We booked a room for our wedding 3 months in advance. The day before our wedding, we went in and paid for the room and put our things in the jacuzzi suit. A couple hours later we came back and the people at the front desk informed us that they overbooked the suit and had taken our things out of the room. I could not believe it. Not only had we already paid $400 for this suit for the weekend, but the staff touched our things and put them in their breakroom until we came back.
They offered us a free room at the hotel next door and of course we said we'd take it, but the moment that the words were spoken the girl picked up a phone that never rang and told us the room at the other hotel wasn't available.
Then they said they would give us a regular room for $200 for the weekend, but I wasn't having it. After a while they offered us a free upgrade suit, but said it was dirty and we would have to wait. At this point I'm so upset I'm trying not to cry. I'm getting married in 24 hours and I don't even know where in this hotel my things are.
We finally get up to the room and it was disgusting. There was stuff all over the floor, the lights didn't work, the shower curtain had huge holes in it.
We tried to call corporate about everything that had happened and they just said there was nothing they could do.
We got a call from the desk a little while later. The staff bought us a little wedding gift bag from the Meijer across the street. We were thankful for it and thanked all of them but the manager was so ungodly rude to us and all but threw the bag at us. I will never use Hampton again. I've gotten better service at shady motels. Not worth the money and everyone was rude. Never again.
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- Also Known As:
- Hampton Inn And Suites Toledo-North Hotel Toledo
- Hampton Inn Toledo
- Toledo Hampton Inn
- Hampton Inn And Suites Toledo-North Ohio