We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“First time at a Great Wolf Lodge. A little disappointing.”
Review of Great Wolf Lodge

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Great Wolf Lodge
Ranked #6 of 35 Hotels in Sandusky
Reviewed 2 January 2014

I suppose with all of the hype about Great Wolf Lodges, I was expecting this to be one of our better family stays. It was a little disappointing. The waterpark was small, the hotel was small, the hotel restaurant for breakfast was small and on both mornings of our short stay, the wait time was 45 minutes. We ended up getting a takeout breakfast to our room which only took 15 minutes.
Our kids loved the Magiquest and arcade, but bored quickly of the waterpark (particularly my 11 yr old). The room was a good size but for the price I just expected more. Bear in mind, Sandusky is the smallest of the Great Wolf resorts, the price is also the smallest as a result, but paying $250/night in an average hotel, I don't think we will be going back, our kids have probably outgrown it.
The floors, ceilings and walls didn't keep out the noise well and we could hear people walking, talking, and slamming doors well past midnight.

Room Tip: Try a room on a top floor so that you don't hear other guests stomping around upstairs until 2am...
  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nipicasa8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this reviewResponded 7 January 2014

I am very sorry to hear that your experience at Great Wolf Lodge – Sandusky did not meet your expectations. I am glad that your children enjoyed MagiQuest, and if you visit any of our other Great Wolf Lodge locations, you can bring those wands with you. They can then pick up where they left off or start a whole new adventure! They just need to have each wand re-activated.

If you want a Great Wolf experience that may be a bit more age appropriate with more space, I would recommend looking into our Mason, OH property or even Niagara Falls, ON, CA. You can see all the differences between our resorts online. To help make your next stay affordable, you can sign up for our ePack for these locations online and receive promotional offers directly to your inbox.

We hope to see your family again at a Great Wolf Lodge soon!

Jason
Great Wolf Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (2,634)
There are newer reviews for Great Wolf Lodge
See the most recent reviews
Traveller rating
Traveller type
Time of year
Language

2,002 - 2,008 of 2,634 reviews

Reviewed 9 December 2013

Great service, great stay so much fun. With the rider assist option three year old could ride everything except one slide. Magiquest can get pricey but so much fun. Enjoyed story time and snow keep it up you provided much rest and relaxation.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank mountainlove0525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GWL_Management, Guest Relations Manager at Great Wolf Lodge, responded to this reviewResponded 7 January 2014

We are so glad that your family enjoyed your visit to Great Wolf Lodge - Sandusky, OH. It is our mission to create family traditions, one family at a time. I do not know if you are aware, but we do offer several add-on packages that you can add to your next stay that would include several amenities (including MagiQuest) at a discounted price! For more information about those packages, you can visit us online at www.greatwolf.com/sandusky/packages. If you have any questions, feel free to take advantage of our online chat feature. Our chat agents are available from 8am to 10pm CST every day of the week and are waiting to assist you! Thank you again for choosing Great Wolf and we look forward to seeing you again soon!

Jason
Great Wolf Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

We took our 2 year old girl this past weekend and truly enjoyed the resort. We used a promo code and got a family suite for $185/night (tax/fees included). The room was pretty basic but a nice size, including a balcony. The lobby was decorated real nice for the holidays and provided a pretty fun little show at 8pm. The staff in the lobby and the food areas seemed to be helpful and enjoyed their job; however the younger kids working in the waterpark are rude (but who cares, let's get on to the stuff that matters)....the waterpark is really fun and small enough to get anywhere pretty quickly. I like how you can get to your room, the waterpark, the lobby, parking, etc. rather quickly. The entire resort is about 1/3 the size of Kalahari. There are four floors and you want to get either the 3rd/4th floor since the first two floors are VERY noisey/active. Stick to the food counters (instead of the resturant) quicker, and similar menu.

