We arrived at 4pm (opening time). We placed our order (2 adults, 2 kids eating adult servings). Our waiter didn't even ask all of us for a drink order and we had to wait forever for him to return to finish ordering drinks. Our kids wanted some questions answered, as they have not eaten German food. Keep in mind that they are always willing to try new things and will even eat when it's something they are not too fond of. With that said, my son ordered the goulash. He nibbled at it and kept shivering. I asked if there was a problem. He said his food was cold. So I checked it by picking up a piece of meat. Much to my shock, it had ice crystals on it. It took forever to get our waiter to come back. He was at the bar area on his phone laughing at a text, pic, or something. When I thought I had gotten someone's attention the 4 staff members looked at us and headed to the back. It was only after we began clapping loudly did we get noticed. I am not the type to do that, I'm rather reserved. The waiter returned his food and my son ordered BBQ wings instead. Very disappointed in those as well and NOT German at all.
My younger child ordered a Wurst platter. It was ok, but nothing was hot. The potato salad was bland and the Kraus was cold. My mother had potato cakes and Kraut balls. The potato cakes were average and the balls were mostly batter. My meat was good but the Spatzel was like eating paste. It was soggy, mushy and cold.
I mentioned our experience to the waiter who made no effort to adjust our bill or fix the problem. His customer service skills need lots of work. We unfortunately won't be going back. And to say that the restaurant is German is not true. There were far too many "American" choices.
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