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“Sister's wedding party.”

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Holiday Inn Express & Suites
Ranked #5 of 17 Hotels in Sharonville
Certificate of Excellence
Neillsville, Wisconsin
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Sister's wedding party.”
Reviewed 17 August 2014

This facility, booked through Expedia was great. Hot breakfast is very good. Beds are soft and rooms are clean. Will stay here again.
The location is convenient to Cincinnati and Day to. Wife and I enjoyed the stay.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank jholthaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cj H, Manager at Holiday Inn Express & Suites, responded to this review, 18 August 2014
We are so pleased to hear that you enjoyed your stay with us!! We hope the wedding went perfectly as planned too. Please share of well wishes to the bride and groom for a lifetime of happiness. Please do come back and visit again when you are in the area.

Catherine Hamilton
General Manager
513-771-9080
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150 reviews from our community

Traveller rating
    85
    38
    14
    9
    4
See reviews for
54
17
6
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • French first
  • Any
English first
Kentucky
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 July 2014

First of all, they knocked off almost $40 for a military discount - which is pretty rare, and I was instantly impressed! This hotel seemed to be very clean, and still going through renovations, although everything inside seemed to be complete. The pool & fitness room are nice - although my only complaint is that they both have lots of windows and are right off the main lobby & breakfast area, so if you're hoping for a morning workout - expect an audience. The rooms are spacious and clean, staff is friendly and helpful, and this hotel has the best hotel breakfast I've ever seen, hands down! Good stay!

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank themommakatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traci S, Manager at Holiday Inn Express & Suites, responded to this review, 13 October 2014
Thank you for the 4 star review! We are so happy that you had a great stay with us! We also again appreciate you for serving our country!

Thank you and we look forward to seeing you soon!

Sincerely,
Traci
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Hamilton, Canada
Level 4 Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 May 2014

Stayed at this hotel for 3 nights - 2 adults and 2 children in a room with 2 queen size bed. Unfortunately they were having renovations and the carpet on the hallway floors were ripped, but we were offered to say on a floor that still had carpet in place. Small hotel with only 3 floors. Breakfast is included, both hot and cold. There is a small pool, no Jacuzzi, also a gym with only 3 apparatus - very small. The staff at this hotel are friendly and helpful. Unfortunately for us on day 2 our room was never cleaned - is what you come to expect from hotels - daily housekeeping. You definitely need a car to get around and the I-75 is less than a mile from the hotel and most shopping areas are within 5-10miles

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eunice O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, 5 June 2014
Dear Eunice O,

We are disappointed to read your review following your recent stay with us. While you noted the complimentary Express Start Breakfast and our friendly staff as being positives, I was sorry to hear some aspects did not meet your expectations.

We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. we have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG properties.

Regards,

Brenda J.
Case Manager
IHGCare
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Kenova, West Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2014 via mobile

Had numerous problems with our stay. The front desk staff was always apologetic and friendly but I probably won't be back.
First, they are renovating. We were warned by the staff that the hallway on our floor had no carpet, but our room would be clean. There was a half drank cup of coffee and bottle of water on a table and used bar of soap in the bathroom.
The staff was very sorry. Switched our room and even moved our luggage to our new room and took $20 off the bill.
In the next room, we found the frig wasn't working. They switched us again to a room that was smaller and booked for $20 less anyhow.
So the staff is nice, the place is a wreck for the most part and I really didn't get the discount that I was promised.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, General Manager at Holiday Inn Express & Suites, responded to this review, 20 May 2014
Ron L,

Please allow me to apologize for the inconveniences you encountered during your stay with us. I am so sorry to hear that the stay that you had was not up to par with what our guests have came to know and value. As mentioned we are going through a complete renovation process, which can make things a bit hectic at times. However that being said does not forgive the inconveniences you faced. I do want to let you know that we have went back over all of the proper procedures with the staff to make sure that this does not happen again. Also i have went back into your reservation and made sure that the discounts you were promised were processed through as a credit to you card.

As of now we are projected to be complete with renovations by mid July. We would love for you to stop back by if you are in the area and give a second chance to make your stay with us worth your while. For progress on what we are doing you can check us out on Facebook, or take a look at our website.

Catherine Hamilton
General Manager
513-771-9080
catherine@mwlodging.net
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North Bergen, New Jersey
Level 4 Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 April 2014

Staff was extremely helpfull! Made me feel like I was from Cincinnati. Found some fun places to eat and made my way around with a little help from my friends at the front desk. Love when it happens this way as I travel a lot. Lucas was especially helpful. Thanks Bud!!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 777Steve777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, General Manager at Holiday Inn Express & Suites, responded to this review, 14 April 2014
Dear 777Steve777,

First and foremost thank you so much for the review!! We are so glad that we made your stay worth while here with us at the Holiday inn Express & Suites in Sharonville OH. We strive to make our guests feel as if this is their "home away from home", and always love making new friends along the way. I know summer is now upon us(lucky you being close to the beach), but we do hope that the sweater we were able to return to you keeps you warm in those harsh Jersey winters.

