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“Not a trustworthy staff”

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Hampton Inn & Suites Cleveland-Mentor
Ranked #4 of 9 Hotels in Mentor
Certificate of Excellence
Mount Airy, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not a trustworthy staff”
Reviewed 21 July 2014

I left a brand new jacket hanging in the closet of my room. From the time I checked out to the time I contacted the hotel (less than 24 hours), it was gone. No one checked back into the room so the only people that had access to enter were the housekeepers. I spoke to the general manager and he didn't have anything to offer other than suggesting I double check my bags. Next year, our softball team will not be returning to this hotel.

Stayed July 2014, travelled with family
Helpful?
1 Thank BuckeyesGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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320 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014 via mobile

I make it a point to stay at Hampton Inns. Stayed at this Hampton Inn in Mentor OH in late June for 5 nights. It has got to be the quietest hotel I have ever stayed in. Slept so very well! Spotlessly clean hotel and grounds. Great staff. Thoroughly enjoyed my stay and will be back next year in the spring!

Stayed June 2014
Helpful?
Thank MECDW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tennessee Ridge, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2014

Made reservations on Priceline, who made them for wrong week! Folks at this Hampton made it right. Rooms and bathroom exceptionally clean! Staff friendly! Great location! Will stay again when we go home!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Vegas, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 June 2014

Man working behind the counter when checking in was very abrupt and didn't say two words to us when checking in. Gave us one room key and pointed to the elevators. When I parked my car to bring the luggage around he was outside smoking a cigarette.....Not a good first impression for the hotel. I also thought the price was way expensive for an average appearance hotel and room.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Laura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oconomowoc, Wisconsin
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 June 2014

Our room was clean, the breakfast was good, and the hotel was maintained to the Hampton Inn standard. Our room was quiet and the pool area was nice. It met my expectations for staying at a Hampton Inn.

The staff far exceeded my expectations for this hotel chain. The manager and his wife were incredibly helpful! They printed directions to get to our area destination, assisted me with getting my very heavy baggage to the car, stored extra gear for two nights in their office, and provided my children with coloring sheets and crayons when they were done eating so that the rest of the family (ha, and everyone else in the lobby) could eat in peace. Well done! For this, you get a GOLD STAR for our stay! Thanks for going that extra step to make us feel like we were at a bed and breakfast inn, rather than another chain hotel.

I highly recommend this hotel -- parking was ample and free, the area and hotel seemed safe, and it is a short drive to downtown attractions.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WisconsinCheeshead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glenside, United States
1 review
Reviewed 11 June 2014

Great, friendly and helpful staff; always willing to help, and answer any questions. Breakfast food was surprisingly good. The room was very nice, comfortable and quiet. I would definitely stay here again when traveling to the Mentor Ohio area!

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sioux Falls, South Dakota
1 review
Reviewed 4 June 2014

We traveled to Mentor on family vacation, and were delighted with the room and the amenities offered at this hotel. Very accommodating front desk and management staff, and the housekeeper (Tera, I believe) was superb-she definitely went above and beyond every day of our stay. I would definitely recommend this hotel to anyone traveling, business or personal!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Eric G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Cleveland-Mentor

Property: Hampton Inn & Suites Cleveland-Mentor
Address: 5675 Emerald Ct, Mentor, OH 44060-1878
Phone Number:
Region: United States > Ohio > Lake County > Mentor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 9 Hotels in Mentor
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Cleveland-Mentor 2.5*
Number of rooms: 90
Official Description (provided by the hotel):
The Hampton Inn & Suites Cleveland-Mentor is conveniently located just minutes from downtown Cleveland in the suburb of Mentor. In addition to the free hot breakfast, fresh Hampton Bed and free high speed internet in every room, our hotel proudly offers the 100% Hampton Guarantee on every stay. ... more   less 
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Also Known As:
Hampton Inn & Suites Cleveland-Mentor Hotel Mentor
Hampton Inn And Suites Cleveland-Mentor
Hampton Inn & Suites Cleveland-Mentor Ohio

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