I rarely give negative reviews because I am pretty easy to please, but this needs to be read.
I have stayed in some questionable places, but this is a family resort that needs intense attention.
Check in/check out
A disaster because we were given keys to an occupied room. I walked in and saw luggage-then went to front desk calmly. I let her know what had happened and instead of saying I'm so sorry...she sighed and reacted like...oh man not again! Check out was another shocker. We went to say thank you we are leaving. Front desk responded with...yeah so and if you don't want a receipt you can go. No--"come back soon".
Front lobby is nice. Throughout the hotel intense cleaning is needed. The baseboards in food area and halls are caked with old food, mud, and mystery dirt. There was a closet minus a door that had a bag of trash. It was there the entire length of our stay. Then on the last day, it was removed but garbage still on floor. I told front desk, too.
Stairways are filthy. Cigarette butts, moldy cat litter odor, and an easy sweep or vacuum could help. They kept spraying a vanilla scent to mask it.
A definite bonus! We had a great time in here. Slides are awesome--seemed clean--water temp perfect. The lifeguards are in need of a talk. Where we swim at home the lifeguards do thorough checks in wAter and are not distracted. I saw a few talking and one playing air guitar with his rescue preserver.
Hotel in general
There is this area that can not be explained. Yes I saw people take pictures too. It was definitely odd. The area looks like 2 ballrooms with tables and chairs in the middle of the room layout. It is under construction, but rooms without windows and broken doors are strewn about. An area that posts KEEP OUT signs on metal fences next to game room is alarming. There wasn't really any messages to
Customers about the construction...like sorry for our mess. To be honest I don't think these areas have been touched in awhile and the updating has been halted for years.
The outside door was wide open and no level of security was visible. I saw children without arm bands for the hotel in the water park, too.
We also observed the lack of outlets and don't know why I had to maneuver behind the entertainment center to plug in the main source of light. A simple extension cord could help. I was rocking on the toilet when I sat-had to hold down the lever to flush. Two dirty washcloths were left for us..."are these yours?" "Nope!"
Gross. The hotel has gone "green" by using the pumps in the shower. However, they were all empty. It was one of those rooms where I just felt creeped out. Tv is nice, temp is fine, clean fridge.
Overall I know others say there are whiners. I just know that the second largest water park in the area should really have a corporate overhaul and realize what a gold mine this could be. I spent most of my time brainstorming what I'd do to turn this place around. Begin with friendly front staff, hire more cleaners & maintenance,and keep the lobby and hall clean.
Big big props to food staff. They were very friendly and catered to all of us. However-gloves should be worn at all times. Sorry to be such a downer, but my 8 year old noticed most of these comments I've mentioned. My first big disappointment with groupon.
Quoted from another customer--this place is basically a tax write off for a slum lord.
Spend a little more money and go to great wolf lodge.
- Official Description (provided by the hotel):
- See the Difference a trip to the Maui Sands Resort and Indoor Waterpark can be. You'll experience the little touches that you'd only find in any Hawaiian home. And always, the warmth of a smile, because once you're here, you're family. When you compare the value you'll receive at the Maui Sands Resort against the area's other lodging choices you'll be proud to call Maui Sands home. ... more less
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- Also Known As:
- Maui Sands Resort & Indoor Waterpark Sandusky, Ohio