I had booked this location as it was convenient for my one night business stay in Toledo. Upon check-in the desk clerk commented that they have 100% customer satisfaction. Sure I thought? But they delivered.
1. I received a hand written note by the manager welcoming to their hotel along with a bag of goodies (bottled water, toblerone chocolate, a granola bar, buckeyes, and gummi bears). I've never received this before at any Hampton Inn location.
2. There were chocolate kisses left on my nightstand with the following note: "we're so sorry you're away from home tonight. We'd like to make things better if we might. Before you jump into bed and turn off the light. Please enjoy this "kiss" goodnight". Again - a great touch as a business traveler (and one who just came off a 2 week vacation - so I wasn't necessarily in the mood for business travel yet).
3. The desk clerk called my room within 30 minutes of check in to see if everything was to my satisfaction and it was. Room was clean, spacious, the right temperature, etc.
4. Breakfast is fairly similar to other locations HOWEVER there was actual fresh fruit (versus their usual fruit in a jar version) - fresh pineapple, strawberries, blueberries, raspberries, oranges, and papaya (and this was in Toledo and not the caribbean).
Was I 100% satisfied as a Hilton Honor's customer? Absolutely. The manager her and her staff had extra touches that were nice details that I've not received elsewhere. Keep up the great customer service Toledo-North!
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- Also Known As:
- Hampton Inn And Suites Toledo-North Hotel Toledo
- Hampton Inn Toledo
- Toledo Hampton Inn
- Hampton Inn And Suites Toledo-North Ohio