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“Still special, after all these years”

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Cherry Valley Lodge
Ranked #3 of 3 Hotels in Newark
Hudson, Ohio
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Still special, after all these years”
Reviewed 14 July 2012

I've been coming to Cherry Valley for business occasions and family celebrations since it opened about 20 years ago, and have always been happy with it. The cleanliness and decor are great; but this time the breakfast crew was overwhelmed, and they ran out of basic food, lke muffins! Quite a mess in the morning, and not a good start to the day. Gotta say, though, that the waitresses tried mightily to scurry to get us served, but the kitchen was not supporting them. :-(

Room Tip: Any downstairs room that opens to a private patio and the inside gardens is good. The outside of th...
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven M, General Manager at Cherry Valley Lodge, responded to this review, 22 July 2012
Thank you very much for taking the time to write a comment regarding your stay. The lodge is under new management and we are making great strides to get back what the Cherry Valley Lodge once was.
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394 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
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English first
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 July 2012

Stayed at Cherry Valley for the first time this weekend. Definitely do not go out of their way to keep customer happy. Small aggrivations led to an underwhelming experience.
Examples:
1) woke up on Saturday morning to Cleaning staff banging on door at 9:30am to make up room.
2) not willing to make up hide-a-bed couch. "Sorry, you'll have to do that yourself"
3) accidentally left small item (movie) at hotel. Not able to ship once we discovered we left it. I even offered to pay shipping. "sorry, we can't do that"
4) coffee maker has enough cafinated coffee for 1 cup(not two?!)


Even thought room rates were reasonable, they are the most expensive lodging in the area and so with that, I expect a slightly elevated level of service. Don't count on it . Might have to make your own bed!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bstenger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven M, General Manager at Cherry Valley Lodge, responded to this review, 22 July 2012
Thank you very much for taking the time to write regarding your experience at the Cherry Valley Lodge. With the Lodge under new management, we are making great efforts to provide the best guest service. However with your experience, we failed and I personally would like to apologize. All of our comments are sent to a comment committee that meet once a month, your comments will be first on the agenda. I have spoken to our Lost and Found department regarding your comments. They are ready to assist you when ever you would like to give us a call. If for any reason you feel you are not taken care of, please dont hesitate to call the hotel and ask for me. I will ensure your taken care of.
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Branchburg, New Jersey
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 6 July 2012

If you like sleeping on a marshmallow this is the place for you. I didn't get a chance to use any of the slides and stuff but the beds are Horrible!!! The waitress were overwhelmed in the morning and if that's what you call a buffet you need to open up your eyes!

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jeannmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heath, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2012

My kid's favorite place to stay and to play! Beautiful rooms and so much for everyone in the family to do. I was impressed with the courteous and friendly staff. The grounds are so pretty and great to take a walk through and enjoy. Can't wait to return! My kids are already begging to have their Birthday Parties there.

  • Stayed May 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brandi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newark, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2012

My son wanted to have his birthday party here. I have had a few parties here for my kids. Just a FYI-the staff is anything other than helpful...as a matter of fact, they were downright rude! We were 15 minutes early, checked in at the front desk, received armbands and we were told what cabana to go to. We waited there for a long time-until 20 minutes had passed the birthday start time. You are allotted so many minutes for the party. I went to the front desk to see if anyone was coming to start the party and a young employee informed my that it was my responsibility to inform them that we were there...uh..duhhhh! We did! So we had maybe 15 minutes to rush through pizza, cake and presents because another birthday party was scheduled. Parties here are NOT cheap and to add too it, there was so "sorry" or refund of any type. Haven't been back since and probably never will again. DO NOT book birthday parties here...you will be highly disappointed.

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank katie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Newark hotels

Akron
1 review
Reviewed 5 June 2012

What a wonderful experience we had during our recent visit to Cherry Valley Lodge! I was so impressed from the moment I drove into the parking lot. The grounds are so pretty and well kept. Our check in experience was wonderful! The staff are so very friendly everyone in the hotel smiled and made us feel welcome! The water resort is a nice touch. Our kids enjoyed the time the spent and they even have an arcade. I could not get my kids to relax they were so excited. What a great trip and we will be back for sure!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heath, Ohio
Level Contributor
86 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 24 May 2012

When we need a mini vacation, we come here and it feels like we're in a whole different world! So relaxing!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carmen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven M, General Manager at Cherry Valley Lodge, responded to this review, 4 June 2012
Thank you very much for the great review. Our employees are dedicated in providing the best possible service any resort can offer in Ohio. Located on 18 acres, our "sophisticated retreat with bed and breakfast intimacy" features spacious rooms, superb cuisine, full range of recreational amenities, banquet and meeting facilities, CoCo Key water park and the Banyan Leaf Spa and Salon; we have everything your looking for under one roof.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cherry Valley Lodge

Property: Cherry Valley Lodge
Address: 2299 Cherry Valley Rd SE, Newark, OH 43055-9393
Region: United States > Ohio > Newark
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Newark
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cherry Valley Lodge 3*
Number of rooms: 200
Official Description (provided by the hotel):
Guest may choose from 200 comfortable guestrooms and Jacuzzi suites. Enjoy in room refrigerators, coffee makers, complimentary WiFi, and views of the courtyard and surrounding gardens. Indoor pool and Jacuzzi, exercise room or our full-service Banyan Leaf Spa can be enjoyed. Also featuring Sunflowers Restaurant and The Lodge Pub as well as The CoCo Key Indoor Waterpark. POPULAR NEARBY ATTRACTIONS: The CoCo Key Indoor Waterpark, Denison University, The Midland Theatre, The Works, The National Heisey Museum, Ye Olde Mill Ice Cream Parlour and Museum, National Trails Raceway, The Great Circle Earthworks & Ohio Indian Art Museum, The Longaberger Homestead ... more   less 
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Also Known As:
Cherry Valley Hotel Newark
Cherry Valley Newark
Cherry Valley Lodge Newark, Ohio
Cherry Valley Lodge Ohio
Newark Lodge Cherry Valley

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