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“The worst experience ever, Walked out in 5 minutes” 1 of 5 bubbles
Review of America's Best Value Inn Sandusky

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America's Best Value Inn Sandusky
Ranked #31 of 35 Hotels in Sandusky
Sound Beach, New York
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“The worst experience ever, Walked out in 5 minutes”
1 of 5 bubbles Reviewed 14 May 2013

Came in May 2012 for Cedar Point, and was excited to hear they had a pool.When we arrived pool was a cement hole, no water and weeds growing out of it. The lobby monitor was nice but knew the hotel was horrible. We get to the room, stains on the carpet, hair in the bathroom, beds look like they made by a child , and overall was a very dirty disgusting experience. Five minutes later we walked out, got a full refund and stayed at a nearby Motel 6 and that was excellent!

  • Stayed June 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rich C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, 9 June 2013
First, thank you for taking the time to rate and review your recent stay with us. Second, I must apologize for the experiences you related in your review. Although this is a budget-friendly property, there's no reason to expect anything other than a clean, comfortable, safe experience. Additionally, this is a seasonal property and it looks as if you stayed pretty much RIGHT when we opened the doors for the season. We were still in the process of prepping the hotel for the season but had to open to honor reservations already in the system. Again, my apologies. I hope you treat this as an isolated incident and try us out again in the future!
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159 reviews from our community

Traveller rating
    3
    17
    28
    20
    91
See reviews for
63
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4
4
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Wichita, Kansas, United States
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 11 April 2013

I booked a king room.. When I arrived, they only had rooms with two double beds left. Working in a hotel, we would normally upgrade the guest to the next room up, but I dont believe they have any larger rooms than a standard. In this case, I was actually charged a higher price for the room because there were two beds. I was unhappy and nobody seemed to care.

I don't feel as though I should be charged more for a second bed I won't use, especially on a romantic getaway when a double size bed just made things uncomfortable.

  • Stayed August 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Alex E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, 12 May 2013
Thank you for taking the time to rate and review your stay with us. I'm sorry that the room you received was not what you originally booked--and you are correct, the only room types that we have at this property are rooms with two double beds or rooms with king-sized beds. However, we do not charge based on the number of beds in the room.

Again, I apologize for the inconvenience and hope that you'll give us another opportunity to serve your lodging needs in the future!
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Travellers are raving about these Sandusky hotels

Cincinnati, Ohio
Level Contributor
100 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 5 February 2013

The place is really dated, but its incredibly cheap!!

For spending the weekend at Cedar Point this is a great Hotel. Yes its a bit farther out, but its an easy drive, maybe 20 minutes to the park, and you pass a McDonald's and a Starbucks, and Sonic is in the same parking lot. If all you're doing is sleeping, then this is a great place for it.

As I said incredibly cheap. The beds are comfy, they have fluffy pillows and mini fridges. There is a restaurant and a bar in the place, but I haven't gotten to try them out yet. They also don't have a continental breakfast. If you're checking in late at night there seems to ever only be one person at the front, and if you need housekeeping items (extra towels or toiletries) you need to go to the front desk as well. But they will get you what you need in a decent manner, once the line goes away. They'll even bring it to you so you don't have to wait.

it's relatively quiet and there's no parking issues. And again, did I mention its way cheap!

  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank iagomega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, 18 February 2013
Thanks for your candid and thorough review of your recent stay at our hotel. We're glad that you found value in the accommodations and amenities and that your stay was enjoyable. I'm particularly happy to hear that our staff was attentive to your needs and that they helped relay the importance we place on top-notch customer service. We hope you choose to stay with us again, should future travels bring you our way!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastlake, Ohio, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 29 October 2012

We stayed after shooting a wedding at kalahari (we are photographers) and wanted to go to Cedar Point the next day. Well, they have no elevators so we had to haul everything upstairs, which sucked. The whole hallway reeked like marijuana & the cleaning staff looked as scrubby as the hallways. The guy at the desk was nice. The lobby is VERY deceiving. When you walk in, you think you are in a nice hotel that is high class & when you hit the hallways and stairs... the reality of the lack luster & old feeling building are apparent. The ice machine was old too but it worked. It was nothing special but it was cheap, so it worked for one night. We did say however, that next time it would be worth it to spend some extra money for a high class hotel. It works if you are on a tight budget...

  • Stayed July 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Nicole C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, 28 November 2012
Hello and thank you for relating your recent experience at our hotel. Although not the stellar review that we'd like to hear, I'm appreciative of the comments as they help us to better understand where to concentrate our resources. I AM,however, glad that you found the rates to be acceptable and it sounds as if you found value in your stay.

