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“I don't think I will stay here again.”

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Best Western Plus Sandusky Hotel & Suites
Ranked #4 of 35 Hotels in Sandusky
Certificate of Excellence
Reviewed 20 January 2014

The bed was so hard that my husband and I had sore hips. And, I wonder if the bedding had been changed or if the hotel staff had left lots of hair behind while making the bed. Had a broken window that someone had opened and broke the hinge, so the window was open a full inch. The room was freezing without the heater running constantly. So, we either froze or was sweating at all times. The room wasn't as nice as I had hoped. The room was very narrow and cramped. It did have a microwave and refrigerator though.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
1  Thank Vanmac64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 21 January 2014

Thank you for taking the time to rate and review your recent stay with us. We've had a lot of guests tells us that the beds are very comfortable, but that is an individual preference. We will certainly look at the heating/AC issues that you raised as we want all of our guests to be as comfortable as possible. Thank you for bringing that to our attention!

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510 - 516 of 904 reviews

Reviewed 19 January 2014

This is a great hotel. The rooms were clean and spacious. The staff was friendly and helpful. The hotel had nice touches - like comfortable bed, fluffy towels, a "clean remote," and Ms. Pacman and a pinball machine (in the lobby). I will definitely stay here again on the drive back.

Stayed: January 2014, travelled on business
Thank Emily M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 21 January 2014

Thank you for taking the time to rate and review your recent stay at our hotel! We're so happy that you had an enjoyable stay and that you enjoyed all of our amenities. We hope to see you back very soon!

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Reviewed 11 January 2014

We stayed at this Best Western just as a Level 3 snow emergency was announced. The woman at the front desk was very nice even letting us know the one restaurant that was still open in town. Another Front Desk worker was pulling extra shifts to help out. It is a pleasant hotel. Room was nice. The shower was handicapped equipped so it kept turning and the pressure was not great. We were not interested in swimming. The indoor pool was located next door at another hotel owned by same company. That was different. The heat runs continuously in the room. Had a hard time keeping it the right temp. The breakfast was very good. Motel clean. Area not bad. Very easy access to many stores and restaurants. I thought it was a bit pricey for the time of year. The staff won me over on this one. I would recommend it!

  • Stayed: January 2014, travelled as a couple
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1  Thank LynetteG64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 21 January 2014

Thank you for the review and rating of your recent stay with us! I'm so pleased that you found our staff to be helpful and responsive. We will take your comments seriously and work to improve the property. I hope to see you back again very soon!

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Reviewed 8 January 2014

We arrived at this hotel late on a Saturday night and they were able to offer us a room at a discounted rate, and then they upgraded us to a suite with 2 bedrooms. It worked out great for our family of four.

The full breakfast was good (not great), and the rooms were clean.

We ended up staying two nights and had to request that our room be made up (at 8pm because it wasn't done earlier). We used the "therapy pool" they have in the basement and it has jets you turn on with a timer. The pool room was dark, and in the basement (a little sketchy), and the pool was definitely not up to heat.

The experience was average. For the price we paid, I would definitely stay there again. It was affordable, clean, and close to all the ammentities.

Room Tip: The suites are fantastic for a family of four.
See more room tips
  • Stayed: December 2013, travelled with family
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Thank S B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 21 January 2014

I'm glad that you enjoyed your recent stay at our property. Your comments will hep us to continue to be the #1 hotel in Sandusky! We will work on continuing our improvement to our breakfast spread as well as other amenities we offer. Thank you for the suggestions! We hope to see you back soon.

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Reviewed 15 December 2013

Good experience - no issues. The stay was as I expected.
Complimentary parking and breakfast is always good to have as well as a microwave and fridge is definitely a nice to have. The only thing I would recommend is to have their hot chocolate always filled in the lounge area. Otherwise a great stay.

  • Stayed: November 2013
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Thank tatianas_mommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 21 January 2014

Thank you for taking the time to rate and review your recent stay with us! We're so pleased that you found your stay pleasant and rewarding. Your comment regarding the hot chocolate is a good one and we're working to make your suggestion a reality!

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Reviewed 7 December 2013

We always stay at this hotel when in town. Never stayed during the summer because of the extremely high rates, but off season, this is our only hotel of choice. Always clean. Service is good and the staff has always been friendly and accomodating. Decent rates off season.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
Thank CDBOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 14 December 2013

Greetings and thank you, very much, for offering such a positive rating and review of your recent stay with us. I'm thrilled to hear that you enjoyed your stay and even more thrilled to hear that you're a repeat customer. That speaks of our desire to always put our customers' needs and desires in front of anything else we do. We listen to our guests and try to make their experience special and individualized. You are correct when you state that rates are higher during our peak summer season--but that's true of every single hotel in our area. I'd encourage you to really shop and consider what you get when you spend your hard-earned money with us compared to what you might get for, probably, a very similar price at a much "lesser" property.

Thanks again for your loyalty and patronage; it's very much appreciated!

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Reviewed 2 December 2013

Stayed and one of the nicer Best Westerns on the way back from Wisconsin to NY. It was very attractive. We were on the fourth floor and was blissfully quiet after a long drive. Had a king bed and couch which worked out great since I like to read and my husband likes to watch TV. Would stay there again.

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 14 December 2013

Hello and THANK YOU for taking the time to offer such a positive rating and review of your recent stay with us. We're elated to hear that you enjoyed your stay and really appreciate the comment regarding our hotel being one of the Best Westerns you've stayed in. We try very hard to offer a product, amenities, and services that are really unmatched in our area. It's great to hear that you'd stay with us again if given the opportunity and we hope that you do just that...soon! Thank you for your business and loyalty; it's much appreciated!

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Additional Information about Best Western Plus Sandusky Hotel & Suites

Address: 6011 Milan Rd., Sandusky, OH 44870-5869 (Formerly BEST WESTERN PLUS Sandusky Hotel & Suites)
Phone Number:
Region: United States > Ohio > Sandusky
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range: £74 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel And Suites
Best Western Sandusky Hotel Sandusky
Comfort Suites Sandusky
Sandusky Comfort Suites
Best Western Plus Sandusky Hotel & Suites Ohio

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