My husband and I were so excited to stay at this hotel. We were traveling on business and decided to extend our trip to spend more time in the Neptune Suite (which is what the front staff calls the spa suite with hot tub and walk in shower). Bad idea! When we got into our room we laughed at the pathetically bad view we had of the roof of the entrance way. I dismissed the dust I found on top of the couch and the obviously old stains on the sheets as not enough of an annoyance to create a fuse about. Well, in hindsight I should have.
We checked in on a Thursday evening and Friday morning as we were getting ready, I found a woman's jacket wedged between the couch and the wall separating the hot tub from the room. Gross - but I tossed it with the towels in the bathroom to have housekeeping remove when they cleaned. We left our room sometime around 1 pm and when we got back a few hours later, housekeeping had come and gone. Jacket was still there, but I just figured they thought it was mine, no biggie. Saturday, we left the room around 1:30 to photograph the wedding we had come into town for, and got back later in the evening only to discover our room had not been cleaned. I called down to the front desk and was given only rude answers and no apology. After a comment submitted to corporate I received an apology and this explanation:
"Had the housekeeping staff been available when you returned to the room, it would have been our pleasure to have the room cleaned. Unfortunately, they were already gone for the day, as they only work until they are finished with their assigments, typically 1:30-2pm. Being a smaller hotel of only 53 rooms, we do not have the luxury of a 24-hour housekeeping staff."
So stay at this hotel with this warning - if you are not a regular 9-5er, even on the weekends, your room will not be cleaned. Its better to save your money and stay somewhere else.
In addition to the poor service, and less than spotless room, we also had a TV with a small hole in the screen. The bed spreads are white, not what are shown in the pictures - so you'll see every stain your predecessors left. And the continental breakfast, while it does offer variety, was not worth getting up for.
