We have stayed at this resort several times in the past but we won't be back. The rooms are okay, but in need of some attention. Our room was tired looking and nothing special, the upholstery on one chair was torn and the other chair needed to be cleaned.
Because we had driven over twelve hours that day we decided to have a casual dinner in the lounge. It really was very disappointing, the service was poor and the food to say the least, was disappointing. It took a long time to be waited on ( there were only six other people in the lounge and two of them were sitting at the bar having drinks. When the waitress did show up she acted as if she was a inconvience to have to wait on us. She was not pleased that she had to explain what the specials were, and when I asked if the menu was the same as the restaurant, she responded as if I should know that. I told her we travelers and we were not familiar with the two menus. My husband and I usually leave at least a 20% tip, not this time!
We had to check out early the next morning, and I mean early it was around 4am, there were two people at the front, one in the office and one at the desk. I was told that it was too early to get our bill and that we would receive it in the mail, still waiting. We have traveled alot in our lives, never have we had this happen, we usually get a early start.
We have recommened this Hotel to friends and family, no more. In fact we first stayed because of a recommendation.
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- Also Known As:
- Quail Hollow Hotel Painesville
- Renaissance Painesville
- Quail Hollow Resort Ohio/Painesville