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“The most unprofessional customer service and abusive!”
Review of Island Club

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Island Club
Certificate of Excellence
Reviewed 26 July 2014

We are a mature couple that had a family emergency prior to our weekday visit to the island club. We called ahead of our arrival and explained we would not be coming and were told that they could schedule another Sunday Mon Tues for us and not to worry. We were told that the manager would call us on Monday if there was any problem. We never received a call so thought that all was fine. We were busy during the first part of July due to our daughters wedding and when I received a refund on the security deposit thought we had better call because it seemed like there was an issue for the days we were re-scheduled. My Husband called and was hung up on three different times, told you signed a contract and that's it, was called a liar and was called a punk then my husband was told he would be arrested for harassment to stop calling it was too bad for us they have a contract and hung up on again. I can't believe the complete unprofessional actions and this was the manager! This manager was never interested in trying to work out a new deal for the stay he was beyond rude. I've been a Business Manager for 30 years and have never witnessed such horrible behavior. Renter beware if this is the kind of treatment you receive I can only imagine if you have issues with a property rental during your stay and how your situation would be handled.

  • Stayed: June 2014, travelled with family
    • Service
5  Thank DbleL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 - 90 of 185 reviews

Reviewed 25 July 2014

This was our 1st time staying on the island for an extended time. The Put in Bay condo was perfect for us! We parked our car and never moved it. The golf cart we also rented worked great to get where we needed to go. We liked being away from downtown, and enjoyed the beautiful lake setting. The pool was great with a lovely view of the lake. There is no beach access, but there is a dock to fish from. Dottie and her crew took care of our every need in a very timely manner, from more toilet paper to changing light bulbs, they were right there! I am looking forward to a return trip this time with my husband!

Room Tip: We liked the 1st floor with the patio.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Janice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014

After working a couple very busy days for a charity in Catawba, a few of us girls made the trip over to PIB. We headed straight for Island Club. The 3 bedroom/2 bath was clean and very roomy. We enjoyed the nice walk to the pool which was very clean. The Island club transportation was a god send also. The drivers were very friendly and gave us wonderful information. I also enjoyed having coffee on either one of the two nice decks in the morning. Over all it was a fun and relaxing place to spend a couple of days. I would highly recommend Island Club to everyone.

Stayed: June 2014, travelled with friends
Thank Kym N R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2014

I came to PiB with my friends for a few-day getaway, and it was all-around incredible. First of all, the Island Club service was outstanding. The staff members were kind, helpful, and diligent. You could tell that they honestly cared about our stay. The cabin itself was in great shape. It was super-clean, and very spacious. (It was a 3-bedroom cottage with 2 baths.) The patio was great, and the pool was an excellent day-time excursion. Without question, I would recommend the Island Club to any who asks!

  • Stayed: June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
1  Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014 via mobile

The Most amazing house at island club that I've stayed in. Fully loaded kitchen 3 patios on 3 sides of the house just give you options for relaxing. Will be returning soon!! The living room impressed and the grill on the back deck was a nice touch.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Justin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

We usually come to Put In Bay by boat but decided to drive and stay at Island Club to save money on gas. We liked having the space. The cabin we stayed in was clean and we had plenty of room to move around. We will come back.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Alicia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

Our recent trip to Put In Bay was in search of sunny relaxation. The Island Club rentals provided exactly what we were looking for. The 3 bedroom/ 2 bathroom/ 2 outdoor deck accomodations were very clean and comfortable. Upon booking, the friendly staff provided a detailed map & instructions to find our way. The pool is centrally located within walking distance from any unit. The seperate taxi that is designated especially for the Island Club residents made our travels downtown quite simple. If you are searching for a quiet, relaxing location to spend your days on Put In Bay- this is it! The Island Club is perfect for vacationer of all ages.

  • Stayed: June 2014, travelled with friends
    • Rooms
1  Thank Shelly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Island Club

Address: 1490 Put in Bay Rd, Put in Bay, OH 43456-6806
Region: United States > Ohio > Put in Bay
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #2 of 6 Speciality Lodging in Put in Bay
Price Range: £130 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Island Club 3*
Number of rooms: 50
Official Description (provided by the hotel):
Island Club Rentals has been proudly serving Put-in-Bay and the Lake Erie Islands for nearly 20 years with rental home assistance. Great pride and joy is taken in fully assisting our guests in finding the best vacation home accommodations for their friends and family. We are dedicated to ensuring our Put in Bay guests will be at ease during the planning of their trip. Our experience and vacation home rental expertise will ensure that you and yours will have an amazing vacation on the Crown Jewel of Lake Erie, Put-in-Bay! ... more   less 
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Also Known As:
Island Club Put In Bay, Ohio

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