Heres how my experience went.
We arrived at 11:50pm on Sunday 15th June for our 12pm table reservation. We were greeted by the head waitress/manager and was told quite abruptly that we have to vacate our table by 2pm... ( ok then, great customer service there) .
The whole party of 8 was sat at our table with drinks and ready to order by 12:15, the waitress came and took our order at 12:25. ( you would think that the service would be quick for such in demand tables )
Our food arrived at 1:10 ( 45mins after ordering ) all the while the head waitress/manageress was looking across giving us dead eye ( yes we had a 5 year old child with us )
We had finished our mains collectively by 1:40, 1:45 we were asked if we wanted pudding, the young waitress was very polite, only two of our party wanted desert, mint aero cake and stickey toffee pudding, as we were giving our two pudding orders head waitress/manageress was looking over very crossed, she approached the young waitress and said " we have no aero cake and no sticky toffee pudding".... the look on the young waitresses face was one of you liar....
The manageress basically refused our puddings because she wanted the table for a group of travellers waiting in the bar....
That was my experience of poor service... I run a business and if I knew one of my employees or managers acted like this then she would be gone.......CUSTOMER SERVICE IS KEY!!!!!
I can only really comment on my own food as I didn't taste the other members of the party, although I did here a comment of " it looks far nicer than it tastes "
I ordered a large Daddys day burrito.....All in all it was OK.... Nothing to write home about, under seasoned, the chilly inside had a musty taste to it and the rice inside tasted like uncle bens.Plus they had put lettuce leaves inside which made it slimy and horrible texture.
We also ordered a Sunday lunch for my child which was described as a half chicken......ha ha ha
More like a half chicken breast...appalling.
all in all I could go on all day.......
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