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BEST WESTERN PLUS Sandusky Hotel & Suites
Ranked #5 of 35 Hotels in Sandusky
grove city, United States
1 review
“Crystal”
5 of 5 bubbles Reviewed 27 July 2013

Overall good experience other than breakfast. Beautiful hotel nice suite. Very accommodating for our trip. Comfortable stay welcoming staff. Close enough to Cedar Point with a reasonable price............................................................

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Crystal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, 11 August 2013
Thanks, Crystal, for the great rating and review of your recent stay with us. We are continually looking for ways to better present and stock our breakfast so thank you for commenting on that. It really helps us to know what is most important to our guests.

We look forward to your next visit--hopefully sooner rather than later! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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802 reviews from our community

Traveller rating
    349
    269
    113
    45
    26
See reviews for
375
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83
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (84)
Date | Rating
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  • English first
  • French first
  • German first
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  • Any
English first
Ohio
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 26 July 2013

After a day enjoying Put- In-Bay we stayed here for the night. It was just my boyfriend and I and this room had 3 full beds and one was in a separate room. Kind of a waster for two people but for a larger family who doesn't want to stay at one of the indoor water-parks then this would be ideal. It was clean, the front desk was helpful and breakfast was better than just a bowl of cereal. I felt safe and it was very quiet in the hotel which was nice for a area known for Christmas in July at this time of year and rowdy crowds.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank madisonkay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, 11 August 2013
Thanks for being our guest and thanks for the great rating and review of your recent stay. Most likely, we were out of the smaller room types that would have better suited your party--that's probably why we upgraded you to what was available at no additional charge.

Again, thanks for being our guest. We can't wait to be of service to you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 25 July 2013

We stayed two nights in July 2013. Room was nice, clean and reasonable size. Sofa area to sit. Very nice marble tiled bathroom. A few minor complaints:

(a) Room worked out to about $170/night all in for weekdays. A bit expensive but the Sandusky area seems to command a premium.
(b) Breakfast was satisfactory but not a lot of selection and not a lot of space to sit. Closed the door pretty much at 9AM sharp.
(c) Pool (indoor and outdoor) at the hotel next door. Minimal gym and "therapy pool" on site. Pools next door are very crowded as they serve both hotels. For $170/night I would expect not to have to go to another hotel to go for a swim.
(d) One elevator in the middle of the hotel. We were on the 3rd floor at the end of the hotel. A long way up the two flights of stairs with bags in 100 degree heat.
(e) Turn on the TV it goes straight to PPV. Kids needed to navigate past a menu option of adult movies to get to the regular TV. This is unacceptable in my opinion and really ticked me off.

Overall a nice hotel but I expected a little bit more given the price and the #1 rating.

  • Stayed July 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank justwebsolutions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, 11 August 2013
Thank you for the positive rating and review of your recent stay with us. You are correct about price in the Sandusky area. As is the case with all destination/vacation areas, prices are really dictated by quality, supply, and demand. We will also certainly look into the PPV issue that you raised. I'm not sure we were aware of this situation and I would agree that there is probably a more appropriate way to structure the menu items. Thank you for bringing that to our attention.

We hope you choose to stay with us again in the future. It would be our pleasure to be of service to you and your family again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kissimmee Fl, United States
2 reviews
5 of 5 bubbles Reviewed 24 July 2013

Travel this route yearly and usually stay at the BW Sandusky since it is one of the best hotels ever. Clean, comfortable and the staff are professional and friendly. The truly practice great customer service.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, 11 August 2013
Thank you very much for your outstanding rating and review of your recent stay with us--and, more importantly, for being a loyal repeat guest of ours. We can't wait to see you again on a future visit and to be of service to you and your family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glastonbury, Connecticut, United States
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 July 2013

We did not have reservations (see earlier La Quinta Sandusky review). The Best Western Sandusky was able to accommodate us with excellent service and very clean, comfortable rooms. I absolutely recommend this hotel. Very nice!

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, 23 July 2013
Thank you VERY MUCH for your strong recommendation of our property. I'm glad that you enjoyed your stay with us and we hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 July 2013

We enjoyed our stay and the hospitality was second to none. We liked that we were able to use the pools at the adjacent property, only complaint was no room (couldn't get in or find seating if you could get in) for patrons in the breakfast area, way too small for a hotel that size with so many guests.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank LoriM69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, 23 July 2013
Thank you for taking the time to comment, rate, and review your recent stay with us. I'm so pleased to hear that you enjoyed your stay and all of the amenities that we have to offer. I also appreciate your comments regarding the breakfast area. The overwhelming demand has given us the opportunity to think about possible reconfiguration of this area. Stay tuned...and thanks again for the wonderful review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrisburg, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 21 July 2013

We had planned a 3 night stay at this hotel and checked out after the first night. The hotel looks great from the outside and I was happy we could get a room considering this was listed first on TripAdvisor. However after arriving in our room I realized we made a mistake. The suites are very narrow which surprised me. I went to get a shower and found hair on the bathroom floor and the shower head just flopped down and would not stay up. When I came out of the bathroom I saw a large centipede crawling along the wall and it went into a crack above the doorway. We were on the 4th floor and the last thing I expected to see was a large bug. When I went to go to bed there was hair on not one but two of my pillow cases. We took off the sofa cushions to see if the sofa was a sleeper sofa and found 3 long needles laying under the cushions. They were not sharp but they should not have been laying inside the sofa. The final straw was when we went to breakfast and found that the fruit cup my husband was eating had expired 2 weeks earlier. When I checked out the lady at the front desk didn't even ask why we were leaving early and when I told her why she didn't even apologize or try to make things right. I will Never return to this Best Western.

  • Stayed July 2013, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Serena H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at BEST WESTERN PLUS Sandusky Hotel & Suites, responded to this review, 23 July 2013
Thank you for taking the time to bring these issues to our attention. This is CERTAINLY not the standard that we are used to upholding. As you can see, we're the #1 rated hotel in the Sandusky area on TripAdvisor. I apologize for the problems you encountered and ask that you treat this as a VERY isolated incident. I also am really upset that our front office personnel didn't treat your situation more professionally and at least apologize on behalf of our entire staff.

Again, I hope that you'll give us another opportunity in the future to prove our ongoing commitment to continuous quality improvement!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Sandusky Hotel & Suites

Property: BEST WESTERN PLUS Sandusky Hotel & Suites
Address: 6011 Milan Rd, Sandusky, OH 44870-5869
Phone Number:
Region: United States > Ohio > Sandusky
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — BEST WESTERN PLUS Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
BEST WESTERN PLUS Sandusky Hotel & Suites Ohio

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