We stayed here for two nights with our kids.
Beds were very comfortable
Good location just off the highway
Pool area was nice
Breakfast - we specifically choose Holiday Inn Expresses for the cinnamon rolls. They didn't have ANY...for two days!! We have stayed all 15-20 Holiday Inn Expresses all over the country...never ran out of rolls ONCE. Not only that, the pancake machine wasn't working. They ran out of spoons. Really hard to believe.
Phones- the two phones in our room were not operational. Not a huge deal normally. However, on Sat night, there was a ton of noise on the floor...doors slamming, people yelling...fortunately it calmed down by midnight.
I expressed my disappointment to management on three separate occasions. They explained that they have new empoyees who are being trained...which I can appreciate...but no cinnamon rolls for two days...phones not working....I did feel like they wanted to help.
Would we stay here again? This was a point break - 5,000 pts. This hotel does have potential...it is a newer property, the rooms are nice..good location. They just need to resolve these issues.
- Official Description (provided by the hotel):
- The Quality Inn & Suites of Oakwood Village promises an outstanding, fulfilling and quality stay. Our hotel is centrally located between Cleveland and Akron/Canton airports at Exit 23 on I-271 and Broadway Ave and also very close to Hard Rock Rocksino. We are the Quality Choice when choosing a hotel in the Solon, Twinsburg, Northfield, Bedford, and Macedonia areas. We invite you to embrace our hotel. As you enter our entrance your quality stay begins. Our Responsive, Friendly and Quality staff is committed to service, all guests will be sure to meet any of their needs, big and small. Once you enter your room, be sure to take a good look around. From plush carpeting to Quality bedding, each and every guest room has been made to better serve your needs. We offer complimentary Wireless Internet access which is located throughout the entire hotel. We have an indoor pool, whirlpool and sauna to help our guests relax after a long day. Our Q-Breakfast bar has a multitude of choices to offer to start your morning right. We are not your typical hotel and will not treat you as just another guest. We strive to make your top priorities our top priorities with 100 % guest satisfaction commitment. So, next time you travel, Stay Practical, Stay Quality with the Quality Inn & Suites of Oakwood Village! ... more less
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- Also Known As:
- Holiday Inn Express Cleveland Oakwood Village Hotel Oakwood Village
- Holiday Inn Oakwood Village
- Oakwood Village Holiday Inn