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Best Western Plus Sandusky Hotel & Suites
Ranked #4 of 35 Hotels in Sandusky
Certificate of Excellence
Reviewed 29 June 2014

Breakfast service very poor, Laundry facility poor. Front desk good and helpful. Breakfast area not very clean. I can't believe that this is a PLUS Best Western. Several people complained about the condition that morning. (poor service , cleanliness and availability of some food )

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Best Western
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 4 July 2014

Thank you for taking the time to rate and review your recent stay with us. This is NOT the kind of review we're used to seeing with our property. I'm very sorry that you encountered the problems you noted in your review and I'm hopeful that you took the time to talk with the manager on duty so these issues could be addressed immediately.

As you can see, we're the #1 rated hotel in the Sandusky area on TripAdvisor. I'm hoping that you will treat your experience as an isolated incident and give us the opportunity in the future to prove our commitment to continuous quality improvement. This was definitely the exception and not the rule of our operation. Again, our apologies!

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456 - 462 of 897 reviews

Reviewed 28 June 2014

We used trip advisor for this trip and tried to stay at the best rated places. We spent a lot of time at Cedar Point before we got to the hotel. The room was nice and the couch sure helped. The breakfast was good, got a little crowded at times. We spent some time at the water park so we didn't use the pool, but did walk over across the parking lot, to see it.

Stayed: June 2014, travelled with family
Thank Kim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 4 July 2014

Thanks for staying with us and for offering such a positive rating and review of your stay. We're proud to be the #1 rated hotel in Sandusky on TripAdvisor and glad that you were able to take advantage of all of the amenities we have to offer.

We look forward to being able to be of service to you and your family again should your travels bring you back to Sandusky!

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Reviewed 27 June 2014

All the staff was very friendly and helpful. Our room was clean and it was really nice to have a couch and a refrid. in our room. You must walk next door to another hotel and use their pool. Traveled with my 2 grandchildren and we didn't mind walking next door. The kids enjoyed the pool. We visited Cedar Point and it was very easy to get to the park. The breakfast was nice in the morning before going to the park. There was enough variety with pancakes, sausage gravy and biscuits, cereal, toast, muffins, etc. We had a wonderful stay! Would stay there again.

  • Stayed: June 2014, travelled with family
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Thank MOONgirl56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 4 July 2014

Thank you for the awesome rating and review of your recent stay with us. It's gratifying to hear when our guests have such a positive experience with us--but of course, this is what we strive for with each and every one of our patrons.

It's great to hear that your room was comfortable and that you enjoyed the breakfast and all of the amenities that our hotel (and sister hotel next door) have to offer. We're grateful that you chose to stay with us and THRILLED to hear that you'll be back again in the future. Until then, safe travels!

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Reviewed 27 June 2014

For the price I paid, I expected a lot more. The breakfast offered was nothing I would eat and looked like fast food...The pool was a walk across a parking lot to the hotel next door...really? I would not stay at this hotel again...nothing offered for the high rates. There were two clothes washers that worked...and there were two clothes dryers...only one worked...Out Of Order. With those rates, I would think they would fix the thing asap.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Wolfgang Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 28 June 2014

Thank you for taking time to rate and review your stay with us. I am sorry that you experienced problems during your stay with one of the dryers--that situation has been resolved. We do offer a small therapy pool on our property and also share an amazing indoor and outdoor pool with our sister property next door. We are continuing to improve our breakfast offerings and are always interested in what would make people more satisfied. I'm hoping that you were more specific with our on-site staff so they could make note of your suggestions.

As you are probably aware, in the travel, tourism, and hospitality industry, rates are dictated by supply and demand. During the summer months when our area is VERY busy, the rates are obviously higher. We hope you choose to stay with us again in the future so that we can prove our commitment to continuous quality improvement--and so you will have a better understanding of why we've consistently been ranked the #1 hotel in Sandusky on TripAdvisor. This is something we're very proud of but never take for granted.

