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“Excellent sevice every time”

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Kalahari Resorts & Conventions
Ranked #2 of 35 Hotels in Sandusky
Certificate of Excellence
Redford, Michigan
2 reviews
“Excellent sevice every time”
5 of 5 bubbles Reviewed 8 December 2013

This was my 4 th time going here and every time we go everyone is always really nice! The hotel is really clean including our room. The waterpark is always clean too and it was nice that it wasn't too busy so we didn't have to wait too long in line. Next time we go we'll probably rent a cabana so we can all relax and be able to stay longer at the waterpark. Thank You so much for making our stay a pleasant one again! Have a Blessed day!

Room Tip: The room that we had last year on the first floor close to the waterpark was nice not too far to wal...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angelica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3,572 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (843)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
Toledo, Ohio, United States
1 review
5 of 5 bubbles Reviewed 5 December 2013

We visit the Kalahari every year.....amazing experience every time.....worth every penny! Rented a cabana for the Ohio state Michigan game....Go bucks! Waitresses awesome.....restaurant staff made my daughter feel special on her birthday.....African suite

  • Stayed November 2013
    • Value
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Helpful?
Thank Dawyn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 6 December 2013
I wanted to be sure to send you a quick note, thanking you for such a wonderful review! It is very much our pleasure to have you and we can't thank you enough! Looking forward to seeing you again soon! Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 bubbles Reviewed 4 December 2013

After a great day at the water park settled in to our room watching a movie my husband turns to me and says there's a bug crawling on your pillow I freaked out and took it in the bathroom to inspect yes it is a BEDBUG!!! After calling front desk they acted like they didn't care and said well bed bugs r everywhere! We inspected everything and immediately left. I will never return to this hotel establishment.

  • Stayed December 2013, travelled with family
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ZOD33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 6 December 2013
We take concerns of this nature very seriously. Our team is fully trained in identifying and preventing the spread of Bed Bugs. On a very rare occasion, a guest can bring bed bugs in, it does not have to do with the cleanliness of the resort. If this happens, at that moment, our trained housekeeping team will identify and correct the issue. We have strict procedures we implement to ensure the situation is corrected. We also bring a state licensed professional and company to heat the room to ensure that the room is treated and properly corrected. As you would suspect, during this several day process, this area is completely closed off. Please make no mistake, our team is fully prepared and trained to address this concern. I'm sorry you feel as if we didn't care. Please know we take every precaution to ensure there is never any concern. I am happy to put you in touch with our Housekeeping Director. Please feel free to email me at KRizzo@KalahariResorts.com. If you have any other questions or concerns, please don't hesitate to let me know. I am more than happy to help! Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashland, Ohio
1 review
5 of 5 bubbles Reviewed 3 December 2013

After reading some reviews I was concerned about bed bugs in our room. Upon checking in I had called ahead and made a request for a bed bug inspection, from the front desk to those who did the inspection I was very impressed. The inspection was done very well and nothing was left unchecked. I was never made to feel this extra request was a nuisance. Excellent. (and no bugs!)

  • Stayed November 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Danielle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 4 December 2013
We can't thank you enough for coming to visit us. So very glad to hear that we could accommodate you. I hope that not only did you find you room acceptable you had a blast too! It was most certainly our pleasure to have you as our guest! Thank you for taking a moment to review us and sharing your experience. We look forward to seeing you again soon.
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Chatham
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 3 December 2013

This was our second time at the resort and it has gotten overall better since our first experience. Our room was a nice size for a family of four the only issue we had was the layout of the room. The main bedroom area is right next to the hallway, very busy on main level just down from the lobby and noisy until 1 or 2 am. Upside it was just steps from the spa. I can't really fault the hotel its more inconsiderate guests and their demon children that ignore the signs reminding people to be quiet. The layout would have been better with the bathroom against the hallway to help buffer the noise. Timing for visitors at this resort is key. Weekends are not a time for folks that don't like long lines and hoards of loud kids and adults. Mon to Thurs is great, still have lines but shorter and not as crowded. My son loved the outside zip lines. My wife and I would recommended the Blue Rhino drink, definitely helps with the relaxing part. Also visit the spa, a massage is a great way to start any vacation.

Room Tip: Avoid rooms on the main hall off the lobby suite style not sure of name, ask at reservation time
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  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Farmerzilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 4 December 2013
Love having you as our guest and thank you for taking a moment to visit us! I am glad to hear that your stay was better than your last visit but discouraged to hear it was not beyond your expectations. I do hope that your next time your stay will be flawless. I also wanted to thank you for the great tips for our future travelers. Very much appreciated. Take care and we hope to see you again soon!
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Massillon, Ohio
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 December 2013

Kalahari is a very nice and enjoyable water park. We didn't get to do the outside park but the inside is great. All the staff went beyond the call of duty to make sure you were satisfied. They were all very polite and helpful. The arcade is awesome. We purchased $20 all day game passes which the kids loved. We got a 2 room suite it was very clean and beautiful. The only problem I thought was a little wrong is restraunt prices. I think for guest staying and paying almost a grand for a room prices could be more reasonable. $24.99 for the buffet is outragious in my opinion. We did eat at the Reserve and all we got was sandwiches and it was $80 for 4 people. Needless to say we ate out of the resort but 1 meal. All in all tho it is a great place with a lot of friendly faces. We will b going back but will be eating out of resort.

  • Stayed November 2013, travelled with family
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Helpful?
2 Thank Rojigga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 December 2013

We visited with our eight year old and nine year old children. The staff from check in to check out went above and beyond for us, proving customer service is not dead. The room was large and spacious and the artwork throughout the hotel is exceptional, you almost forget you're in the United States. Food and adult beverages are pricey, but worth trying. The waterpark beats ANY waterpark we have been to, including Wisconsin Dells. We will be back again and again, it makes the adults feel like a kid again.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sillykittie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 3 December 2013
I could simply read your review over and over again. Thank you so much for taking a moment to share your experience and visiting us! More than our pleasure to have you! I will be sure to share your review with our team, as I know it made my day I am sure it will make theirs as well. Thank you for giving us that opportunity. We look forward to seeing you again soon!
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Additional Information about Kalahari Resorts & Conventions

Property: Kalahari Resorts & Conventions
Address: 7000 Kalahari Drive, Sandusky, OH 44870-8628
Region: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sandusky
#2 Romantic Hotel in Sandusky
#2 Family Hotel in Sandusky
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Kalahari Resorts & Conventions 3.5*
Number of rooms: 884
Official Description (provided by the hotel):
Kalahari Resorts Sandusky provides water parks, Safari Outdoor Adventure Park, indoor/outdoor water park, catering/wedding facilities, spa, salon, fitness training in fitness center, dining options, and more.Over 850 beautifully appointed authentic African-themed guest rooms and suites offer coffeemaker, vacation sized refrigerator, microwave, free high speed Internet access, voice mail, TV, iron/ironing board, in-room safe, pay per view movies, and much more. ... more   less 
Also Known As:
Kalahari Waterpark Resort
Kalahari Hotel Ohio
Kalahari Waterpark Sandusky
Kalahari Resort Sandusky Oh
Kalahari Waterpark Hotel Sandusky
Kalahari Water Park
Kalahari Resorts & Conventions Sandusky, Ohio

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