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“Dedicated Security Team!” 5 of 5 bubbles
Review of Kalahari Resorts & Conventions

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Kalahari Resorts & Conventions
Ranked #2 of 35 Hotels in Sandusky
Certificate of Excellence
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Dedicated Security Team!”
5 of 5 bubbles Reviewed 4 February 2014

Somehow, somewhere along our overnight stay, we lost/misplaced/had stolen our Samsung Galaxy Tablet. We didn't notice it gone until we got home (in the neighboring state). We made a phone call to hotel asking if anyone had turned one in. They launched an investigation (impressive) as to the whereabouts of the device. We totally were not expecting such a rapid, dedicated response! After a few days of reviewing security videos and a few phone calls back and forth, tablet was recovered! SD card was missing, but tablet recovered none the less. Thank you security!

Room Tip: This trip we booked a Desert room. 2 adults & 2 kids. Everything you need. Clean, enough room...
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  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nuge31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 5 February 2014
I am so happy we were able to find your tablet for you! Our Security Department does a thorough investigation into every inquiry. I will be sure to pass your praise to our Security Director. Thank you for choosing Kalahari & we hope to have you back again soon!
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3,530 reviews from our community

Traveller rating
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    407
    254
    244
See reviews for
2,476
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5
177
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (837)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
Elyria, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 3 February 2014

The entire visit was a success. We got a packaged deal from the Kalahari website and loved the accommodations. We got a massage, breakfast and a jacuzzi suite for the prize it would have cost for 4 adults to just go to the park, and those tickets were included as well. We really felt like the staff wanted us there. The only reason we gave a 4 and not a 5 was the water pressure in our shower was to the point the it was literally dripping out of the showerhead, I had to run a bath just to get the shampoo out of my hair. However, we did not bring it to managements attention, I am assuming nobody uses the shower since it is a jacuzzi suite.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cassi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 5 February 2014
Hi Cassi! Thank you for taking the time to review us! I'm glad you took advantage of one of our packages! I apologize for the issue with water pressure, in fact if you would email your room # or the name the reservation was under I would appreciate it. This will allow us to fix the issue. Please contact me at KRizzo@Kalahariresorts.com Thank you!
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East Pittsburgh, Pennsylvania
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

We recently stayed at Kalahari for two nights with 5 other families. This was our fourth year going in January. Everything was wonderful. Our room was beautiful and super clean. In fact, the whole resort is clean. Our food was excellent and the staff was top notch. I have never been to a resort where the staff made you feel so welcome and were so eager to help with whatever you needed. My daughter lost her I phone in the gameroom and the staff pitched right in and helped look for it and actually were the ones who found it. You just dont find that in other resorts. Even the lifeguards at the pools were friendly and helpful. There is so much to do and the waterpark is awesome. It was such a treat to hide away from the winter blahs and have some summer fun! We will all definitely be back next January !

Room Tip: All of the rooms are nice. Dont be afraid to ask for an upgrade or to be placed in a certain area...
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  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank coasterchik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 4 February 2014
We appreciate you taking the time to review us & thank you for being a repeat guest! We are thrilled we were able to provide you & your family a respite from the winter blahs. I will be sure to pass on your kind comments to our staff. We hope to have the pleasure of you being our guest again. Thank you!
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Waverly, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 February 2014

This was our first experience at Kalahari. My husband and I just wanted to get away for a day or two in January and pretend it was summer. There were 10 rides plus the wave pool that were fun enough for "big kids," and the lines weren't too long. There were no lines for rides at 9 AM Saturday. The service was great--all the employees were helpful and friendly. The room was clean and well-maintained. We wish we could have afforded to eat meals there, but the food was outrageously expensive. Luckily, there are plenty of restaurants close by. We bought snacks at Kalahari: ice cream, fudge, and key lime pie. All of them were amazingly delicious. We plan to go back, and next time take friends with us and stay two nights. Another plus: since it's a family-oriented place, most guests went to bed at a reasonable time, so we actually got a good night's sleep, too!

Room Tip: We stayed in a "Hut Room." It was the lowest price room, but it was still very nice.
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  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Philippians45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 3 February 2014
Hello! Thank you for reviewing us. We tried to design Kalahari for "kids of all ages" so we are thrilled that you had a great couples weekend! Check out some of our packages that include meals & spa treatments! We hope to have the pleasure of having you as our guest again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toledo, Ohio
1 review
4 of 5 bubbles Reviewed 2 February 2014 via mobile

Went there 2 weeks ago and was going to go again next weekend, but can't since the African suites are so expensive!! Can't fit a family of 5 in one room. Great park though!! Wish we could go again, so sad.

Stayed January 2014, travelled with family
Helpful?
Thank Lacy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 3 February 2014
Hi Lacy! I'm glad you had a good time, I wanted to let you know that a Desert Room will accommodate 5 people, it has pull out sofa sleeper, if everyone wants a bed there is also a 2 Room Family suite. We do have 12 different room types that can accommodate 2 - 22 people. We do hope to have you as our guest again! Thank you for reviewing us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bay Village, Ohio
Level Contributor
187 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
3 of 5 bubbles Reviewed 1 February 2014 via mobile

I was there for a meeting, not the water park. The place is enormous without sufficient staff to serve that many people. I was in aa building about half a mile from the main lobby. When I realized I had forgotten my contact lens case (9:45 pm.) the little market in our building was closed, the desk in our building was not staffed and there was a phone with a note to call guest services. When I called, I was told I could go to the shoo in the main lobby. Signage was very poor, especially in such a large space.

Stayed February 2014, travelled on business
Helpful?
1 Thank Sarah60968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 3 February 2014
Hello Sarah. First I'd like to thank you for taking the time to review us & bring some of these details to our attention, we will address each issue with the appropriate staff. I do apologize that you did not enjoy your first experience with us & hope that you will give us a second chance at a later date.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 1 February 2014

Met all of our expectations and much more. Your service is excellant as well as your staff. Thank you for your professionalism and caring attitude and most of all thank you for the memories that my family will forever cherish.

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jacobsweet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kassie R, Social Media Coordinator at Kalahari Resorts & Conventions, responded to this review, 3 February 2014
Hi Jacob! Thank you so much for your awesome review! We truly appreciate knowing that we had a hand in creating memories that you & your family will cherish. We appreciate you being our guest & hope to have the pleasure again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kalahari Resorts & Conventions

Property: Kalahari Resorts & Conventions
Address: 7000 Kalahari Drive, Sandusky, OH 44870-8628
Region: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sandusky
#2 Romantic Hotel in Sandusky
#2 Family Hotel in Sandusky
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — Kalahari Resorts & Conventions 3.5*
Number of rooms: 884
Official Description (provided by the hotel):
Kalahari Resorts Sandusky provides water parks, Safari Outdoor Adventure Park, indoor/outdoor water park, catering/wedding facilities, spa, salon, fitness training in fitness center, dining options, and more.Over 850 beautifully appointed authentic African-themed guest rooms and suites offer coffeemaker, vacation sized refrigerator, microwave, free high speed Internet access, voice mail, TV, iron/ironing board, in-room safe, pay per view movies, and much more. ... more   less 
Also Known As:
Kalahari Waterpark Resort
Kalahari Hotel Ohio
Kalahari Waterpark Sandusky
Kalahari Resort Sandusky Oh
Kalahari Waterpark Hotel Sandusky
Kalahari Water Park
Kalahari Resorts & Conventions Sandusky, Ohio

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