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Holiday Inn Express Cleveland-Richfield
Ranked #3 of 6 Hotels in Richfield
Comstock Park, MI
Level 6 Contributor
282 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“average”
Reviewed 19 April 2014

From check in to check out staff is very unfriendly. All stairway and room doors SLAM shut
there are no dampeners on them so makes the hotel very loud at all hours. Had a reasonably good nights sleep considering. Typical fare for breakfast, Lots of families were here on holiday weekend when I stayed. Nothing special .

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Adam56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review, 20 April 2014
I apologize that you found us only average. Our staff is usually friendly and I will follow up with them. I will also have maintenance check the doors and am happy that were still able to sleep. We will be adding some items to our breakfast soon as will all Holiday Inn Expresses.
Thank you,
Janet Wise
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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184 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Ohio
Level 5 Contributor
60 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 27 March 2014

I stayed at this hotel for one night with my 14 year old son - we were visiting a friend and running a trail race in the area.
The good: the room felt very fresh and new. It was relatively spacious, and we had 2 queen beds, which is optimal for us. The beds and pillows were comfortable.The common areas were clean, and the breakfast was excellent for a free breakfast.
The bad: We were annoyed by noisy children in the next room, who ran around screaming late into the evening. I can't really blame the hotel for this,unless the noise level was due to thin walls or something. Also, the surrounding area is not so scenic. Our view overlooked a truck stop, a run down Motel 6 (or maybe a Super 8?) and we could see some giant oil tanks or chemical containers in the distance. The area was not quite rural and not exactly industrial, but sort of a creepy mix somewhere between the two.
The unflushable - yep, you guessed it. About an hour before we checked out we had an issue with the toilet. We called the front desk twice to let them know and perhaps get it fixed, but we did not get an answer either time. I found this surprising. If not for this issue, I would have rated the hotel as "very good."

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Couscous4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review, 28 March 2014
I sincerely apologize for the front desk not answering the phone; so that the toilet issue could have been addressed and I'm sorry that you could not rate us as "very good" due to this problem. I will go over your review with the staff to ensure that this does not happen again as it would have been very easy to fix! I do appreciate the positive aspects of your review and thank you for mentioning that we are clean, have spacious rooms and a nice breakfast in spite of the problem that you experienced.
Thank you,
Janet Wise
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, Vermont
Level 6 Contributor
73 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 17 March 2014

I'm currently staying at this hotel with my mother and another relative, after his release from the Cleveland Clinic. We needed a 2-bed suite and this was the only hotel available on short notice. It's a distance from the hospital, but they have a very good hospital rate. Yesterday afternoon I was in the lobby talking to another relative about our follow up appointments at CC, hopefully today (Monday) but maybe not until tomorrow (Tuesday). I said we were booked through Monday night but if the appointments weren't until Tuesday we would extend our stay by one day. When I got off the phone the desk clerk waved me over. She apologized for overhearing my conversation, then said that Tuesday's are busy and that the hotel has only a few rooms like the one we are in. When she heard my plans she booked us for the extra night so we would be sure to have the room if needed. She said if we didn't need it, no problem, we could cancel at our leisure. I was blown away by her kindness--the last thing we need is to have to move hotels on short notice.

My only reservation about this hotel is that it's not near many restaurants and getting food back to the hotel room requires a bit of an effort. That said, the price, cleanliness and friendliness of the staff make it a good option for those visiting this area.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2doglove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review, 18 March 2014
Thank you for your kind review. I am assuming that you may be referring to our Cleveland Clinic rate and I am happy that you were able to utilize it and that our desk staff was attentive to your needs. I am also glad that you found us to be a clean property. If you do return, please ask the front desk for a list of local restaurants that deliver; there are quite a few. We wish you and your family the best.
Thank you,
Janet Wise
Director of Sales
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Lake Orion, Michigan
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2014

Nice hotel was up to date. Quite room and bed was very comfortable. The four of us arrived at 11:30 and my key was already set up waiting for me. Breakfast was very good. Was in a big rush, to could not partake as long as we would have liked to. Would come back, but the price is at my max.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srstmss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review, 10 March 2014
Thank you for the nice review. I'm glad that you enjoyed your stay and found us quiet and up to date and that you enjoyed our breakfast.
Janet Wise
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medina, Ohio
Level 5 Contributor
75 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 9 February 2014

We live a short drive from this place, so on one cold snowy Saturday night in February I decided to surprise my wife and kids with a one night stay at this Holiday Inn location. We chose this hotel for the fact that they had an indoor pool and hot tub and free breakfast. We arrived and spent a couple hours in the pool to shake off some cabin fever. The pool area was a little on the small side, but the area was clean and the hot tub being located with an arms reach of the pool made for some nice relaxation time with my wife while the kids were in the pool. After a good night sleep (well as good as it gets on the road with a 2 year old) we awoke for the breakfast assortment. This was not your normal continental breakfast. This location offered a pancake machine, coffee, cereal, juice, hot cinnamon rolls, cheese omelets, biscuits, gravy, sausage, muffins, toast, and bagels.

