We are a mature couple that had a family emergency prior to our weekday visit to the island club. We called ahead of our arrival and explained we would not be coming and were told that they could schedule another Sunday Mon Tues for us and not to worry. We were told that the manager would call us on Monday if there was any problem. We never received a call so thought that all was fine. We were busy during the first part of July due to our daughters wedding and when I received a refund on the security deposit thought we had better call because it seemed like there was an issue for the days we were re-scheduled. My Husband called and was hung up on three different times, told you signed a contract and that's it, was called a liar and was called a punk then my husband was told he would be arrested for harassment to stop calling it was too bad for us they have a contract and hung up on again. I can't believe the complete unprofessional actions and this was the manager! This manager was never interested in trying to work out a new deal for the stay he was beyond rude. I've been a Business Manager for 30 years and have never witnessed such horrible behavior. Renter beware if this is the kind of treatment you receive I can only imagine if you have issues with a property rental during your stay and how your situation would be handled.
- Official Description (provided by the hotel):
- Island Club Rentals has been proudly serving Put-in-Bay and the Lake Erie Islands for nearly 20 years with rental home assistance. Great pride and joy is taken in fully assisting our guests in finding the best vacation home accommodations for their friends and family. We are dedicated to ensuring our Put in Bay guests will be at ease during the planning of their trip. Our experience and vacation home rental expertise will ensure that you and yours will have an amazing vacation on the Crown Jewel of Lake Erie, Put-in-Bay! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Ebookers and 5viajes2012 S.L. so you can book your Island Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Island Club Put In Bay, Ohio