I had stayed here on January 11th, 2014. The hotel itself is very nice. Facilities as well as the room was great. I also was upgraded to a "jacuzzi room" based on my Platinum Elite status with IHG. Now here is where the problem kicked it.
1) Around 1130PM Dave came up to my room to inform me that I had a couple noise issues. First off, I am in a room with a massive HOT TUB! The thing itself sounded like a jet engine while it was running? Am I only allowed to use the hot tub during certain hours? If so, I was not informed of such a policy. I admit I had a couple friends over to the room; however, getting in and out of a 4 foot high hot tub is not exactly easy to do with complete silence.
2) I checked my IHG Chase Visa account today and noticed a $200 dollar charge that I was not exactly positive why it was there. After calling the hotel and speaking with a one "Stacy" I was informed that it was a "smoking fee" First off, I was never even made aware of such a policy during check in. Clearly, I think that there is a responsibility with the front desk staff to inform guests checking in of such a ridiculously high fee. Second, the fee was based on cigarette butts in a can that was disposed of in the hotel room itself. For someone like me and most of my friends not littering is becoming more and more of the norm. Hence why most smokers now a days "field strip" their smokes to put them out and put them in their pocket until they can discard of them properly. Fact of the matter is, I did NOT smoke in the hotel room. Furthermore, even if I did, I FIRMLY believe that based solely on the fact I was not even informed of such a policy or fee upon check in. To me this sounds like the perfect opportunity for hotels to discreetly generate more revenues for their properties.
As of now, Stacy has the owners looking into some sort of video at the front desk. I do think she was being polite; however, it is absolutely absurd that a property can attach fees of such large amounts without even giving the patron a proper informative explanation of such policies. I worked at a hotel for 3 years and we were CONSTANTLY trained to inform every guest that smoking in the room or on balconies would result in a $250.00 dollar fine. I am hoping the hotel does what is right, but for now I am waiting for a phone call and if I don't get one reasonably soon I will be contacting my Chase IHG Rewards Visa CC company to dispute the charges, the BBB to file a complaint, IHG Corporate, and eventually contact my lawyer if need be.
In conclusion, I really did like the room and the property as a whole. I was a bit disappointed in the treatment I got based on "noise complaints" that occurred at 1130PM on a Saturday night! I had a massive hot tub in the middle of my room. And from reading previous hotel reviews from this specific property it seems that this "noise issue" is quite common. Finally, I have no problem paying fees or fines for smoking or even the room smelling like smoke; however, this is something that SHOULD NOT be "in the fine print" It is a low, deceitful, appalling manner in which to take hard earned money out of the pockets of your hotel guests. Not to mention, I am the highest tier status with their rewards program and hold their Chase Visa card. The entire situation makes me sick to my stomach as I have NEVER had an issues in the hundreds of times I have stayed in hotels for both work or leisure. I almost feel like I was punished because "Dave" had to come up twice and warn me about "noise" Please explain to me how to be extremely quite when you have a jet engine setting next to your bed?
- Official Description (provided by the hotel):
- Looking for a hotel near Toledo? Consider staying at our Oregon, Ohio hotel located just 1.5 miles from downtown Toledo and near I-75, I-280 and Route 2. We are an eco-friendly, non-smoking, "Green" hotel. Our staff is dedicated to providing outstanding service and quality amenities to business and leisure travelers alike. For business guests, we offer a 24-hour business center with a computer and copy, print and fax services, as well as 1,500 square feet of meeting space with audio/visual equipment. In Toledo, businesses like BP, Sun Oil, Daimler Chrysler and St. Charles/Bay Park hospitals are minutes from the hotel.Leisure travelers enjoy our hotel's property in the Toledo area because it offers easy access to the new Casino, The Toledo Zoo, Huntington Center, Sundance Drive-In Movie Theater and Fifth 3rd Field. Plan a day for riding the 17 roller coasters at Cedar Point Amusement Park or relaxing at Maumee Bay State Park while you fish on Lake Erie, the "Walleye capital of the world."With a complimentary, hot Express Start breakfast bar, and free access to our on site and off site fitness centers, you'll feel at home while visiting Toledo. Our hotel's sparkling indoor pool and whirlpool are great places to relax at the end of the work day or your latest adventure in Oregon, Ohio. There are several great restaurants and a lounge next door. All hotel accommodations have free wired & wireless Internet access to keep you connected while you "Stay You" at the Holiday Inn Express hotel Toledo/Oregon. ... more less
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- Also Known As:
- Holiday Inn Express Toledo-Oregon Hotel Oregon
- Holiday Inn Oregon
- Oregon Holiday Inn