I would recommend this location and will probably return next year when old man winter gets us down.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wolffpack14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review, 10 February 2014
Thank you for such a great review! I'm so glad that you and your family enjoyed your stay with us and enjoyed our amenities.
Thank you,
Janet Wise
Director of Sales
Holiday Inn Express & Suites Cleveland-Richfield
5171 Brecksville Road
Richfield, OH 44286
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Broadway, Virginia
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 15 January 2014

This was an unscheduled stop for us - weather conditions forced us to spend an extra night on the road. We chose this motel by random and we lucked out. The desk clerk was polite, room was clean and quiet, beds comfortable. Reasonably priced as well. Breakfast was good, hot and cold varieties.
I would absolutely stay at this motel again.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review, 16 January 2014
I am so glad that you had a wonderful stay and thank you for writing the great review about it!
Thank you,
Janet Wise
Director of Sales
Holiday Inn Express & Suites Cleveland-Richfield
5171 Brecksville Road
Richfield, OH 44286
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mentor, Ohio
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 December 2013

We were on our way to go to a different city and our car broke down. So after an hour and a half in the freezing cold with our three young children we get towed and taken to a gas station. Right next door was this holiday inn express and its the same type of hotel we were planning on staying in so we figured we would stay therw. The first person was arranging for our room and an older man came out and said "the motel next door is cheaper you should stay there" I said "we prefer to stay here they don't have everything we need"(like a crib for our infant) and he said "oh they are a lot nicer than they look why don't you go there" no we really wanna stay here " he reponded with "I don't really wanna find a place for you and your kids cuz they might make noise and I don't need all of that you should stay next door" nevermind the fact that they had nothing that we needed like a microwave or crib or enough beds and that it was eleven o'clock and I was freezing and nine months pregnant and my kids were exhausted and just needed a warm place to sleep and we had already had a hellish evening he sent us back out in the cold to go somewhere else. When I called the 800 number they said "we can't help they can do that. But we will make a note and have someone follow up with you" no one called back and when I called they said to call the hotel manager and they will help you. " they offered us a free breakfast....... really that's really helpful days later when we are at home. Unbelievable!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank april_in_july
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review, 10 December 2013
While we certainly empathize with this family's situation, our hotel policy requires payment for the room at check in. We wish them the best of the luck with their car repair and their family, but they did not stay with us for a valid hotel policy reason and I will be asking for this review to be removed as the guest never stayed at the hotel.
Thank you,
Janet Wise
Director of Sales
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Additional Information about Holiday Inn Express Cleveland-Richfield

Property: Holiday Inn Express Cleveland-Richfield
Address: 5171 Brecksville Rd, Richfield, OH 44286-9461
Phone Number:
Region: United States > Ohio > Richfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Richfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Cleveland-Richfield 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Cleveland-Richfield. Located near Interstates 80 & 77, between Cleveland and Akron, our Richfield hotel is an excellent destination for both business and leisure travelers. Our Richfield hotel is near several businesses such as Charles Schwaab, Aetna, Cisco Systems, BF Goodrich, AT&T, FedEx, Ford Training Center & FBI Training Center. Though our hotel is convenient for travelers attending area business meetings, it is also great for those hosting on-site meetings, as we have space for up to 50. Families will enjoy exploring the Cleveland and Akron areas. Attractions near our hotel in Richfield include Cuyahoga Valley National Park & Brandywine/Boston Mills Ski Resorts. The Cleveland Museum of Natural History, the Great Lakes Science Center, the Rock and Roll Hall of Fame, the Pro Football Hall of Fame, Blossom Music Center, Playhouse Square, Firestone Country Club, Cedar Point, Geauga Lake Wildwater Kingdom, Aurora Farms Outlets and Cleveland & Akron zoos are also nearby. Our Richfield accommodations are near world-famous hospitals like Cleveland Clinic and University Hospitals, as well as local universities such as Case Western, Cleveland State and Akron U. During your stay in Richfield, enjoy our indoor heated pool and whirlpool area, fitness center, free high-speed Internet access and free hot breakfast bar. Check out our great Richfield hotel deals and book your stay today. ... more   less 
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Also Known As:
Holiday Inn Express Cleveland-Richfield Hotel Richfield
Holiday Inn Richfield
Holiday Inn Express Richfield
Richfield Holiday Inn
Holiday Inn Express Cleveland-Richfield Ohio

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