Disappointed and will not return or recommend! Customer service is dead at the Inn at Honey Run. It is a niche inn in a scenic setting so I would not expect it to be inexpensive and I am fine with that. I am willing to pay for an experience. ambiance. What I found unacceptable was the complete lack of customer service from the Inn staff. In mid June this year it was an anniversary stay so I opted for two of their packages, The Film Lover's because it advertised white truffle chocolate popcorn, my wife's favorite and the Romance at Daybreak (room service breakfast). Imagine my surprise when opening the popcorn boxes and tasting plain buttered popcorn. I verified from their own computer that their website still stated that the chocolate popcorn was part of the package. And when we talked to the front desk about it the clerk stated, "ya, I don't think we do the chocolate popcorn anymore". That was all they had to say about it. No apology, no follow-up, no further comment at all. Likewise our 9:30 breakfast in bed arrived at 9:55. We were dressed and moving toward the door of the room to help ourselves to the continental breakfast instead. Again no apology, no comment, no acknowledgement of the 25 minute delay. If I am overpaying for a stay, it is for the customer service and the Inn at Honey Run didn't even deliver McDonald's level customer service. At least McDonald's will acknowledge their mistakes and make an effort to correct or compensate for them.
- Official Description (provided by the hotel):
- Nestled in the rolling hills in the heart of the Ohio Amish Country, the Inn at Honey Run is a serene oasis of nature and wildlife, comfort and privacy, fine dining and warm hospitality. Located in Holmes County, between the villages of Millersburg and Berlin, Ohio, we are located within two hours of Cleveland, Columbus, and Pittsburgh. Our country estate offers a peaceful retreat from life. ... more less
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- Also Known As:
- The Inn At Honey Run Hotel Millersburg
- Honey Run Inn
- The Inn At Honey Run Ohio/Millersburg