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Residence Inn Cleveland Mentor
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Reviews (230)
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All reviewsfull kitchentwo bedroom suitebasketball courtfront deskmajor renovationgas fireplaceown bathroomnice hotelmovie theatersam's cluba great stayupon checkoutdoor poollarge groupsunday morningexcellent breakfasthotel room
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214 - 219 of 230 reviews
Reviewed 10 August 2010

Every other year, we have a family reunion in the area and we rent at least 10 rooms at this establishment. Our stay is always most pleasant. Our day starts with everyone leisurely heading down to breakfast at their own pace and eventually sitting by the pool as the kids take a quick dip or shoot hoops before heading to the reunion site. Our evening ends the same way until the pool and basketball court closes at 10 p.m. The staff is very pleasant and helpful. The only two things I might recommend is that they refill the hot food items until the breakfast is over and to put more umbrellas out by the pool. It was hot when we were there and it was difficult to find shade. The first a.m. we were there, only the early birds got the sausage but the rest of the a.m.'s, that did not seem to pose a problem. The rooms are spacious and very clean. The location is conveneniently located to restaurants, movie theater and easy on/off the highway.

  • Stayed: July 2010
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Thank justanohmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherPalentchar, Director of Sales at Residence Inn Cleveland Mentor, responded to this reviewResponded 4 August 2011

I can't thank you enough for taking the time to share this feedback with us! I'm thrilled to hear that you and your family enjoyed your stay with us at the Residence Inn Mentor! We are very fortunate to have a talented and dedicated staff to service our guests.

We recently bought new pool furniture and now have three oversized umbrellas out back. Our staff has ben making sure that all hot food items are replenished until the last person leaves!

We are very grateful for your business and hope you will stay with us the next time you are in the area. We know you have choices when it comes to hotels and appreciate you choosing to stay with us here at the Residence Inn Mentor!

Graciously,

Heather Palentchar
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2010

We stayed in two rooms that were supposed to be located close to one another. When we arrived it took them 20 minutes to check us in and the rooms were not close to one another. Plus the room we had requested for a handicapped family member had telephones that did not work. That is totally unacceptable. They advertise this location as "pet friendly". We do not feel that a $75.00 charge for one pet for one night is "friendly" at all. The breakfast was good but otherwise the experience was a disappointment.

  • Stayed: May 2010, travelled with family
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1  Thank DebbieVandalia_Ohio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeatherPalentchar, Director of Sales at Residence Inn Cleveland Mentor, responded to this reviewResponded 4 August 2011

I am sorry to hear that our hotel did not meet your expectations. We are an extended stay hotel and have a lot of people who stay with us for over 30 days. Depending on our occupancy, we will do our best to accommodate requests such as putting rooms within close proximity of each other but unfortunately we are sometimes not able to accommodate such requests.

Our maintenance department is currently checking all of the phones in our guest rooms on a monthly basis to ensure that each one is functional.

The $75.00 fee is normally an industry standard in the hotel industry. It is used for a thorough cleaning after a guest checks out to remove any odor, hair, dander or stains from a room with a pet. This special cleaning enables us to restore the room back to a cleanly state for our guests that choose to travel without pets.

Thank you for you comments and feedback as we truly appreciate your constructive criticism. We hope you will consider us again the next time you are in the Mentor area.

Kindest regards,

Heather Palentchar
Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2010

Stayed here Feb 12th-14th,and as always was very clean,classy,close to alot of things and in a very nice area.This is why i always stay in the Residence Inn,rarely have any complaints if any at all.

Stayed: February 2010, travelled as a couple
Thank vince2370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2009

Nice hotel with classy furnishings and granite counters in the bathroom! Pretty quite but hotel wasnt very full. Had very large kitchen and den area. Paid $49 + tax thru Priceline and was very pleased with that price.

  • Stayed: August 2009, travelled on business
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Thank businesstravelerNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2009

Quiet. Comfortable. Large rooms. Helpful, friendly staff. Extremely quiet.

  • Stayed: August 2009, travelled as a couple
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Thank shiny62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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