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“Excellent hotel - clean and superior service”

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Courtyard Cleveland Airport South
Certificate of Excellence
Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent hotel - clean and superior service”
Reviewed 18 March 2014

This newly remodeled hotel is very bright and cheerful. Exceptionally clean. The Bistro area was very nice - breakfast was so much better than the normal continental breakfast you would get at a hotel. EVERY employee we came in contact with was extremely friendly. The rooms were the cleanest I have stayed in. Very nice decor, fresh looking. I am a mom with 3 kids, and I generally do not like staying in hotels. I would stay here time and time again.

Room Tip: We had the double queen room, and upgraded to include breakfast. Small price increase for a fantast...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacquie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 20 March 2014
Thank you for taking the time out of your busy schedule to review us, we greatly appreciate it. We are happy to hear that you enjoyed your stay at the Courtyard Cleveland Airport South. We pride ourselves on guest satisfaction and we are glad that we were able to deliver a level of customer service deserving of the Marriott brand and you and your family. We look forward to having you as our guest again!
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204 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
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Columbus
Level 5 Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 March 2014

My husband and I recently stayed here for one night preceding an early-morning flight the next day. The hotel has recently been renovated and our room was comfortable and modern, and the hotel is within a short distance to many restaurants. Parking for up to 14 days was included in our rate ($99), and we took the free shuttle to/from the airport. The airport service couldn't have been any easier. We will definitely do this again should we fly out of Cleveland.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abbalish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 20 March 2014
Thank you for reviewing us your feedback is very important to us. We are very happy to hear that you enjoyed your stay here at the Courtyard Cleveland Airport South. We are an airport property so the hotel will always have 24 hour complimentary airport shuttle, we are glad that you were able to take advantage of that! We look forward to having you as our guest again!
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Rochester Hills, Michigan
Level 6 Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 February 2014

The hotel is being remodeled and I got one of the newer rooms.
New deco is great, specialy the lightning.
The hotel was surprisinly quiet. Room were large and comfortable, parking is free.
I liked the brakfast area wich felt like being in a coffee shop, not an hotel.

Stayed February 2014, travelled on business
Helpful?
1 Thank EJ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 25 February 2014
Thank you for your feedback. We appreciate you taking the time to write a review. We are very glad that you enjoyed your stay with us and look forward to having you as our guest again! Any time that you stay in the cleveland area you can call the hotel directly to set up a reservation at 440.243.8785
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Cape Coral, Florida
Level 6 Contributor
851 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 21 February 2014

This is my first stay at this property. They are in the middle of a complete renovation unlocked to be over halfway done. They did have an issue with one of their furniture suppliers which left my room a bit sparse. When they are done they will look nice.

The staff were very friendly and helpful. The bistro was nice and the staff attentive. The food was consistent with other Courtyard properties which is to say a good meal. Not the easiest location to get to the car rental return lot. I will definitely stay here on my next trip.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charles1019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 24 February 2014
Thank you for your feedback. We appreciate you taking the time to write a review. We are very glad that you enjoyed your stay with us and look forward to having you as our guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 February 2014 via mobile

For $150 not worth it. I am a Silver Elite Marriott Rewards member and the room was very noisy I could hear the people in the room next door till 4am. Walls are paper thin and I could hear when the rwoke up at 7am to the people walking in the hallway. There was also hair in the bathtub and the elevator was very old. You are better off booking at the red roof in or the motel 6.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jwkirwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 25 February 2014
Thank you for taking the time to review us we appreciate your feedback. We are truly sorry that you did not enjoy your stay here at the Courtyard Cleveland Airport South. We are currently wrapping up on a multi-million dollar renovation and we urge you to come back and experience a whole new stay! We will do our best to keep you in the quietest part of the hotel so that you are not disturbed by the nioses of the other guests. If you have any additional comments or questions please contact the general manager Bryan Shepherd at 440-243-8785.
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Pittsburgh, Pennsylvania
Level 6 Contributor
124 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 16 February 2014 via mobile

I have visited this hotel both prior to the renovations now in progress, and now during the renovations. The updates and color choices are updated, calming, and much more soothing! I loved the new curved sofa to stretch out and watch TV.

The service upon check in was a breeze, and I asked for a room on the front of the hotel facing the parking lot. A tip: there are railroad tracks that run behind the hotel that can awaken you with noise from the passing trains.

As always, Middleburg Heights is one of my favorite locales in Cleveland for convenience to I 80 and 71, multiple restaurants, and stores.

Stay here for the standard expectation from Courtyards. Clean rooms, convenience, and basic needs within a short drive. I would stay here again.

Stayed January 2014, travelled on business
Helpful?
1 Thank ATraveller063
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 24 February 2014
Thank you for your feedback. We appreciate you taking the time to write a review. We are very glad that you enjoyed your stay with us and your experience in our newly renovated rooms. At the Courtyard we strive to exceed your expectations and we are happy hear that you had a plesant We look forward to having you as our guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wooster, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2014

Due to the bad weather we had to pull off the ohio turnpike. Although my family & I were disapointed with being delayed for our family vacation Ryan at the front desk more then made up for it. He was super polite and helpful. He let us know what restuarants were still delivering and offered us menus. Also showed us some food choices in the little store area by the checkin desk.

The room was newly renovated and I loved the coloring. Less loud and more calming colors. We had a nice comfy room with two queen size beds and Ryan even was able to set us up with rooms right accross the hall from each other (which I was surprised since the parking lot looked packed)

In the morning the girls in the little cafe were super friendly & helpful and took extra time with our children in picking out a breakfast.

All in all was a very nice "surprise" stay.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel4TheKids58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 24 February 2014
Thank you for taking the time to review us, we appreciate your feedback. While the reason for your stay was unfortunate we are thrilled that you had an excellent experience with us! Ryan, the Bistro girls and the rest of the staff here work hard to make sure you have an enjoyable stay and are glad that your expectations were met. We are happy to have you as our guests and hope to see you during your next trip to Cleveland!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Cleveland Airport South

Property: Courtyard Cleveland Airport South
Address: 7345 Engle Rd, Middleburg Heights, OH 44130-3430
Region: United States > Ohio > Middleburg Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 11 Hotels in Middleburg Heights
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Cleveland Airport South 3*
Number of rooms: 154
Official Description (provided by the hotel):
Courtyard Cleveland Airport South is the smartest choice for your stay in Middleburg Heights, Ohio. Whether you’re visiting for business or leisure, we will ensure your stay is comfortable and convenient. We offer free WiFi throughout the hotel, a free shuttle to/from Cleveland Airport, and free hotel parking for all of our guests. Our rooms feature pillowtop mattresses, HDTVs, and well-lit work desks. ... more   less 
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Also Known As:
Courtyard By Marriott Cleveland Airport/South Hotel Middleburg Heights
Courtyard Middleburg Heights
Middleburg Heights Marriott
Middleburg Heights Courtyard

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