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“Clean, close to highway, expansive”

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Holiday Inn Express & Suites Cleveland - Streetsboro
Ranked #3 of 9 Hotels in Streetsboro
Parlin, New Jersey
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Clean, close to highway, expansive”
Reviewed 3 March 2013 via mobile

We checked in around 1:30 am after long day and night of driving. Young man at the front desk was busy watching something on his laptop. We asked for king room, he said there is no king available, only 2 queen for 119. There were just few cars parked outside, so it's really hard to believe there was no king room available...We had 10% discount that we got from the toll booth. So it came to 109 or so. But with all the taxes, state, city and county (ridiculous) it came to 122.89. Bit expensive for average HIE along the highway. Morning breakfast was ok. Like in any other HIE. At least it was clean and quiet, but next time we'll rather stay somewhere else.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mayka27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this review, 20 March 2013
Dear Mayka27,

Thank you for taking the time to complete a review on your stay. I am pleased that you have noticed the cleanliness of our hotel. Most importantly, I would like to apologize you have experienced during your stay. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually.


Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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85 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Cleveland, Ohio
Level 4 Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 February 2013

I stayed 1 night in the hotel it was clean, comfortable and quiet. It is walking distance of an excellent chineese buffet in the plaza next to it and also to Denny's, McDonald and Burger King. WiFi worked well. TV Channels are many wished they had TVLand but most are included. Breakfast had hot and cold items available only until 9AM even it was Saturday. I wish it was until 10AM or keep the cold items till later. Overall a definite repeater

  • Stayed February 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank AeyKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
183 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 17 January 2013

In the past I have found Holiday Inn Express reliable for quality, but this one was shabby with badly stained carpeting and uncomfortable beds. Also, the heater was loud and blew far too much hot air. We had to turn it off to sleep, and the room got very chilly. Would not recommend this hotel.

  • Stayed January 2013, travelled with family
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Helpful?
Thank luciNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIEStreetsboro, General Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this review, 31 January 2013
Dear luciNY,
It is disappointing to hear you did not find our property up to par. We always strive to keep our property in top shape for our guests. Please feel free to provide your stay information via email to tripadvisorreview@hiestreetsboro.com. I would like to look into this further to see what we missed and correct it.

Sincerely,
Amar Patel
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
Level 6 Contributor
94 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 October 2012

clean, comfortable room. close to chain resteraunts, gas and walmart. will stay here again if in area. not far from the interstate. lots of paved, lit parking. good, free, hot, breakfast. pool looked inviting, although we did not use it.

  • Stayed October 2012, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank willing292
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level 5 Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 2 September 2012

We spent one night at this HIE on a two-week road trip. We stayed in a number of HIEs and this was perhaps the only one that did not meet our expectations. We asked for a quiet non-smoking room, and we were given one in the wing next to the freeway, and a family with a small kid in the connecting room. We counted no more than 10 cars in the parking that evening, yet it seemed that we were all packed into the same zone in the hotel. We didn't think it was necessary. We didn't have a good night's sleep in this hotel.
Additionally, this was the only HIE in our trip where my PC platinum status was not recognized in any way. Finally, breakfast had somewhat limited choices compared to other HIEs, as well.

  • Stayed August 2012, travelled as a couple
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Helpful?
Thank kevinvives
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Cleveland - Streetsboro, responded to this review, 27 September 2012
Dear kevinvives,


Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry you received poor service from our front desk and for the poor choice of breakfast which was unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheshire, England
Level 5 Contributor
68 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 August 2012

This hotel was pleasant, and was a convenient stop on a touring holiday. It was up to the standard that we have come to expect for this chain: clean rooms, reasonable breakfast, often with helpful and charming staff; good facilities.

The only downside we had was that it was sometimes a bit trickly to get the receptionist to look up from her mobile phone!

Overall, pretty good, though not memorable.

  • Stayed July 2012, travelled as a couple
    • Value
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Helpful?
1 Thank CheshireGenealogist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, TX
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 July 2012

We spent a week here while our daughter played in the Hudson Invitational Golf Tournament. It was everything we love about HIEX. All the same nomatter where you are. Same white clean sheets. That is way we stay here.

The staff was great and we did not have any issues.

You have to love sameness when you're traveling all the time. It makes livable to travel.

Keep it up HIEX!!!!

  • Stayed June 2012, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Thegolfingfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Cleveland - Streetsboro

Property: Holiday Inn Express & Suites Cleveland - Streetsboro
Address: 9459 State Route 14, Streetsboro, OH 44241-5225
Phone Number:
Region: United States > Ohio > Streetsboro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Streetsboro
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express & Suites Cleveland - Streetsboro 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
The Holiday Inn Express Cleveland-Streetsboro, Ohio is the destination hotel for the corporate and leisure traveler. Located at exit 187 off the Ohio Turnpike, our hotel is 32 miles from Cleveland Hopkins Airport and 29 miles from Akron Canton Airport. We are conveniently located to major corporate sectors surrounding the Streetsboro area, including Hitachi Medical, Parker Hannefin, L'Oreal and TCP. We are 10 miles away from Aurora, Mantua, Ravenna, Kent, Twinsburg, Macedonia, Stow, and 8 miles away from Geauga Lake and Wildwater Kingdom. We are also 20 minutes from the Cuyahoga Valley National Park. The Holiday Inn Express in Streetsboro, Ohio is proud to offer complimentary high-speed Internet access in all guest rooms and wireless in all public areas for your convenience. And for our leisure guests, we offer an indoor heated pool . Email or call direct with questions regarding group sales, meeting rooms and special package rates. ... more   less 
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Also Known As:
Holiday Inn Streetsboro
Streetsboro Holiday Inn

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