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“It was a comfortable nights sleep - clean - no frills” 4 of 5 bubbles
Review of La Quinta Inn & Suites Cleveland Airport West

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La Quinta Inn & Suites Cleveland Airport West
Ranked #3 of 9 Hotels in North Olmsted
West Hempstead, New York
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“It was a comfortable nights sleep - clean - no frills”
4 of 5 bubbles Reviewed 18 August 2014

About what I expected. Beds were comfortable and bathroom clean. My 7 year old son and I stayed here while attending the national sports collectors convention at the expo center. We used the pool and hot tub which were clean (perhaps a bit over chlorinated) and basic. Seemed like they could use a lesson in service - I don't think any of the employees said a word to us except during check in and out at the front desk (inclusive of no one offering to help with our luggage - which I would have refused anyway.)

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Howard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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481 reviews from our community

Traveller rating
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    81
    37
    22
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • Dutch first
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Costa Mesa CA
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 13 August 2014

Someone from corporate should look very closely at this poorly run property.

After checking in, I did in fact call the La Quinta customer service and expressed my concerns and they seems t care but nothing was done to improve our stay.

Our company put us here for 4 nights at $105.00. The rooms are so small that with luggage and lap tops we are falling over each other. The tiny bathroom is a joke but it is clean.

The lobby is cramped and the manager (with the hat) is on his cell phone constantly and speaks to you with out looking up.

In three days, the hallways were never vacuumed and the elevators had muddy footprints from the rain and were never cleaned.

The bed is OK and the pillows are useable, but the linens have seen better days.

We have told everyone on this business trip to avoid this property as no one seems to care about the surroundings and if you want to speak to the front desk personnel, catch them outside, smoking on one of their numerous breaks!

We are Elite members and have stayed at some nice locations with La Quinta but this one is a big disappointment and will be avoided at all costs!

Room Tip: At the Courtyard down the street!
See more room tips
  • Stayed August 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Marcy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 12 August 2014

Although it states this hotel is "smoke-free" I found that to not be true. The lobby itself smells strongly of cigarettes as did the halls.
They put me in room 210 which was just across from the elevator. The little time I had to sleep was interrupted repeatedly by other travelers coming and going especially in the morning.
The AC was on high cold when I entered and it was freezing! I tried the "Fan Only" to take the chill off but my widow was by the lobby entrance where all the smokers hang so the "fresh air" was anything but. Next I tried the heat on low and I thought a fire was going to start! It clearly was out of order and now I really had a smokey smell in my room.
Turns out the mass AC was really on to hide an unpleasant stale odor.
The room "looked" clean but the bedding and pillows were NOT!
If I had to guess they were either washed with too many other items, too little soap or not at all. Ick.
In the early morning a male housekeeper began LOUDLY knocking on doors shouting HOUSEKEEPING! each time. I had my DND tag out but at 10:30 I too received a loud knock and yell, so I yelled back... "Don't you see my Do Not Disturb tag!"
I received no response. Check out was 12 so it seemed very, VERY rude.
I reported this (kindly) to the front desk gal. I never like to be nasty to any working person especially if they aren't ultimately responsible. She was sympathetic to my rough night but no compensation was offered and I did not ask for any.
My main concern was that fire hazard in the room and that it should be addressed.
I have since received an email from La Quinta to comment which I did and I received a response stating my complaints would be addressed and my account adjusted (what amount wasn't specified). So far no adjustment has been made to my credit card.

  • Stayed August 2014, travelled solo
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank LLinFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wesley Chapel, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 August 2014

The hotel is conveniently located among a number of shops and restaurants. The rooms are clean, comfortable and fair priced! Welcoming and friendly, the staff make staying away from home a pleasure. Whenever I travel to Cleveland I will be staying at the LaQuinta in North Olmstead. Doina makes the best cookies!!!

Stayed August 2014, travelled on business
Helpful?
1 Thank Jay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

The location is right across from a mall and lots of restaurants nearby and off the an interstate. The hotel is nice and the beds/pillows are comfy. The breakfast was typical of most continental breakfasts but still satisfying. The only complaint would be the rooms are a bit smaller than expected. Other than that I would stay there again.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank stdrwt11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kumar-Owner, Owner at La Quinta Inn & Suites Cleveland Airport West, responded to this review, 14 November 2014
Thanks for taking the time to post a Trip Advisor Review. As a side tip, please note that we also have sutes, typically at only a nominal price increase, as the hotel is a La Quinta Inn & Suites; in fact, we have suites, including 2-bedroom suites, that many other hotels don't offer. We are glad that you plan to stay here again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, United States
1 review
5 of 5 bubbles Reviewed 5 August 2014

This suites hotel has a staff who is friendly and efficient; great breakfast bar and area. Awesome indoor pool for use when the weather is inclement. The room is nicely appointed with new furniture; a refrigerator, microwave, coffee machine.

  • Stayed July 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with La Quinta

Helpful?
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kumar-Owner, Owner at La Quinta Inn & Suites Cleveland Airport West, responded to this review, 6 November 2014
Thanks for taking the time to write a Trip Advisor Review. We are glad you enjoyed your stay and the hotel amenities. All of our rooms, standard or suite, are deluxe providing a mini refrigerator with a small freezer component and a microwave at no additional cost to our guests. We look forward to having you as our guest on your next visit to the greater Cleveland area.

Sincerely,
Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Plaines, Illinois
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

My family needed a nice hotel for a mini reunion. This La Quinta was so perfect. It had something for everyone. The teens with us simply had to cross the street to shop till they dropped at The Great Northern Mall. The seniors with us enjoyed meeting for breakfast and gabbing at the hotel's free continental breakfast in the lobby. They loved the make em yourself waffles. The staff was friendly and helpful. The rooms were clean and comfortable. And we were within shouting distance of so many restaurants we had a hard time choosing every night. Next time we visit, we will be staying here.

Room Tip: Rooms on higher floors are best. First floor stays, you'll hear kids running for the pool.
See more room tips
  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Loves_to_travel1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kumar-Owner, Owner at La Quinta Inn & Suites Cleveland Airport West, responded to this review, 6 November 2014
Dear Guest,

Thanks for taking the time to write a Trip Advisor Review. We try to provide a number of amenities for a variety of guests and am glad you enjoyed your hotel stay. We look forward to another nice stay on your next visit to the greater Cleveland area.

Sincerely,
Kumar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Quinta Inn & Suites Cleveland Airport West

Property: La Quinta Inn & Suites Cleveland Airport West
Address: 25105 Country Club Blvd., North Olmsted, OH 44070
Phone Number:
Region: United States > Ohio > North Olmsted
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 9 Hotels in North Olmsted
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — La Quinta Inn & Suites Cleveland Airport West 2.5*
Number of rooms: 103
Official Description (provided by the hotel):
The newly renovated La Quinta Inn & Suites is located just 4 miles from Cleveland Hopkins Intl. Airport. Our rooms come fully equipped with amenities like microwave and refrigerators, free wireless high-speed Internet access, 42-inch flat screen TV w/premium cable channels. Wake up on the Bright Side with a free newspaper and our complimentary Bright Side BreakfastTM served each morning. ... more   less 
Reservation Options:
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Also Known As:
La Quinta Inn And Suites Cleveland Airport West
La Quinta Inn & Suites Cleveland Airport West Hotel North Olmsted
Hampton Inn North Olmsted
North Olmsted Hampton Inn
La Quinta Inn & Suites Cleveland Airport West North Olmsted, Ohio

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