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“Great value for a casual business meeting”

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Sonesta ES Suites Cleveland Airport
Certificate of Excellence
Ohio City, Ohio
Level 5 Contributor
80 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Great value for a casual business meeting”
Reviewed 29 October 2013 via mobile

I have used this property now 4 times for business meetings. Great room and value for a meeting of 10. Open clean accommodating and close to the airport for out of town travelers. There are a number of local restaurants near by for delivery. Laura and her staff were very on top of making sure we had a good meeting. Thanks! Locally, a great value, and I will be back.

Stayed October 2013, travelled on business
Helpful?
Thank S C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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266 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
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English first
Virginia
Level 6 Contributor
274 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 25 October 2013

We needed to stay here for a sudden family emergency. I called about 10 places in the area and found 9 of them to either be completely unhelpful or confused. This Residence Inn sent me to Lisa, who saved the day. She and the staff had the answer to every question and they spent quite a bit of time with us to get all of our rooms arranged (different arrivals, departures, room types, etc.) They deserve an extra star for all of there help!

The rooms are spacious, and the full kitchen is really nice! The beds were comfortable, and our rooms were very clean. Breakfast was good and had plenty of room. The Internet seemed spotty - we stayed in two different rooms, and was better in one than the other.

The hotel is the type of Residence Inn with different buildings - neither a plus or minus in my book. They could use some updating, and we did have an issue with the heat in one of the penthouse rooms (really hot upstairs). The good thing - when we told them, they were surprised and said they would get right on it. I'm pretty sure it was a fluke.

The location is easy to find and convenient to the airport.

We recommend it - if we're here again, we'll stay here.

Room Tip: Penthouse rooms have an upstairs loft and a separate downstairs bedroom and bath that close off - gr...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank professorroyhinkley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chagrin Falls
Level 5 Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 13 October 2013 via mobile

This is an older property that needs a little work and a little TLC. The buildings were apartment style with no interior corridors. You have to walk outside to get to the office and for breakfast in the morning. Could be an issue for some people in the middle of winter. The rooms are nice sized but seemed a little "cheap". Flimsy bifold closet doors, textured walls, and repairs that were made to the walls weren't touched up. Rooms were fairly clean but could have been better. Worst part, however, we're the beds. The most important aspect of a hotel is to provide a good night's sleep. Not easy to do in these beds. Old and not very comfortable. Added to the cheap feel of the property. It's an OK place if you can get a good deal, I can't recommend it highly.

Stayed October 2013, travelled as a couple
Helpful?
Thank 6Hotellover9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maddy0429, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review, 16 October 2013
Thank you for taking the time to share your feedback regarding your recent stay at my property. Our goal is for all of our guests to have a great experience and it is obvious we dropped the ball in this case. I would truly appreciate the opportunity to speak with you further in regards to your stay. I look forward to the opportunity of hearing from you soon.
Sincerely,
Colleen Davis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashport, Ohio
Level 5 Contributor
58 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 19 September 2013

Loved this hotel! There were 4 ppl total and we had 2 bedrooms with 2 bathrooms, perfect! Very roomy, nice kitchen and living room area too. The staff was wonderful and super nice as well! Plenty of restaurants and shops within walking distance. We stayed here for the Labor Day Oktoberfest at the Cuyahoga County Fairgrounds and will definitly look at staying here again next year!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Greta B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maddy0429, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review, 20 September 2013
Thank you for taking the time to share your experience at the Residence Inn. We are in a great location for the Oktoberfest as well as many other events held at the Cuyahoga County Fairgrounds. I am happy to hear you enjoyed your stay and that you were able to take advantage of the restaurants in walking distance of the hotel. We look forward to having you back as our guest.

Sincerely,
Colleen Davis
General Manager
Residence Inn by Marriott Cleveland Airport
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 6 Contributor
469 reviews
267 hotel reviews
common_n_hotel_reviews_1bd8 392 helpful votes
Reviewed 14 September 2013

While everything was clean, we are not fans of the apartment style buildings at this particular Residence Inn. No elevators, and buildings disconnected from the main lobby. We prefer the new style Residence Inns that have a common building. Couple that with the Mish mash of new / old....I think this will not be our hotel of choice in the future.

We stayed at this location for one night while traveling to visit family and friends.

The location was a bit difficult to find. You can see it from the main road and freeway, but the actual side street it is on is a bit hidden. Parking is plentiful and free. There is a lobby / breakfast area with front desk and nicely appointed common area. All of the staff was friendly. Check in was fast and friendly. They had a plate of cookies available at check-in which was nice.

There is free Wi-Fi available in the lobby area and rooms. There is a nice outdoor pool and hot tub, but it was already closed for the season even though the weather was still nice.

The rooms somewhat outdated, but have been refreshed a bit. You can tell the infrastructure is very old.There is kind of a mish mash of old and new. Linoleum floors but granite countertops. New carpet but broken down closet doors that will not even open because they were not cut properly when the carpet was installed. Curtains don’t block light well. The beds are comfortable, but the pillows are beyond pathetic. They have nice HD TV's. The climate control had a host of problems. It was either freezing cold, or way too hot. The thermostat appeared to be very inaccurate. We had no noise from adjoining rooms nor outside noise. The rooms are equipped with with nearly full kitchens.

