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“Nice hotel. Terrible staff.” 2 of 5 bubbles
Review of Hampton Inn Richfield

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Hampton Inn Richfield
Ranked #1 of 6 Hotels in Richfield
Detroit, Michigan
2 reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Nice hotel. Terrible staff.”
2 of 5 bubbles Reviewed 9 July 2006

We just returned from an overnight stay at this property on our way back home from a week in Virginia. We are Hilton HHonors members and have stayed at many Hampton Inns over the past several year. This is your standard Hampton Inn. This is a well maintained property with an indoor pool, fitness room, complimentary high-speed internet, and a complimentary breakfast with a good selection of items. We stayed in a room with 2 queen beds and a large work desk. The new "Hampton" beds are very comfortable.

If not for the staff, I would give this property an "Above Average" or "Excellent" rating. However, the Hampton "We Love Having You Here" motto was completely missing from this hotel's staff. At check-in, our greeting was a fairly cold one and I'm not really sure we got a "welcome" before we got our keycards. No smiles, no briefing about the amenities, and no "if there's anything we can do, please let us know". At check-out, all of the keycards that had been turned in before us were scattered all over the front desk and we had to summon the desk clerk from the office by ringing a bell. Again, no "thanks for staying with us" or "please come again". The clerk just punched a few keys on the computer and tossed our keycards into the heap with the rest of them.

We had to return to the hotel about an hour later after discovering that we had left something behind. We found the desk exactly as we had left it, and the desk clerk had to be summoned out of the office so we could get a card to get back into our room. After getting our forgotten item and returning to the front, the clerk was back in the office. He barely acknowledged me as I set the keycard back down on the desk.

Overall, the property and amenities are on par with other Hampton Inns. But the sheer lack of effort by the staff will prevent us from returning in the future.

  • Stayed July 2006
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank jcwoods1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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345 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
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English first
pa
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 1 April 2005

This is a newer hotel (built around 2002 I think) and it is very clean and in excellent shape. There is an indoor pool open 6am to 12am and a small fitness area. We had a room with 2 queen beds which also had a large desk area. This hotel offers free wirless internet and has a free continental breakfast with two hot items each day (the two day we were there they offered french toast sticks and sausage on day one and scrambled eggs and sausage on day two). other breakfast items included juice, 3 types of cereal, bagels, muffins, fresh fruit, pastries, and coffee. The lounge area had coffee, tea, and hot chocolate 24 hours a day. Overall we had very good service - any request at front desk was quickly and cheerfully fulfilled. The location is great with quick access to I80 and I77 - halfway between Akron and downtown Cleveland but not right on the highway so there is no traffic noise at all. There is a Burger King, Subway, and Dairy Queen within walking distance. We were very happy with this hotel and will return when we visit this summer.

  • Stayed March 2005
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank LovesMountains
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Richfield

Property: Hampton Inn Richfield
Address: 4860 Brecksville Rd, Richfield, OH 44286-9621
Phone Number:
Region: United States > Ohio > Richfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 6 Hotels in Richfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn Richfield 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Hampton Inn Richfield is conveniently located in Richfield Ohio between Cleveland and Akron. Our hotel has 64 guestrooms, accessible rooms and a 60 person meeting room to accommodate all of your traveling needs. In addition to the free hot breakfast, fresh Hampton Bed and free high speed internet in every room, our hotel proudly offers the 100% Hampton Guarantee on every stay. ... more   less 
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Also Known As:
Hampton Inn Richfield Hotel Richfield
Richfield Hampton Inn
Hampton Inn Richfield Ohio

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