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“Horrible hotel stay!!!”

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Courtyard Cleveland Airport South
Blairsville, Pennsylvania
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible hotel stay!!!”
1 of 5 bubbles Reviewed 21 April 2014

This was one of the worst hotel experiences we have ever had! Where to begin? Four of us were scaled by the stripped out faucet in the so called newly renovated hotel....two of which were kids. While showering, the knob would turn by itself toward scalding hot water due to being stripped (Confirmed by the maintenance man). It took well over an hour for the maintenance man to finally arrive to our room to turn the water off because by the last shower...which was me... the water would no longer turn off. After being scalded, I actually had to rinse the shampoo and soap off of my body in the sink (which is outside of the bathroom). The maintenance man actually had a hard time going into the bathroom because of the steam created by the scalding hot shower running nonstop for over an hour.
We took the kids to the pool. The hot tub was as cold as the pool. You sat in bubbling cold water. Then along the wall near the window was a dirty diaper that expanded due to being wet. The gell and the other contents of the diaper were thrown all over the wall, window and floor that ran the length of the room. It was disgusting! It was still there the following day.
Our room was right next to the ice machine and all night you could hear the machine making and dropping ice through the thin walls.
I wouldn't recommend staying here to anyone! There are MANY hotel choices in this area. Please choose another! I even called Marriott directly about our stay and they informed me that someone would call me about the experience within a day or two. It has been 8 days...still no call. Marriott does not care about their rewards members guests!

Room Tip: Choose another hotel!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 23 April 2014
Thank you for taking the time to review us we appreciate any and all feedback from our guests. We do apoligize that you did not have an enjoyable stay with us. We strive to be the best at what we do and to fall short in the eyes of our guests is unacceptable. Thank you for bringing to our attention the concerns with the pool and hot tub, we will explain to the staff the importance of checking the pool area every night to makre sure it is clean and the water is at the proper temperature. We understand your frustration with the hot water issues in room especially being newly renonvated. With you informing us of the problem we can fix it to make sure it does not happen to you or another guest again. We hope that the next time you are in the Cleveland area you will give us another chance to serve you at the standards you expect from a Marriott. Please contact the hotel directly if you would like to discuss this further at (440) 243-8785.
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195 reviews from our community

Traveller rating
    62
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    35
    11
    8
See reviews for
51
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73
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
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English first
1 review
2 of 5 bubbles Reviewed 13 April 2014

We stopped at the Courtyard in Middleburg Heights on the way to Ann Arbor from NJ. After an 8 hour plus drive when we got to the hotel we found that a room smelt of cigarette smoke. Then the room which was supposed to sleep 4 including two teenagers had one king and a twin bed!! For 4 people. This was not something we wanted or expected. There was breakfast at the hotel but it was not complimentary. The hotel overall looked new and clean but the overall experience so far has not been great.

Room Tip: Ensure that the room meets your needs prior to booking.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Suresh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 14 April 2014
Thank you for taking the time to review us, we value any and all input from our guests. I am sorry to hear that your room was subpar. We strive to exceed the expectations of our guests and I apologize that we did not live up to the Marriott Standards. We recently completed a multi-million dollar renovation which changed the set up of our rooms, including changing the sofa bed in the king room from a double to a twin. We urge you to stay with us in a room with two queen beds during your next trip to Cleveland, and give us another chance to be the Courtyard you know and love. If you need assistance making your reservation please contact the hotel directly at 440.243.8785.
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Arlington, MA
Level Contributor
119 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

The rooms are very clean, and housekeeping was friendly and responsive to a request. The desk staff was excellent as well. There is breakfast available in the lobby, but it's not complimentary. We didn't eat there,as there are many options nearby. The overall value is terrific.
We stayed in a room next to children, and we couldn't hear a thing -- the walls are much more soundproof than some considerably pricier hotels.
The pool was well-stocked with towels and well-liked by the kids. They liked the hot tub too -- it really wasn't hot. In fact, as soon as I got in, I discovered an opening that was dispensing freezing cold water! At least it wasn't a jet, so you can avoid it.
One thing to keep in mind: The website says that the the king + sofa bed room has a capacity of 4, but the sofa bed is a twin size, so don't expect to accommodate more than 3 unless you want to put a small child in the middle of the king-size!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NEtraveler707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 8 April 2014
Thank you for reviewing us, we appreciate your feedback as it helps us to be the best that we can be for our valued guests. We are very glad to hear that you enjoyed your stay with us. We pride ourselves on guest satisfaction and we are happy to know that we met the needs of you and your family. We recently finished a multi-million dollar renovation and with that our king room sofa beds switched from a double to a twin. I do apologize that we did not update are website to reflect the new sleepeing accommodations, I will do so now. Also I will inform my cheif engineer of the hot tub issue so we can get that resolved. We look forward to having you as our guest again the next time you are in the Cleveland area. If you have any questions please contact the hotel directly and we will be happy to assist you.
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Cleveland, Ohio
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