There are plenty of dining options within an easy drive from the hotel. We did partake of the free breakfast which had a few hot items, as well as pastries, fruit, juices. Nothing fancy but plenty to start the day.

Our bill was under our door in the morning. The entire hotel is non-smoking which is always a plus.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pcsanity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maddy0429, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review, 20 September 2013
Thank you for taking the time to provide us with your feedback. We greatly appreciate it. Our Residence Inn is one of the original Residence Inns that opened and we have the unique apartment style look with exterior entrances at this property as you experienced. We thrive ourselves on the comfort of home and providing you with the best service possible as you should expect when traveling to a Marriott. We have had a mixture of updates so I can completely understand how you felt some areas were more up to date than others. Thank you again for truly providing detail in each aspect of your stay as it allows us to continously focus on areas where we can improve and continue to provide the great service and experience you should expect when traveling to a Marriott property

Sincerely,
Colleen Davis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Catharines, Canada
Level 5 Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 September 2013

Spent 2 nights at this Hotel to attend a training session being held at this location,

Pro's ....Large sized rooms (that's the only reason I give a rating of "Very Good" for rooms
Staff VERY FRIENDLY.

Con's.....Room 1602
Poor housekeeping ...Popcorn and candies from previous guest all over carpet under couch..clearly seen from the other side of the room.
Bed skirt on bed all disheveled upon arrival, fixed by housekeeping after first night.
Very noisy fridge. Ended up turning fridge off on the second night.
Very noisy air-conditioners outside the 3 story building (unable to sleep with windows open due to the air-conditioner units in groups of 6)

Requested a 6 am wake-up call on the first day..... received at 5:05 am.... They got it right the second morning.
Breakfast fair, Typical free hotel spread.. I would suggest you eat elsewhere.

Room Tip: Ask for a room in the bungalows rather than the 3 story building
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank traveling42_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maddy0429, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review, 20 September 2013
Thank you for taking the time to provide us with your feedback. We really do appreciate it. We will be certain these items are addressed in regards to the housekeeping and maintenance concerns you mentioned. Our rooms are 50% larger than your average hotel room so I can see why you like the size of the suite. Our staff truly does take pride on the service we provide to each and everyone of our guests as we want you to feel at home while you are staying with us. We do have a unique set up at this property where you have the option of having a King suite with an indoor corridor as well as we have an apartment style section with exterior entrances in another area of our property depending on our guests preferences. We look forward to the opportunity of having you back as our guest in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Livonia, Michigan
Level 6 Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 July 2013

Although smoking hasn't been allowed at this hotel for 5 years, upon entering the room it smelled of stale smoke (like a bowling alley). The rooms are large and have been partially renovated such as the carpet, bedding and countertops but the kitchen and bathrooms are ancient.

The place was clean and the staff was friendly but I would not have been happy if we planned to stay more than 2 nights or needed to cook in the kitchen.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaryBluEyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maddy0429, General Manager at Sonesta ES Suites Cleveland Airport, responded to this review, 10 July 2013
Thank you for taking the time to share your experience with us. We do pride ourselves on the quality of service and product we provide to all of our guests and it is unfortunate that your room had an unpleasant odor of smoke in it.
I would greatly appreciate you taking the time to reach out to me directly at the hotel so I can discuss with you further your stay. We certainly appreciate your business and would love the opportunity to have you back as our guest should your travels return you to the Cleveland area.

Sincerely,
Colleen Davis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sonesta ES Suites Cleveland Airport

Property: Sonesta ES Suites Cleveland Airport
Address: 17525 Rosbough Blvd, Middleburg Heights, OH 44130-2580
Phone Number:
Region: United States > Ohio > Middleburg Heights
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 11 Hotels in Middleburg Heights
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sonesta ES Suites Cleveland Airport 3*
Number of rooms: 158
Official Description (provided by the hotel):
The Sonesta ES Suites Cleveland Airport, is a surprisingly different take on all-suite, extended-stay accommodations. Located minutes from Cleveland Hopkins International Airport, our convenient hotel offers apartment-style accommodations and a complimentary airport shuttle, plus the comfort, service and Everyday Surprises you expect from Sonesta. Whether you're here to connect to a flight, meet with colleagues from one of the many surrounding businesses or take in the pleasures of Cleveland's lakeside setting, you'll be glad you found us. Our studio and two bedroom loft suites help you spread out and stay on task. And a fully-equipped kitchen helps you control your costs, as do our free daily breakfast and free parking. The hotel is moments from I-480, I-80 and I-71 and 25 minutes from downtown. ... more   less 
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Also Known As:
Residence Inn Cleveland Airport Hotel Middleburg Heights
Residence Inn Middleburg Heights
Middleburg Heights Residence Inn

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