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“Good for kids under 12 only!” 4 of 5 bubbles
Review of Maui Sands Resort & Indoor Waterpark

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Maui Sands Resort & Indoor Waterpark
Ranked #23 of 35 Hotels in Sandusky
Canton, Michigan
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Good for kids under 12 only!”
4 of 5 bubbles Reviewed 21 April 2014

This is a very small place. The décor, waterpark, food were all good but we traveled with three teens, ages 13, 16 & 18 and they were bored after two hours. A friend warned me not to take the kids but we fell for the Groupon special. The rooms were nice but the bunk beds were not ment for tall kids or teens. Check-in line was very long. Plan to get in line around 3-3:30. They are strict on the 4pm check-in. We only swam for two hours then hung out in the hotel room. We never swam the next day. Everyone wanted to go home and we felt like we just wasted our money. Nothing bad and it's not the hotel's fault, just beware older kids will be bored. There isn't any type of pool just to hang out in such as a wave pool.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Samara B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, 22 April 2014
Dear Samara B:

Sorry the weekend did not work out as well as you had hoped. Our primary audience are younger families.

We are glad your family liked the decor, food and waterpark. Unfortunately, older teens will like a more diversified offering.

Thanks for telling us about your stay. Feedback from our guests helps us improve for the future.
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1,326 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (296)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

Had a wonderful time playing 2 days in the water park and overnight stay. The lifeguards are all very friendly and professional. Kevin the lifeguard is by far the best, most kid-friendly, energetic lifeguard I have ever had the pleasure of encountering. He made my kids smile ear to ear every interaction. Thank you so much! The breakfast line was a little long, and there was not a lot of places to sit down and eat breakfast. It would have added a lot to the free breakfast buffet if there had been a fresh fruit option! Otherwise, nothing bad to say about our experience!

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rudy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie B, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, 21 April 2014
Dear Rudy S:

Glad to hear you had a wonderful stay at the Maui Sands Resort & Indoor Waterpark.

We appreciate the compliments about Kevin the lifeguard. He is a good worker and treats our guests enthusiastically and kindly.

The free hot breakfast buffet is very popular. It is a great way to start the day. Unfortunately, it does get crowded. We apologize for the inconvenience. Thanks for your recommendation for fresh fruit.

Hope you will visit with us again soon. Your patronage is greatly appreciated.
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Cleveland, Ohio
Level Contributor
106 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 20 April 2014

My wife got a groupon for my birthday thinking it would be a super awesome experience. She got a hot tub room included in the package. When we got there we were greated and sent to our room. The hot water did not work in the tub (this was fixed by a maintenance man) and everything was very outdated. Breakfast was amazing. Not your typical free breakfast you get at other hotels. The water park portion of the hotel was great for kids. We ended up going and getting our nephew and spending the day. He had a blast. This is a great mini vacation for a family but I would not pay full price for the outdatedness.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chaim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie B, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, 21 April 2014
Dear Charm R:

Thank you for staying at the Maui Sands Resort & Indoor Waterpark. We are pleased you enjoyed your visit.

The Groupon Coupon is a good value and has been very popular with our guests.

Glad everything went well and that the we were able to repair the hot tub quickly.

We hope you will visit us again soon. Your patronage is very important to us.
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Frankfort, Illinois
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 19 April 2014

I was at the counter to check in at 3:50, they made me go to the end of line to check in because it was not 4pm, yet. (10 mins-really?!) I had to wait an additional 45 mins to check in. Now for my room, the kids loved the bunk beds but the bathroom door did not latch or fully close and there was mold on bottom of shower curtain. Gross!. As for the water park, slides were nice and layout was good, however with allowing people to eat at pool side was nasty because there was food all over the ground, I asked someone if there was someone to clean up around the table we were able to get, after about 45 mins, we had to clean up because else we were stepping in pizza. When we were done swimming, we ordered food at their restaurant, had to wait at least 30-40 mins for pizza and then I did order fries about 10 mins after I ordered pizza but fries were not ready for another 30 mins after our pizza and they were cold. I believe if there was better management, things probably would have gone better but I was too frustrated, disgusted and upset to actually enjoy any part of my stay.

  • Stayed April 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank Laura Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stephanie B, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, 21 April 2014
Dear Laura Z:

Thank you for telling us about your visit to the Maui Sands Resort & Indoor Waterpark. We are always interested in feedback from our guests.

We are sorry you were not completely satisfied with your stay. We want all of our guests to have an enjoyable experience.

