We just returned from an overnight stay at this property on our way back home from a week in Virginia. We are Hilton HHonors members and have stayed at many Hampton Inns over the past several year. This is your standard Hampton Inn. This is a well maintained property with an indoor pool, fitness room, complimentary high-speed internet, and a complimentary breakfast with a good selection of items. We stayed in a room with 2 queen beds and a large work desk. The new "Hampton" beds are very comfortable.
If not for the staff, I would give this property an "Above Average" or "Excellent" rating. However, the Hampton "We Love Having You Here" motto was completely missing from this hotel's staff. At check-in, our greeting was a fairly cold one and I'm not really sure we got a "welcome" before we got our keycards. No smiles, no briefing about the amenities, and no "if there's anything we can do, please let us know". At check-out, all of the keycards that had been turned in before us were scattered all over the front desk and we had to summon the desk clerk from the office by ringing a bell. Again, no "thanks for staying with us" or "please come again". The clerk just punched a few keys on the computer and tossed our keycards into the heap with the rest of them.
We had to return to the hotel about an hour later after discovering that we had left something behind. We found the desk exactly as we had left it, and the desk clerk had to be summoned out of the office so we could get a card to get back into our room. After getting our forgotten item and returning to the front, the clerk was back in the office. He barely acknowledged me as I set the keycard back down on the desk.
Overall, the property and amenities are on par with other Hampton Inns. But the sheer lack of effort by the staff will prevent us from returning in the future.
- Official Description (provided by the hotel):
- The Hampton Inn Richfield is conveniently located in Richfield Ohio between Cleveland and Akron. Our hotel has 64 guestrooms, accessible rooms and a 60 person meeting room to accommodate all of your traveling needs. In addition to the free hot breakfast, fresh Hampton Bed and free high speed internet in every room, our hotel proudly offers the 100% Hampton Guarantee on every stay. ... more less
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- Also Known As:
- Hampton Inn Richfield Hotel Richfield
- Richfield Hampton Inn
- Hampton Inn Richfield Ohio