We stayed here for a week in August, mainly chosen because the hotel is pet-friendly. I will say that as busy as the hotel was, it was quiet at night so we were able to sleep well. Did not utilize any of the amenities (restaurant, golf course etc.) so can't rate them. However, the housekeeping was horrible. Almost every day we had to call to complain that the staff had missed replacing obvious things like Kleenex, soap, lotion, plastic glasses. Some days I found hair and other things left on the bathroom floor so clearly the floor had not been cleaned. And the worst thing was that one day the front desk staff mistakenly assigned our room to anther hotel guest. They issued them a key and the guests walked in on my husband napping. This was really unacceptable and the staff offered nothing to us to make up for it (not even a free drink in the bar). Really concerned about how well this place is run.
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- Also Known As:
- Quail Hollow Hotel Painesville
- Renaissance Painesville
- Quail Hollow Resort Ohio/Painesville