Room Tip: Get 3rd/4th floor
  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank BVHBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2013

Had stayed another water park resort in Sandusky previous times and wanted to see how Great Wolf compared.
Checked in online, so our room was ready when we arrived. We were on the 1st floor and our room was large and clean.
The water park was nothing special-no outdoor hot tub, the lazy river was a joke (who lets their kids swim in there without a tube? The lifeguard paid no attention to it!) but my kids had fun, so I guess that is what counts. I did like the changing room/bathroom in the water park.
The story time would have been great except for the music blaring out of the speakers in the lobby and the pushy parents having their kids cut in line for pictures with Oliver!
We had a $30 credit that we spent on pizza, salad and cheeseburger. The food was very good!
We didn't do the MagicQuest or buy a paw pass ($55? no thank you!) but did go to the gameroom.
Overall, it was fun but I think we'll stick to staying at the other water park resort.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank travelgal1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2013

If you want to please two kids 6 & under its a great place for one night. saw no need to stay for 2 nights. The cub room is small but fun for 30 minutes or so. The clock show is overrated but story time is a nice touch. The waterpark is geared toward younger children. if you have teens go somewhere else. wasn't overcrowded when we were there. breakfast is average. recommend going out (steak n shake is next door)
Kids loved having their own little cabin in the room. no regrets on staying but wouldn't have wanted to stay more nights in a row.

  • Stayed: November 2013, travelled with family
    • Value
    • Rooms
    • Cleanliness
    • Service
1  Thank TDW_3002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 November 2013

We've stayed at the Great Wolf Lodge in Sandusky many, many times......it's convenient to family and makes our Thanksgiving holiday extra special because we can include a night at the water park part of our holiday.

Tonight was absolutely the worst experience EVER at this place. We enjoyed an afternoon in the water park and everything about our room was great but the experience at Gitchigoomee is laughable.

Without going into great details, we waited for ever for a greeting, for service, for drinks and for our dinner. We planned to be there are 6:45PM to hit the 8PM lobby show and the food arrived at 7:50PM. All the food was lukewarm, flavorless and unappetizing. Management didn't really care about our concerns, in fact, you could see them collaborating behind the bar, talking about us, after we complained. They offered some free dessert, but i explained that I wasn't looking for a freebie - just wanted to let them know that something had gone systemically wrong. They blamed it on "trainees".

We will continue to be Great Wolf Lodge customers but i will never eat in this place again!

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank luvkeuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

I had a $400 gift card for Great Wolf Lodge and wanted to spend it there. It was very frustrate as their employee do not know how to apply this gift card as payment. We ended up wasting most of our valuable family time at cash registers. I was thinking if they are planning on selling gift cards then they should spend some time to train their employee better. This confusion consistently shows throughout the resort, including the Gitchigoomie Grill, the Gift shop, the Lumber Jack's Cook Shanty, the Bear Paw Sweets & Eats, the Klondike Cafe inside water park and the front desk. Most of them gave up trying after we waited a long time to call a manager on duty for assistant. When my son stopped by the Lumber Jack's Cook Shanty for a bottle of soda, the girl ended up wiped out all of our available balance on the gift card. We did not find that out until later when we try to use it again at the gift shop. We order a pepperoni pizza there for $13.99 and it was stale. Our kids was hungry as a wolf but still refused to eat that pizza. Other than that the water park is nice, small size though but we knew this up front. Just really hated the fact that we wasted a lot of our vacation time unnecessary.

  • Stayed: November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Suppermom123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Sandusky
0.9 mi away
Maui Sands Resort & Indoor Waterpark
8.2 mi away
South Beach Resort Hotel
South Beach Resort Hotel
#1 of 3 in Marblehead
301 reviews
2.3 mi away
Cedar Point's Express Hotel
Show Prices
Show Prices
Show Prices
16.1 mi away
Beachfront Resort
Beachfront Resort
#10 of 17 in Port Clinton
72 reviews
1.3 mi away
Comfort Inn Sandusky
Comfort Inn Sandusky
#7 of 35 in Sandusky
374 reviews
5.0 mi away
Cedar Point's Hotel Breakers
Show Prices
Show Prices
Show Prices

Been to Great Wolf Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Great Wolf Lodge

Address: 4600 Milan Rd, Sandusky, OH 44870-5840
Region: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Sandusky
Price Range: £139 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Great Wolf Lodge 3*
Number of rooms: 271
Reservation Options:
TripAdvisor is proud to partner with Booking.com and getaroom.com so you can book your Great Wolf Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Great Bear Lodge Sandusky
Great Wolf Lodge Sandusky, Ohio
Great Wolf Hotel Sandusky
Great Wolf Sandusky
Great Wolf Lodge Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing