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“Worst Hotel I Have EVER Seen!!”

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America's Best Value Inn Sandusky
Ranked #30 of 34 Hotels in Sandusky
Reviewed 19 September 2011

After getting to the Comfort Inn and finding they had overbooked and had to cancel my reservation, they sent me to Americas Best Value Inn. Pulling up and going into the lobby I assumed this place wasn't that bad, especially with the friendly front desk gentleman. Then we got to the room. It looked as if we had walked into the 1970's, not did it seem to have been cleaned since then either. The room smelled so bad (it was non smoking) the mattresses were stained, almost as stained as the brown pillows we had to sleep on. The air conditioner did not work and the water was either scalding hot, or ice cold. This was probably the worst experience of my life, that I have had to pay for at least. Will not be back.

Room Tip: Looks can be very deceiving, try to see pictures of the rooms before booking. Tip for finding a good...
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  • Stayed: September 2011, travelled with friends
    • Value
    • Location
    • Rooms
    • Service
2  Thank roger r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this reviewResponded 22 April 2012

Thank you for taking the time to review our hotel property. I am glad to hear that you had a pleasant experience with our staff. It's comments like yours that help us to continually focus on guest satisfaction and to improve the physical features and conditions of our property. We hope that you'll give us another opportunity to serve you should your travels bring you to our area again in the future.

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145 - 151 of 206 reviews

Reviewed 5 September 2011

Please please stay somewhere else. Our room wasn't ready, then got into one and the ac wasn't working,shower had a film of soap scum and toilet wouldn't flush and the staff was very rude and acted like we were a nuisance for wanting assistance. The hotel bar staff is a joke... we were only 2 people sitting at bar and bartender decieded to run water and ignore us for 20 minutes. Overall hotel was dirty and just a joke. It is close to good bars and restaurantes but I beg of you to not stay here!!!

Room Tip: Do not stay here!
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  • Stayed: September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank rescuemany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this reviewResponded 22 April 2012

Thank you for taking the time to offer comments about your recent stay in our hotel property. We continually strive to make guest satisfaction our number one priority and, athough we may have missed the mark in your case, it's comments like yours that help to offer real-world examples to our staff how we can improve and work to meet or exceed guest expectations. Thank you again for your comments. Hopefully, you will give us another opportunity to serve your needs on a future trip to our area!

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Reviewed 31 August 2011

Been going to Cedar Point for 8 years and have stayed in a couple different hotels; for the price this is the one I keep coming back to. It's right off the interstate, there's everything around, and there is also a restaurant/bar at the hotel. It is not the cleanest/nicest place in town but compared to everywhere else I've stayed in Sandusky I will continue to stay here. Never had any problems there.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
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2  Thank SPEDIGO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this reviewResponded 22 April 2012

We're glad to hear that you are a returning guest at our property. This shows our continuing committment to great customer service and that we value guest feedback--both positive and negative. We will continue to do everything in our power to meet or exceed ALL of our guest expectations in the future. Thanks for staying with us!

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Reviewed 28 August 2011

The pics are not accurate on the site. It looks much better on there. The desk person when we checked in on 8/26/11 at 6pm was very rude and unprofessional about her job.Gave us wrong directions to our room and they had no luggage carts so we carried our luggage up stairs and around the whole top floor to finally find it. Once in the room the bedspread had cigarette burn holes in it. The remote did not work.Long dark hairs on bathroom sink. Asked the front desk for two extra pillows on our way out to dinner. When we returned he tried to lecture me that we took too long. I was disgusted with the professionalism of the employees. The next morning called the front desk to get the remote fixed. They blew us off. Good luck there.

Room Tip: stay at another place
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  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Rudybobby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this reviewResponded 22 April 2012

Thank you for taking the time to offer comments regarding your recent stay at our hotel property. Although not the glowing reviews that we like to hear, it's comments like yours that provide us with opportunities to help our staff understand the importance and pride in guest satisfaction and good performance. We hope that you'll allow us to serve you BETTER on your next stay in our area!

