Where to begin....I had already reserved and paid for the room on their website. I noticed a sign on their front desk that stated they would not offer refunds if you had been in the room longer than 10min. To be safe, after I got my key I went to check the room. It was not what I had reserved and already paid for. When I went back to the front desk, the GM was there. I travel frequently and I have NEVER encountered an employee, let along the GM of an establishment, so rude and unwilling to fix the situtation. I was just told that they dont have those rooms avaiable (again, even though I already PAID FOR THAT ROOM) and pretty much just blown off. The hall ways were very dirty, and the room didnt get much better. There were chips on the bedspread!!! The A/C unit made it difficult to sleep since it was constantly rattling and very loud. The website showed photos of the waiting room, and breakfast area. Appeared small on the photo, but looked clean, well attended etc. When I came down in the morning, I was the only person in the small waiting area, and didnt even get a "hello", "good morning," or any kind of acknowledgement from the person sitting at the front desk. I saw a bag of ego waffles in a drawer, some room temp milk, empty coffee pot, no creamer, etc. A small contential breakfast is fine, but at least have it stocked and put together with some care. I guess I shouldve read the other reviews before I booked this room. Lesson learned for next time I stay somewhere.
- Official Description (provided by the hotel):
- Indoor Pool and Close to Blossom Music Center, Horseshoe Casino Cleveland and Downtown Cleveland Located just off Interstates 77 and 80, Super 8 Richfield Area hotel is near Cleveland, the new Horseshoe Casino Cleveland, Cuyahoga Valley National Park and Boston Mills / Brandywine Ski Resort. Start each morning with free 8-item SuperStart breakfast bonanza, then unwind in the heated indoor pool or relax in the whirlpool. Take advantage of handy conveniences like free Wi-Fi Internet access, large-vehicle parking and a 24-hour front desk. Jacuzzi suites and handicapped-accessible rooms are available at our pet-friendly, Richfield hotel. Kids 17 and under stay free with an adult. ... more less
- Reservation Options:
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- Also Known As:
- Super 8 Richfield Area Ohio
- Super Eight Richfield
- Richfield Super Eight
- Richfield Super 8