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Reviewed 25 June 2014

Be aware there is only a spa pool on site. You have to walk across a parking lot to the hotel next door to have access to swimming. The spa pool only had one strong jet in it. The others were pretty useless. It is also in the basement of the building which is a bit isolated. The room of the hotel was clean and staff extremely friendly and helpful. I would stay here again if I didn't care about going swimming.

  • Stayed: June 2014, travelled with friends
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Thank Diana E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 28 June 2014

Thank you for taking the time to rate and review your recent stay with us. We're very happy to hear that you enjoyed our wonderfully friendly and helpful staff and that you found the accommodations clean and comfortable. As we state in all of our marketing materials, we do have a small therapy pool but do share an indoor and outdoor pool with our sister property next door. We hope you DO stay with us again in the near future!

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Reviewed 24 June 2014

This was probably the best experience we've had with a Best Western. The property was well maintained, the room and beds were very comfortable, and the rate was extremely reasonable compared with other properties in the area. The breakfast that morning was okay, but not one of the better motel breakfasts we've had and the breakfast area was rather small and crowded.

  • Stayed: May 2014, travelled with family
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1  Thank SueBee46530
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 28 June 2014

Wow! With over 4,000 Best Westerns world-wide, having you say that our property has been your best experience is a true testament to the time, energy, and talent that we put into making every single one of our guests have the very best experience possible. Thank you so much for sharing your positive experience with us and with others. We continue to work on refining our breakfast spread and I'm hopeful that you gave our on-site staff more specific examples of what might make you more satisfied in this area. It's our intent to continually build on the product and amenities that we have to offer to our guests!

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Reviewed 22 June 2014

Truly one of the nicest hotels I have ever experienced! The front desk staff member, "Skylar" make the reservation and check in a joy!!! I would stay here again just because of how professional, friendly and accommodating he was trying to meet our special needs and requests!!

The accommodations are exemplary and pristine. My family and I were thrilled with the entire experience. I cannot recommend this hotel and staff highly enough!

Sheri Moore

Room Tip: The suite with the extra bedroom was a real treat!!!
  • Stayed: June 2014, travelled with family
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3  Thank Sherim8888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at Best Western Plus Sandusky Hotel & Suites, responded to this reviewResponded 28 June 2014

Wow--thanks for the over-the-top rating and review of your recent stay with us. As you can see, we obviously place the highest value on our guests' experiences and satisfaction. We're so happy to hear that you so thoroughly enjoyed your stay and can't wait to be of service to you again in the future. Until then, safe travels and happy summer!

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Additional Information about Best Western Plus Sandusky Hotel & Suites

Address: 6011 Milan Rd., Sandusky, OH 44870-5869 (Formerly BEST WESTERN PLUS Sandusky Hotel & Suites)
Phone Number:
Region: United States > Ohio > Sandusky
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Wheelchair access
Hotel Style:
#2 Business Hotel in Sandusky
#4 Family Hotel in Sandusky
#6 Romantic Hotel in Sandusky
Price Range: £75 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Sandusky Hotel & Suites 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Just Keep Moving! Free Fitness Training at Hotel. Free Circuit Training Class by Certified Personal Trainer - Tim Dorsey. Available Daily Monday to Friday 2 to 4 classes daily. Moderate to High Intensity. Located in Hotel. It's Free! The BEST WESTERN PLUS Sandusky Hotel & Suites is one of the only all-suite hotels in Sandusky all our rooms are one-room suites. Featuring 89 spacious one-room suites and full-service amenities to make your next business trip or vacation in Sandusky as comfortable and efficient as possible.Services & AmenitiesBeds are triple-sheeted with duvet32-inch flat-panel televisionsHot breakfast with waffles served dailyFree high-speed Internet accessFitness Center and Soaking Hot TubMicrowaves and refrigerators in all roomsIn-room coffee maker, iron and ironing board, hair dryer, and safeDesks and sitting area in all one-room suitesPremium cable channels with Pay-Per-View ... more   less 
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Also Known As:
Best Western Sandusky Hotel Sandusky
Best Western Sandusky Hotel And Suites
Comfort Suites Sandusky
Sandusky Comfort Suites
Best Western Plus Sandusky Hotel & Suites Ohio

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