This was my third GWL location I have visited and it is a shame. Very dirty!
The water park was no exception as it was dirty and un-kept. Even my kids who could care less about anything once they see water, said "Daddy, why is there so much trash here?" There was a surgical glove on the building roof near the kiddie slides- gross! In the fort area, there was a spot that we saw a banana peel, a plastic cup, some ribbon, etc... that no one picked up for the three days we were there.
The hot tubs always had trash around them. At one point, we were sitting at a table in the park and we got attacked by ants- They bit our feet! I let a lifeguard know about it, and we watched all day- no one did anything! We also witnessed homeless people coming into the park to "get clean". twice!. What they do, is use the side door to the water park and knock until a guest lets them in. Then they put all their stuff on a table, get changed and jump in the water. Then they grab their stuff and run right out the lobby door! Like I said, I saw this happen twice!
Also, there seems to be two classes of people operating the water park, the ride operators, who are rude and do not care about their jobs (or the annoying guests that ruin their day by ridding the slides) and the lifeguards who I can say did seem to care were attentive.
Our room was dirty. We found candy wrappers under the bunk beds and half eaten fruit snack. Good thing I saw it because my one year old was about to eat it. The fridge had a broken bar on it and so we could store items on the shelf. The bathroom was nasty and had hair and dirt in all the corners! The tub had a big hole in it on the side. We had issues with housekeeping (go figure) as they only made one out of the four beds in the room. They did not vacuum, empty the trash or give us any TP (as we where out).We let the front desk know about this and the girl handed me a roll of TP and said someone would be right there as they may have just missed the room. We left the hotel and came back four hours later. They made three of the four beds this time and emptied the trash. No vacuum and no TP. I then spoke to the front desk manager and he showed a great deal of concern and gave us a breakfast voucher the next day (the only reason for the two stars and not a one).
I will say the restaurants were not too bad, but to great either. They seemed to lack the same attention to cleaning as the rest of the hotel.
Bottom line, there are WAY better properties to spend $100+ per night at! We will never go back and you shouldn't either. I left a review with the e-mail GWL sends you after your stay with the exact comments and checked the box for someone to contact me. No one called!
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- Also Known As:
- Great Bear Lodge Sandusky
- Great Wolf Lodge Sandusky, Ohio
- Great Wolf Hotel Sandusky
- Great Wolf Sandusky
- Great Wolf Lodge Ohio