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“Breakfast would be nice”

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Holiday Inn Cleveland East - Mentor
Ranked #5 of 9 Hotels in Mentor
Reviewed 16 June 2013

I stayed in the hotel when it was Comfort Inn. Had to come for business and stayed in the Holiday Inn Express. The cost was more expensive than before and everything was state of the art. I got up in the morning and expected to have some type of breakfast before I had to report to work. I could not believe that at the price I paid for the room, they wanted to charge additional money for the breakfast. The only thing free was coffee out of one coffee pot. You need to refocus from the tech and glamor in the rooms and provide a breakfast to you guest at no additional cost.

  • Stayed: June 2013, travelled on business
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Thank truckguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this reviewResponded 3 July 2013

Dear truckguy,

Thank you for sharing your thoughts and comments regarding your experience with us. I am sorry for the shortcomings you experienced during your stay and regret we fell short of your expectations regarding breakfast. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to continually monitor and improve the service and quality we offer.

While we understand that your stay was not 100% satisfactory, we hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Joel B
Case Manager
IHGCare

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157 - 163 of 163 reviews

Reviewed 21 May 2013 via mobile

The renovations are very close to completion. The room I was in was great. The problam I had was too much noise in the hall of and maintence room at 5:30am. Looks like the staff is still learning the new processes but still friendly. The breakfast buffet will eventually be pretty good. I liked the individual TVs in the booths.

  • Stayed: May 2013
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1  Thank Cdav2TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2013

This hotel was renovated and changed from a Comfort Inn to Holiday Inn in April 2103. Nice Job on the renovations (I previously stayed there when a Comfort Inn). The lobby is clean and brand new as are the sleeping rooms. The staff was very courteous and helpful and had the meeting room all set up for my client. It is convenient for I-90 travelers as it is less than two miles from the Interstate and close enough to Cleveland to make it a stay if visiting or doing business in Cleveland. I will be staying there again when business calls me to that area. Kudos to management and staff.

  • Stayed: May 2013, travelled on business
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1  Thank scottop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 April 2013

I arrived mid afternoon for a 10 hour stay..I ask for a room on top floor due to sleeping through afternoon and evening, top floor always the quietest..wasnt a problem getting room but it was $4.00 over over my perdiem I ask if they could drop it from $114.00 to $110.00 because of my perdiem and also I would only be there 10 hours and leaving way before breakfast I was told NO..but I could have a room on 1st floor for $99.00 but not on top? I am a platinum member and recieve free upgrades and am treated very good at all other HolidayInns ..I recieved no recognition for being a platinum member and was not offered any type of deal on the tp floor room..all other HI's offer platinum member a goody bag with water and chips or cookies but not here I ask and the gentleman working the desk he went and ask the manager he came back and said I could have a free drink out of cooler but they dont offer any extras to platinum members usually?!?..I will say the lady working the desk when I checked out at 2:00 am was over the top freindly and apoligized for what happened with price but she couldnt adjust it then...as far as teh room it was well lit ,comfy, and decorated nicely but furniture was covered with dust and bathtub drain didnt drain right...I understand the dust due to the construction going on in the building but I will not stay again where I dont recieve recognition for the many thousand dollars I spend yearly with this chain and where the price is non negotiable( the manager did try to contact me by phone but missed me and when I returned call she was not there but that wont fix this stay) first impressions mean alot..hopefully they will get things straightened up because this could be a nice place in a nice location, just not for me again

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  • Stayed: April 2013, travelled on business
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2  Thank teamster175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 September 2016
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  • Stayed: September 2016, travelled as a couple
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Thank marisaines2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ADunnHI, Front Office Manager at Holiday Inn Cleveland East - Mentor, responded to this reviewResponded 10 September 2016

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Reviewed 29 May 2016 via mobile
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Stayed: May 2016, travelled with friends
Thank cinzia l
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General M, Guest Relations Manager at Holiday Inn Cleveland East - Mentor, responded to this reviewResponded 10 November 2016
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Reviewed 25 March 2016
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Stayed: March 2016
Thank C R
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Melissa M, Manager at Holiday Inn Cleveland East - Mentor, responded to this reviewResponded 28 March 2016

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Additional Information about Holiday Inn Cleveland East - Mentor

Address: 7701 Reynolds Rd, Sr 306, Mentor, OH 44060-5320 (Formerly Comfort Inn & Suites)
Phone Number:
Region: United States > Ohio > Lake County > Mentor
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 9 Hotels in Mentor
Price Range: £76 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cleveland East - Mentor 3*
Number of rooms: 132
Official Description (provided by the hotel):
Newly Renovated hotel in Mentor, near the Great Lakes Mall, Lake Erie & Headlands Beach State Park. The Holiday Inn Mentor is conveniently located five miles from Lake Erie and within 20 miles of downtown Cleveland, Wildwater Kingdom, Playhouse Square, the Rock and Roll Hall of Fame, Edgewater Park and Progressive Field, home of the Cleveland Indians Baseball team. The Historic Kirtland, Lake Farm Parks, Lost Nation Sports Complex and Eastlake Ballpark, home of the Lake County Captains, are all within 10 minutes of the hotel. We offer ballrooms and meeting rooms to accommodate your large or small meetings, events or special occasions. Stay well at our premium lodgings with a heated indoor pool and modern Fitness Center. Stay connected with our complimentary high-speed Internet access. Few area hotels compare with our Holiday Inn, so sit back, relax, and be yourself ... more   less 
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Also Known As:
Comfort Inn And Suites
Comfort Hotel Mentor
Comfort Inn Mentor
Mentor Comfort Inn
Holiday Inn Cleveland East - Mentor Ohio

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