We are glad your kids liked the bunk beds. They are popular with families. However, rooms and bathrooms must be clean.

We apologize for the slow food service and unkept areas in the pool. Unfortunately, you visited on a very busy day we were not able to provide our services as quickly as we normally do.

We hope you will visit us again soon. If you do, we are sure you have a much more enjoyable visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Sandusky hotels

Parma, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 April 2014

After I purchased the package on Groupon, I read reviews and was then afraid ! It was very nice, clean but a little run down , good food , but not much room to eat in the dining area , great water area , changing room was not adequate for the crowd . Seems to be a great place , but seems they cannot accommodate crowds well. Friendly staff etc, just long lines for food, service and buffet ... and not sure you will get a seat ... we did and we had a great time ... for a great price. This is not Kalahari, so comparing it will disappoint anyone !

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Ann Marie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, 21 April 2014
Dear Ann Marie K:

Thank you for telling us about your stay at the Maui Sands Resort & Indoor Waterpark. We are always interested to know about our guests' visit.

We are glad you had a great time and thought it was a great value. Unfortunately, you visited during a very busy weekend and the lines were unusually long for everything.

We appreciate your kind words about our staff. We want our employees to provide the best service possible each and every day.

We hope you will visit us again soon. Your patronage is greatly appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 18 April 2014

I found this deal on groupon and it was an absolute steal. We stayed in the Hana suit and the children loved their bunk beds. We read reviews a few weeks before our trip and immediately thought we had made a mistake. I think some of you need to realize that it's a water park that gets busy. You aren't checking into a 5 star wine tour spa hotel. I found it to be extremely clean. Yes the towels in the waterpark were low but you're going to a water park why wouldn't you bring your own. The food was good and not over priced. The staff was friendly and helpful. The greeter Doc really made you feel like you were a guest and not just a number. Anytime we ran into him he asked us how things were and if we needed anything. He was also friendly with the kids. The breakfast was decent as well. My only complaint is that we didn't book more than one night. We will definitely be back.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank NicoleHD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, 22 April 2014
Dear NicoleHD:

Always nice to hear from a satisfied guest. We are glad you were able to take advantage of the Groupon Coupon.

With overnight accommodations,access to the waterpark for two days, free pizza dinner and complimentary hot buffet breakfast, it is a steal and has been very popular with our guests.

We are also pleased our staff treated you professionally and courteously. Doc is a wonderful representative for the resort.

Admittedly, on some of our busier days, there can be a temporary shortage of towels. We apologize for the inconvenience.

Here's the perfect solution to your complaint: Please visit us again. Your patronage is very important to us.
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Columbus, Ohio
1 review
4 of 5 bubbles Reviewed 18 April 2014

I came to Maui Sands through a groupon deal. One night stay at the hotel, two days at the waterpark. Free pizza, free breakfast. This has turned out to be a very accomadating and laid back place to stay. Our room had a large double bed, two sets of bunk beds. I was pleasantly surprised by the general cleanliness of the place, I would highly recommend this place for a little getaway during the week or even the summer.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lisalisa477
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review, 22 April 2014
Dear Lisalisa477:

Thank you very much for telling us about your visit to the Maui Sands Resort & Indoor Waterpark.

It is always nice to hear from a satisfied guest.

We appreciate your recommendation. It means a great deal to us.

Glad you were able to take advantage of the Groupon Coupon. With overnight accommodations, access to the waterpark for two days, free pizza dinner and complimentary hot buffet breakfast, it is a real bargain and has been very popular with our guests.

With lots to do and a family-friendly atmosphere, Maui Sands is an ideal location for a family getaway.

We hope you will visit with us again soon. Your patronage is very important to us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Maui Sands Resort & Indoor Waterpark

Property: Maui Sands Resort & Indoor Waterpark
Address: 5513 Milan Rd, Sandusky, OH 44870-5858 (Formerly Maui Sands Hotel)
Region: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 35 Hotels in Sandusky
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Maui Sands Resort & Indoor Waterpark 2.5*
Number of rooms: 299
Official Description (provided by the hotel):
See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. You'll experience the little touches that you'd only find in any Hawaiian home. And always, the warmth of a smile, because once you're here, you're family. When you compare the value you'll receive at the Maui Sands Resort against the area's other lodging choices you'll be proud to call Maui Sands home. ... more   less 
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Also Known As:
Maui Sands Resort & Indoor Waterpark Sandusky, Ohio

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