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Reviewed 17 August 2011

We stayed there 2 nights recently and found the hotel to be clean and the front desk people were very nice. The rooms were very small but clean - would be real tight with 4 people in it with all there luggage, etc. was only 2 of us.... the pool was absolutely discusting was very cloudy - saw 2 men checking the water and put some chemicals in it but didn't help was still cloudy the next day. I will stay there again was good price for what you get.....they have a sonic right in front of the hotel and a few restaurants within walking distance and a walmart across the parking lot too...is right off route 2....

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank cyndy69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this reviewResponded 22 April 2012

Thank you for taking the time to offer comments about your recent stay at our hotel property. We're glad to hear that our prices are competetive and that our staff served your needs well. As with all outdoor pools that service a large number of people, the chemical balance is very hard to regulate but we continue to use technology and staff expertise to combat such problems. Thanks for choosing to stay with us and we look forward to seeing you on a future visit!

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Reviewed 11 August 2011

We checked in after a wonderful time at Cedar Point, The outside of the building looks fine,The lobby wasn't that bad, But when you get into the room look out, Bathroom was dirty looks like nobody cleaned it, We had a double bed and didnt have enough pillow so we went to call housekeeping and the phone didn't work. After looking around we dicided to leave and get our money back. I would not STAY here, This is the type of "motel" that you would have to worry about BED BUGS, Spend a few extra dollars and stay some where else!!!!!

  • Stayed: August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Mackaylie14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this reviewResponded 22 April 2012

Thank you for taking the time to offer comments regarding your recent stay at our hotel property. As you noted with the exterior of the building and the lobby, we continuously strive to offer guests the best ambiance and physical surroundings while offering the greatest value for the dollar. Your comments also help us with continual staff training and development; they help provide real-world examples of how we can better meet and exceed customer expectations. We hope that you consider staying with us again in the future and that you'll notice our continual improvement!

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Reviewed 6 August 2011

This place was pretty dreadful. The staff was extremely unfriendly. The person at the front desk had a terrible attitude. Half of the light bulbs in the room were burned out. The room was recently painted, but wreaked of the new paint smell. Blankets had holes in them and TV signal went in and out. Wifi would not work with iPad or iPhone. But the WORST PART was the shrimp tails behind the nightstand that we discovered while trying to figure out why the phone didn't work. Save your money or spend a few dollars more and go to one of the many other hotels in the area. Don't stay here.

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ChiefWah00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this reviewResponded 22 April 2012

Thank you for commenting on your recent stay at our hotel property. We value feedback--both postive and negative--because it allows us to hear what we're doing well and areas in which we need to improve. Rest assured that we use comments like yours to provide continuous feedback and training for our staff to meet and exceed guest expectations in the future. We hope that you'll come back to stay with us again and see first-hand, for yourself, that this is true.

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Additional Information about America's Best Value Inn Sandusky

Address: 5608 Milan Rd, Intersection Route 2 and 250, Sandusky, OH 44870-5879
Region: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #30 of 34 Hotels in Sandusky
Price Range: £74 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:1.5 star — America's Best Value Inn Sandusky 1.5*
Number of rooms: 100
Official Description (provided by the hotel):
Your vacation dollar goes farther here where our 100 beautifully appointed guestrooms feature everything you need for a fun-filled vacation including complimentary high-speed wireless Internet access, complimentary HBO and premium channels, an outdoor heated pool with sundeck, in-room coffee maker, and more. There’s also an onsite restaurant and lounge. The famous RoadHouse Restaurant & Saloon. ... more   less 
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Also Known As:
America`s Best Value Inn Sandusky Hotel Sandusky
Americas Best Value Inn Sandusky
Sandusky Americas Best Value Inn
America's Best Value Inn Sandusky Ohio

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