express Mentor (Lamalfa Conference Center) Hotel Mentor
Holiday Inn Mentor
Mentor Holiday Inn
Holiday Inn Express Mentor (Lamalfa Conference Center) Ohio

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