Please stop back by again for a visit if you are in the area.

Catherine Hamilton
General Manager
513-771-9080
catherine@mwlodging.net
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 March 2014

We stayed at this hotel for a few days while we attended a convention across the way. I booked this hotel because we were traveling with children and wanted them to be able to swim (with their grandparents) while we were at the convention. Sadly however the water was freezing and everyone else in the hotel agreed. Even the staff knew and commented that it is always too cold. Aside from that if you stay at this hotel you will notice that the new carpet they have put down is over old, damaged flooring with holes bigger than your foot! We were sinking into them in both our room and in the hallway! A person could easily twist their ankle and I would not doubt if it happens soon and it is an issue. As far as the room we had a "suite" Very dark and dingy, the chair in our room was torn to shreds (computer chair) there was no air unit or natural light in the living area which meant at night when the living area became musty and hot you had to turn on a very loud ceiling fan and an even louder exhaust fan between the living area and the bedroom. I saw that other non suite rooms didn't look so bad but really if you're paying extra for a suite it should be at least up to par. The hotel staff was really the only thing worth mentioning about this hotel. For sure next time I'll be trying the Laquinta across the street or the Fairfield nearer to the convention center.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beth d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Catherine H, General Manager at Holiday Inn Express & Suites, responded to this review, 27 March 2014
Dear Beth D,

First and foremost I would like to thank you for taking the time to write us this review. We here at the Holiday Inn Express & Suites in Sharonville OH value any and all feedback that we get from our guests. To address your first concern, we were aware that the pool temperature had been fluctuating over the days that you were staying with us. We have indeed fixed this issue since your stay. Unfortunately this very cold winter has not been so kind to some of our outdoor equipment, as well as surrounding hotels. You also did address concerns about the carpeting in the halls on the upper levels. This carpet has not been replaced at the moment, but will however be implemented with new carpet within the next week or so. As mentioned in the signs that we have posted throughout the hotel we are in the process of renovating the entire property. This will be a floor to ceiling renovation bringing may new and exciting things to our establishment.

I do want to express my deepest apologies for the inconveniences that you encountered while staying with us. I would like to reach out an extended invitation for you to stop by and join us again if you should so ever be in the area. We would love for you and your family to see what our renovated property will have to offer.

Catherine Hamilton
General Manager
Holiday Inn Express & Suites
Sharonville OH, 45241
Catherine@mwlodging.net
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Macomb, Michigan
Level 6 Contributor
165 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 March 2014

The staff was very friendly and this location has easy on-off access to I-75. There are only a few close by restaurants. The room was not very modern and could have been much cleaner. The bed was comfortable though. They are in the process of renovating the hotel though. Hopefully they also improve the cleaning staffs skills as well.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DougP213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites, responded to this review, 25 March 2014
Dear Doug P,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites

Property: Holiday Inn Express & Suites
Address: 11160 Dowlin Dr, Sharonville, OH 45241-1836
Phone Number:
Region: United States > Ohio > Sharonville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sharonville
#5 Family Hotel in Sharonville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Holiday Inn Express Sharonville is located north of downtown Cincinnati. Our hotel is conveniently located off I-75 @ exit 15. Our Sharonville hotel is the most centrally located hotel for business & leisure travelers seeking exceptional service in northern Cincinnati. Each guest room has been freshly renovated & offers free wireless high-speed Internet access, flat screen TV, and refrigerator/microwave. Enjoy our refreshing indoor pool, guest laundry & fitness center to help you stay in shape while on the road. Our guests have complimentary access to a nearby extensive fitness center. Breakfast is hot and free! Served daily at 6:00 AM, our breakfast bar offers a selection of hot morning favorites including fluffy scrambled eggs, crispy bacon or sausage, biscuits & gravy, fresh fruit & more. It's delicious. It's hot. The signature cinnamon rolls alone are so good, you'll start looking for reasons to travel more often. Business: Our corporate clients think we are ideally located within minutes of Cincinnati's top companies such as General Electric Evendale & CTEC, Ford, UPS, Procter & Gamble, Sharonville Convention Center.Attractions: Kings Island, Beach Water Park, Great American Ball Park, Paul Brown Stadium, IKEA, Cincinnati Zoo are a short 15 minute drive or less from our hotel. Holiday Inn Express Sharonville is the smart choice when staying in Cincinnati. ... more   less 
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Also Known As:
Holiday Inn Express And Suites
Holiday Inn Express Hotel Sharonville
Holiday Inn Sharonville
Sharonville Holiday Inn
Holiday Inn Express & Suites Sharonville, Ohio

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