We have stayed here at least three times a year for five or six years, using Priceline. My husband always said he thought we got a lower level of service and a worse room because of that. I didn't think that was true...until now. We returned late last night to a room that hadn't been cleaned well. The bedspreads were pulled up, but the beds weren't made. We had no towels, no shampoo, no toilet paper, no bath mat, no wash cloths. The front desk clerk was apologetic and said he didn't know because he was the night guy. In the morning, my husband spoke to the general manager about our issues, and told him we were long time customers. The manager told him that Priceline customers pay less, so they are not going to get the same room as someone who pays regular price. He was not at all apologetic about the fact they treat Priceline customers differently. The hotel is still a good value...just know what to expect if you book through Priceline.
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- Also Known As:
- Quail Hollow Hotel Painesville
- Renaissance Painesville
- Quail Hollow Resort Ohio/Painesville