Great hotel, newly renovated very professional staff. Sonya was most profession, pleasant and helpful. Thank you Sonya and keep up the great work. The pool and hot tub looks inviting. Very inviting snack bar with sandwiched and alcoholic beverages.

Room Tip: Free parking at the airport
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 27 March 2014
Thank you for taking time to review us, we are able to be the best at what we do because of your feedback. We are very happy that our staff, especially Sonya were able to exceed your expectations. We look forward to having you as our guest again the next time you are in the Cleveland area.
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Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 March 2014

This newly remodeled hotel is very bright and cheerful. Exceptionally clean. The Bistro area was very nice - breakfast was so much better than the normal continental breakfast you would get at a hotel. EVERY employee we came in contact with was extremely friendly. The rooms were the cleanest I have stayed in. Very nice decor, fresh looking. I am a mom with 3 kids, and I generally do not like staying in hotels. I would stay here time and time again.

Room Tip: We had the double queen room, and upgraded to include breakfast. Small price increase for a fantast...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacquie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 20 March 2014
Thank you for taking the time out of your busy schedule to review us, we greatly appreciate it. We are happy to hear that you enjoyed your stay at the Courtyard Cleveland Airport South. We pride ourselves on guest satisfaction and we are glad that we were able to deliver a level of customer service deserving of the Marriott brand and you and your family. We look forward to having you as our guest again!
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Columbus
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed 17 March 2014

My husband and I recently stayed here for one night preceding an early-morning flight the next day. The hotel has recently been renovated and our room was comfortable and modern, and the hotel is within a short distance to many restaurants. Parking for up to 14 days was included in our rate ($99), and we took the free shuttle to/from the airport. The airport service couldn't have been any easier. We will definitely do this again should we fly out of Cleveland.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abbalish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 20 March 2014
Thank you for reviewing us your feedback is very important to us. We are very happy to hear that you enjoyed your stay here at the Courtyard Cleveland Airport South. We are an airport property so the hotel will always have 24 hour complimentary airport shuttle, we are glad that you were able to take advantage of that! We look forward to having you as our guest again!
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Rochester Hills, Michigan
Level Contributor
107 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 21 February 2014

The hotel is being remodeled and I got one of the newer rooms.
New deco is great, specialy the lightning.
The hotel was surprisinly quiet. Room were large and comfortable, parking is free.
I liked the brakfast area wich felt like being in a coffee shop, not an hotel.

Stayed February 2014, travelled on business
Helpful?
1 Thank EJ F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim K, Director of Sales at Courtyard Cleveland Airport South, responded to this review, 25 February 2014
Thank you for your feedback. We appreciate you taking the time to write a review. We are very glad that you enjoyed your stay with us and look forward to having you as our guest again! Any time that you stay in the cleveland area you can call the hotel directly to set up a reservation at 440.243.8785
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Additional Information about Courtyard Cleveland Airport South

Property: Courtyard Cleveland Airport South
Address: 7345 Engle Rd, Middleburg Heights, OH 44130-3430
Region: United States > Ohio > Middleburg Heights
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 11 Hotels in Middleburg Heights
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Cleveland Airport South 3*
Number of rooms: 154
Official Description (provided by the hotel):
Courtyard Cleveland Airport South is the smartest choice for your stay in Middleburg Heights, Ohio. Whether you’re visiting for business or leisure, we will ensure your stay is comfortable and convenient. We offer free WiFi throughout the hotel, a free shuttle to/from Cleveland Airport, and free hotel parking for all of our guests. Our rooms feature pillowtop mattresses, HDTVs, and well-lit work desks. ... more   less 
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Also Known As:
Courtyard By Marriott Cleveland Airport/South Hotel Middleburg Heights
Courtyard Middleburg Heights
Middleburg Heights Marriott
Middleburg Heights Courtyard

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