As I said before, your comments will help us to make continuous improvements to our property as we take ALL comments--good and bad--very seriously and want to have every customer's expectations exceeded.

Please try us again--I know you'll be pleasantly surprised with our improvements! Until then, safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lakewood, Ohio
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 21 October 2012

Myself & my husband just got back from 2 nights here. I gave it a very good rating only based on you get what you pay for. When we got there it was an hour before check in, the girl at the desk was more than friendly & helpful getting us in an hour early. Our room was clean & so was the bathroom, with plenty of towels even shampoo & hair dryer. The room had a safe in it large enough for my iPad & purse. The bed was comfortable, (ask for extra pillow, only had 3 & I use 2) . The tv was outdated, but it had all the channels & it worked so what more do you want. The Roadhouse located In the hotel was great, the food was delicious. The location was terrific. So all in all it was nice. If you want the Ritz go pay for it !!! This is not it, nor do they charge like it is!!

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, 26 October 2012
Thank you, very much, for writing a positive and candid review of your recent stay at our hotel. We appreciate your finding value in patronizing our establishment and are very glad to hear that you found the accommodations more than satisfying.

We look forward to welcoming you back again during a future visit to our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, Alabama
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 bubbles Reviewed 15 September 2012

After reading the reviews on this the hotel my wifey and I did not want to stay 3 nights in such a place. However we decide to try it out anyways and it was not as bad as the reviews we read. We were not looking for a Five Star Hotel so we got what we paid for. The main reason for the stay was Cedar Point Amusement Park therefore we were barely in the room. Our room & bathroom was clean, the few hours we did sleep in the bed we had NO problems. When we stay in budget hotels we bring our own towels, personals, pillows and sheets just a habit. As I mention before we got what we paid for a place to store our luggage, hot shower and a bed to crash in after hours and hours fun at Cedar Point. Now if you want to getaway and relax like the comfort of your home choose a Five Star Hotel.

Room Tip: Don't compare Budget Hotels with Five Star Hotels
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  • Stayed August 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DeeFe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, 19 September 2012
Thank you for taking the time to write an, overall, positive review of your recent stay at our ABVI. I'm glad that you found value in the money that you spent for your lodging needs and that we were able to provide safe, clean, comfortable accommodations to you and your family. We hope you'll choose to stay with us again should your travels bring you to our area in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 21 August 2012

Checked into first room and it was dirty,window sill had cig ashes on it (non-smoking room) mold on bathroom wall and cieling,dirty towels,not vaccumed.Second room was no better. Not even sure if the doors around the back where we parked locked at all during the night we just walked in. Kids swam in pool and found empty medicine bottles laying around, also pool in need of closing and overhaul.This place can be geared to the budget guest but it does not take alot to be clean. Immediatley checked out and found another place that night - will never be back.

  • Stayed August 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Canuck147
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ZPaulReynolds, Guest Relations Manager at America's Best Value Inn Sandusky, responded to this review, 27 August 2012
I am extremely disappointed to hear of your recent encounter with our hotel. As a seasonal property, we have to work very hard with our seasonal staff to ensure that they understand the quality standards that we want to impart to all of our guests. Although this is a continual process, we believe that our standards have improved (as evidenced by other good comments about our property). Please treat this as an isolated incident and give us another opportunity in the future to prove our continual committment to quality and guest satisfaction!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about America's Best Value Inn Sandusky

Property: America's Best Value Inn Sandusky
Address: 5608 Milan Road, Intersection Route 2 and 250, Sandusky, OH 44870
Region: United States > Ohio > Sandusky
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #31 of 35 Hotels in Sandusky
Price Range (Based on Average Rates): £
Hotel Class:1.5 star — America's Best Value Inn Sandusky 1.5*
Number of rooms: 100
Official Description (provided by the hotel):
Your vacation dollar goes farther here where our 100 beautifully appointed guestrooms feature everything you need for a fun-filled vacation including complimentary high-speed wireless Internet access, complimentary HBO and premium channels, an outdoor heated pool with sundeck, in-room coffee maker, and more. There’s also an onsite restaurant and lounge. The famous RoadHouse Restaurant & Saloon. ... more   less 
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Also Known As:
America`s Best Value Inn Sandusky Hotel Sandusky
Americas Best Value Inn Sandusky
Sandusky Americas Best Value Inn
America's Best Value Inn Sandusky Ohio

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